Jacob Moore

Technical Consultant at Coretek
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Contact Information
us****@****om
(386) 825-5501
Location
Auburn Hills, Michigan, United States, US

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Credentials

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    Feb, 2023
    - Nov, 2024
  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Jan, 2023
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Mar, 2022
    - Nov, 2024
  • Microsoft Office Specialist Word 2016
    Microsoft
    May, 2017
    - Nov, 2024
  • Microsoft Technology Associate: Windows Operating System Fundamentals (MTA)
    Microsoft
    Nov, 2016
    - Nov, 2024
  • Microsoft Certified: Azure Virtual Desktop
    Microsoft
    Sep, 2023
    - Nov, 2024
  • CompTIA A+ Certification
    CompTIA
    Jun, 2016
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Technical Consultant
      • Jul 2023 - Present

    • Service Desk Analyst
      • Jun 2022 - Jul 2023

    • Technical Support Specialist
      • Feb 2022 - Jun 2022

    • Customer Support Representative
      • Nov 2021 - Jan 2022

    • IT Services and IT Consulting
    • 700 & Above Employee
    • Advanced Repair Agent
      • May 2019 - Oct 2021

      Geek Squad Agents quickly and accurately diagnose client technology issues using specialty software and make solution-based recommendations to clients in a timely fashion. This technology role is perfect for geeks who thrive on both customer interaction and heads down troubleshooting. Geek Squad Advanced Repair Agents are highly regarded members of the team who are on a mission to rescue clients' software and hardware before time runs out. Geek Squad Agents quickly and accurately diagnose client technology issues using specialty software and make solution-based recommendations to clients in a timely fashion. This technology role is perfect for geeks who thrive on both customer interaction and heads down troubleshooting. Geek Squad Advanced Repair Agents are highly regarded members of the team who are on a mission to rescue clients' software and hardware before time runs out.

    • Dairy/Frozen
      • Jan 2017 - Jan 2019

    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • St. Clair County Student Help Desk
      • Sep 2016 - Jun 2017

      2nd Year IT Student, working directly with Clients as a Student Help Desk. 2nd Year IT Student, working directly with Clients as a Student Help Desk.

Education

  • Oakland University
    Bachelor of Science - BS, Computer Science
    2021 - 2025
  • St. Clair County Community College
    CIS-Networking, Computer Science
    2017 - 2021

Community

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