IT Support Specialist

• Nov 2022 - Present

IT Help Desk Lead

• Aug 2021 - Nov 2022

Responsible for completing help desk support tasks, including but not limited to software and hardware installation, software and hardware troubleshooting, and account management. Developed familiarity with KACE management system and ticketing platform. Gained experience working with Windows 7, 8.1, 10, and 11 desktops and laptops. Additionally gained experience managing iOS mobile devices within JAMF mobile device management platform. Self-directed projects and managed my schedule to accommodate both in person and fully remote users via remote management tools.

Automotive Technician

• Jan 2020 - Aug 2021

Manager of Vehicle Services

• Jun 2019 - Jan 2020

- Created and tracked improvement goals both on an individual and team basis- Assisted in completing repairs and maintenance services on automobiles- Organized workflow within shop on a day to day basis

Management Trainee

• Jun 2018 - Jun 2019

- Responsible for customer relations and sales within a shop environment- Trained in managing variable staff schedules and due dates/times on projects

Turnover Management

• Aug 2014 - Aug 2017

Managed a student worker crew by: o Recruiting and selecting quality workers o Budgeting the team’s time and prioritizing work to minimize the number of hours worked while maximizing tasks completed - Restructured organizational systems, manual labor, and scheduling Managed a student worker crew by: o Recruiting and selecting quality workers o Budgeting the team’s time and prioritizing work to minimize the number of hours worked while maximizing tasks completed - Restructured organizational systems, manual labor, and scheduling