Experience

Encantado Technical Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Mobile Device Support Technician

  • Jun 2023 - Present

  - Deskside and remote support for government devices related to classified and unclassified systems. - Mobile device support using technology applications such as MS Word, Teams, Outlook, Authenticator, Intune Company Portal, and secure mobile systems. - Set up and maintain mobile software relations to government devices such as monitoring software and support software. - Deploy/provision security and device management relating to approved federal employees. - Implementing adequate and professional in-person support regarding policies and procedures around federal guidelines for government devices. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Associate Manager

  • Jun 2017 - Jun 2023

  -Team Building: Establishing confident relationships within the sales team providing a growing comfortable experience to coach and develop mobile experts. - Operational Management: Knowledge within inventory management & research, schedule management, & store merchandising maintenance. Maintaining store loss prevention, labor budgeting/stang, and inventory tracking. - Store Success: Investment & involvement in team success and win celebrations with slack involvement. Personalized succession planning for Mobile Experts with 1w1 to drive performance within team Santa Fe, Dakota, Hills, & Lomas. - Adaptive to Change: Experience with Sprint Forward knowledge co-leading a high-volume legacy Sprint location coaching to T-Mobile behaviors. Continued forward with Sprint knowledge into Legacy T-Mobile store coaching ME’s to Sprint behaviors to assure positive experience for all customers. -Employee Recruitment and Hiring: Active experience and involvement within employee recruitment and hiring process for various retail locations within Albuquerque. Pre-employment phone and virtual screening, interview prep and screening, right fit into correct retail location based upon skill. Assistant training store manager from August 2022-February 2023 in assistance setting up all incoming employee training, onboarding, and certification related to role. Show less