Experience

Porto Vista Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Food And Beverage

  • Jan 2022 - Present

  • Oversee personnel including bartenders, servers, kitchen staff, front of house & back of house. • Maintain records of budgets, funds, and expenses. • Order all needed food, liquor, and restaurant supplies. • Started a LGBTQ+ rooftop happy hour with over 10k in sales per night. • Re-opened restaurant after being closed for 2 years, hired all new staff, created new menus, and resolved maintenance issues and built a team with strong work ethic. • Oversee personnel including bartenders, servers, kitchen staff, front of house & back of house. • Maintain records of budgets, funds, and expenses. • Order all needed food, liquor, and restaurant supplies. • Started a LGBTQ+ rooftop happy hour with over 10k in sales per night. • Re-opened restaurant after being closed for 2 years, hired all new staff, created new menus, and resolved maintenance issues and built a team with strong work ethic.



RT Roofing Specialist Inc.

• Operations Manager

  • Jun 2013 - Jan 2022

  • Plan, organize, and oversee daily activities of multiple construction crews. • Analyze job site records, daily reports, customer inquiries, and weather reports. • Developed and integrated new method of sales techniques for improved understanding of products. • Data Entry using QuickBooks to be able to create daily and monthly profit and loss reports. • Perform Accounts Payable/ Receivable. • Plan, organize, and oversee daily activities of multiple construction crews. • Analyze job site records, daily reports, customer inquiries, and weather reports. • Developed and integrated new method of sales techniques for improved understanding of products. • Data Entry using QuickBooks to be able to create daily and monthly profit and loss reports. • Perform Accounts Payable/ Receivable.



Ocean Beach Hotel

• Hospitality
• 1 - 100 Employee

• Hotel Manager

  • Jan 2020 - Feb 2021

  • Oversaw personnel including receptionist, kitchen staff, and housekeeping. • Collected payments and maintain records of budgets, funds, and expenses. • Consistently meet and exceed company’s standards of excellence. • Welcomed and registered guests once they arrive. • Resolved issues regarding hotel services, amenities, and policies. • Oversaw personnel including receptionist, kitchen staff, and housekeeping. • Collected payments and maintain records of budgets, funds, and expenses. • Consistently meet and exceed company’s standards of excellence. • Welcomed and registered guests once they arrive. • Resolved issues regarding hotel services, amenities, and policies.



Verizon Connect

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Coord I-Tech Customer Service

  • 2018 - Jan 2020

  • Professionally managed and supported both internal and external customer relationships as they merged with the Verizon network. • Responded promptly to correspondence from customers. • Facilitated collaborative case work with other departments (Sales, Operations,Hardware, SVT, etc.) • Participated in knowledge-based content creation called Playbook’s to ensure customer comprehension. • Professionally managed and supported both internal and external customer relationships as they merged with the Verizon network. • Responded promptly to correspondence from customers. • Facilitated collaborative case work with other departments (Sales, Operations,Hardware, SVT, etc.) • Participated in knowledge-based content creation called Playbook’s to ensure customer comprehension.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Aug 2016 - Aug 2017

  • Designated responsibility for meeting and exceeding sales quotas of the department. • Helped drive repeat business by providing excellent customer service. • Effectively resolved post-order issues such as returns and reconciled errors in a cost-effective manner. • Trained and managed 7 service desk associates. • Designated responsibility for meeting and exceeding sales quotas of the department. • Helped drive repeat business by providing excellent customer service. • Effectively resolved post-order issues such as returns and reconciled errors in a cost-effective manner. • Trained and managed 7 service desk associates.