Jacob Renfrow

TAC Shift Lead at Network Runners, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Lawrence, Kansas, United States, US

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Bio

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Credentials

  • Security +
    CompTIA
    Apr, 2016
    - Oct, 2024
  • Network +
    CompTIA
    Mar, 2012
    - Oct, 2024

Experience

  • Network Runners, Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • TAC Shift Lead
      • Apr 2017 - Present

    • TAC Analyst
      • Apr 2016 - Apr 2017

  • Us Army Reserves
    • United States
    • Armed Forces
    • 700 & Above Employee
    • S6 NCO
      • Aug 2016 - Present

  • United States Army Reserve
    • United States
    • Armed Forces
    • 700 & Above Employee
    • S6 NCOIC
      • Jul 2014 - Jun 2016

      Serves as the Battalion S6 NCOIC for the 63rd Brigade Support Battalion; oversees the professional development, health, welfare, and training of three NCO, and nine Soldiers. Responsible for the planning, integration, installation, and maintenance of all tactical and commercial data equipment for the Battalion staff and subordinate elements; supervises, maintains and troubleshoots all automation assets. Serves as the Battalion S6 NCOIC for the 63rd Brigade Support Battalion; oversees the professional development, health, welfare, and training of three NCO, and nine Soldiers. Responsible for the planning, integration, installation, and maintenance of all tactical and commercial data equipment for the Battalion staff and subordinate elements; supervises, maintains and troubleshoots all automation assets.

  • Las Vegas Valley Water District
    • United States
    • Utilities
    • 500 - 600 Employee
    • Technical Support
      • Aug 2014 - Dec 2014

      Imaged Computers, Troubleshooting end-user issues, virus removal Imaged Computers, Troubleshooting end-user issues, virus removal

  • US Army
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Help Desk Supervisor
      • May 2013 - Apr 2014

      Creating User Accounts using Active DirectoryInstalls, maintains and troubleshoots all network server hardware and softwareResponsible for IT departments Help Desk making sure all requests are addressed in a timely manner.Training Soldiers Creating User Accounts using Active DirectoryInstalls, maintains and troubleshoots all network server hardware and softwareResponsible for IT departments Help Desk making sure all requests are addressed in a timely manner.Training Soldiers

  • US Army
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Team Leader
      • Apr 2010 - Mar 2013

      Imaging computersCreating User Accounts using Active DirectoryInstalls, maintains and troubleshoots all network server hardware and softwareCounseling SoldiersEnsuring the maintenance and configuration of a Satellite Transportable Terminal, 2 router cases consisting of Cisco Router, Switch, and FirewallConfiguring Cisco Call Manager for VoIP and VoSIP Communications.Performing weekly maintenance on the switching equipmentInstalling and configuring servers Imaging computersCreating User Accounts using Active DirectoryInstalls, maintains and troubleshoots all network server hardware and softwareCounseling SoldiersEnsuring the maintenance and configuration of a Satellite Transportable Terminal, 2 router cases consisting of Cisco Router, Switch, and FirewallConfiguring Cisco Call Manager for VoIP and VoSIP Communications.Performing weekly maintenance on the switching equipmentInstalling and configuring servers

  • US Army
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Single Shelter Switch Operator
      • Apr 2007 - Aug 2009

      Imaging computersCreating User AccountsMaintains and troubleshoots the e-mail system including any issuesInventory of all network and server hardware / software and licenses.Training SoldiersCounseling SoldiersConfiguring Cisco Call Manager for VoIP and VoSIP Communications.Performing weekly maintenance on the switching equipmentCreating Microsoft Exchange email boxes for usersInstalling and configuring servers

    • Small Extension Node Operator
      • Nov 2005 - Mar 2007

      Setting up small LANs in a tactical environmentTroubleshooting Network and end user connectivity issuesConfiguring switches and routers

    • Node Center Operator
      • Feb 2003 - Nov 2005

      Setting up small LANs in a tactical environmentTroubleshooting Network and end user connectivity issuesConfiguring switches and routers

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