Experience

Dotdigital Group plc

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Business Development Representative

  • Jun 2020 - Present



Zuto

• United Kingdom
• Software Development
• 200 - 300 Employee

• Sales Executive

  • Jun 2016 - Jun 2020

  Sales Advisor selling finance packages to ‘prime’ and ‘non-prime’ customers. Responsibilities include meet-ing and exceeding sales targets in a fast, fun environment ensuring all calls are compliant and adhere to FCA regulation. In addition, there is the need to identify up-sell opportunities and referrals. This is achieved through pro-active engagement with your contact points, including the customer, supplier, and lender. Managing an active pipe line exceeding 100 prospects at one time. Consistent top performer priding myself on pushing target and supporting others within the team. Also, through experience, heavily involved with the onboarding and training of new starters.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Retention Advisor

  • Aug 2015 - Jun 2016

  Business Retention Advisor, using objection handling and fact finding to uncover why the customers are wanting to leave. Identifying their painpoints and adapting the product offering within set parameters to suit and ultimately, retain the customer. Quick rapport building is key and also presents up-sell/cross-sell opportunity to not only retain, but to sell more (new lines, upgraded phone, internet packages etc). Ability to adapt to frequently changing KPI’s was essential. Business Retention Advisor, using objection handling and fact finding to uncover why the customers are wanting to leave. Identifying their painpoints and adapting the product offering within set parameters to suit and ultimately, retain the customer. Quick rapport building is key and also presents up-sell/cross-sell opportunity to not only retain, but to sell more (new lines, upgraded phone, internet packages etc). Ability to adapt to frequently changing KPI’s was essential.