Experience

Cartel Roasting Co.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Employee Resource Manager

  • Aug 2015 - Present

  - Primary resource for employee service needs - Facilitate hiring, separation and disciplinary processes - Running payroll and administering health care benefits - Employee engagement and mentorship - Digital platform management and book keeping through Quickbooks - Primary resource for employee service needs - Facilitate hiring, separation and disciplinary processes - Running payroll and administering health care benefits - Employee engagement and mentorship - Digital platform management and book keeping through Quickbooks



Superstar Video

• United States
• Retail

• Manager

  • Jun 2007 - Aug 2015

  -Creating weekly employee schedules while managing time-off requests. -Supervising store associates and product/service quality control. -Customer service and salesmanship. -Skilled in dealing with customer complaints and conflicts. -Inventory management and customer data base maintenance. -Creating weekly employee schedules while managing time-off requests. -Supervising store associates and product/service quality control. -Customer service and salesmanship. -Skilled in dealing with customer complaints and conflicts. -Inventory management and customer data base maintenance.



Freeport Logistics

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2006 - Dec 2007

  -Managing multiple customer accounts, including Rubbermaid products, and ensuring that customer orders were processed correctly and efficiently. -Responsible for requested products to be pulled from stock in the warehouse, and then delivered through various shipping agencies to reach the customer. -Answering phones, booking appointments, screening incoming mail, and assisting my co-workers in various tasks in order to ensure that all matters of business were finished in an appropriate time schedule. Show less



AAA Arizona

• United States
• Consumer Services
• 100 - 200 Employee

• Emergency Roadside Assistant

  • Jun 2005 - Apr 2006

  -I worked primarily in an office setting answering phone calls from AAA customers whose cars had broken down or were having serious problems. -Learned how to be quick and efficient in obtaining all the necessary information and recording it, in order to send necessary service for their safe recovery. -I worked primarily in an office setting answering phone calls from AAA customers whose cars had broken down or were having serious problems. -Learned how to be quick and efficient in obtaining all the necessary information and recording it, in order to send necessary service for their safe recovery.