Building and Office Manager

• Apr 2018 - Present

Head Bartender and Photographer

• Feb 2014 - Apr 2018

●Provided excellent customer service serving drinks and being attentive ●Checked customers in for their reservations ●Developed new procedures increasing traffic efficiency over 50% ●Provided excellent customer service serving drinks and being attentive ●Checked customers in for their reservations ●Developed new procedures increasing traffic efficiency over 50%

Resource, Training and Development Specialist

• Mar 2017 - Mar 2018

●Train new providers on current Mayo Clinic Rochester health record software including MICS LastWord and Synthesis ●Credentialed in EPIC software ●Train providers across Mayo on EPIC ●Participating in the largest project the Mayo Clinic has embarked on ●Lead large class new resident training sessions ●Train communication soft skills to new employees ●Work in multiple sites on different projects ●Work effectively with a team to solve problems in and out of the classroom ●Train new providers on current Mayo Clinic Rochester health record software including MICS LastWord and Synthesis ●Credentialed in EPIC software ●Train providers across Mayo on EPIC ●Participating in the largest project the Mayo Clinic has embarked on ●Lead large class new resident training sessions ●Train communication soft skills to new employees ●Work in multiple sites on different projects ●Work effectively with a team to solve problems in and out of the classroom

Student Building manager / HR Intern - Student Unions & Activities

• Aug 2015 - Dec 2016

●Was the primary on-site supervisor and security monitor of the entire 6 floor 309,000 sq. ft. Student Union after 5 P.M.●Optimized training materials reducing quantity and increasing quality ●Gained leadership skills while training, coaching, scheduling, and supervising over 30 students●Successfully utilized PowerPoint, Excel, and Word in everyday projects●Consulted on and participated in the hiring of new student and full time employees●Created and distributed surveys on training effectiveness and maintenance issues, and interpret the data received●Communicated with high-profile department and student group clients to ensure customer satisfaction and event success during events●Participated in, created, and optimized current event staff protocols●Consistently and effectively communicated with other building managers, supervisors, and other staff on projects of various nature and building activities●Developed a high tolerance of ambiguity and effective time management●Successfully scheduled student staff while staying within the department’s staffing budget●Mentored aspiring building managers to help them obtain promotions●Was responsible for opening and closing the building on time●Reviewed post-event customer comments and responses Show less

Event Services Team Member/ AV Technician/ Reservations Attendant - Student Unions & Activities

• Mar 2015 - Jul 2015

● Tore down and set up events ● Met clients’ A/V needs (projector, lighting, audio, etc.) ● Completed projects involving extensive data entry ● Answered phone calls providing excellent customer service ● Ran and documented payments ● Sending email event confirmations, reminders, and follow­-ups to customers ● Trained students in all event services positions● Effectively worked on projects with coworkers and supervisors