Technical Architect

• Apr 2023 - Present

Senior Technical Consultant

• Aug 2016 - Apr 2023

ServiceNow Engineer

• Mar 2016 - Aug 2016

Service Catalog Engineer

• May 2015 - Apr 2016

I am the main developer on a team of three people focused on ServiceNow catalog implementation, CMS creation, ITAM configuration, data loading, ServiceNow administration, ServiceNow custom application development, integration/orchestration of external systems with ServiceNow, and various other responsibilities.My duties include: ServiceNow CMS Site Creation & DevelopmentServiceNow Javascript & Glide Custom DevelopmentServiceNow Request & Workflow CreationServiceNow Custom Activities & Databus ServiceNow AdministrationServiceNow Orchestration & IntegrationRESTSOAPServiceNow SSOServiceNow Creation, use, and maintenance of Update Sets ServiceNow FujiServiceNow EurekaServiceNow GenevaKey Competencies: Javascript, Glide queries, REST, SOAP, Glide AJAX, HTML, CSS, Form Creation, Workflow Creation, Servicenow Client Scripting/Script Includes/Scheduled Jobs, data imports,ServiceNow CMS & ServiceNow Administration Show less

UNITE Intern

• Jun 2014 - May 2015

The UNITE intern program is a year to two year long crash course into data-center operations. Interns in this program go from team to team every six months, and this helps give the students in this program real world experience, as well as a more holistic view of IT infrastructure in practice.My first rotation was with production storage. In this role I learned about the SAN, NAS, and backup environments. My duties included:Troubleshooting Net Backup issuesCreating scripts to monitor Net Backup issuesOwning more than 100 tickets that I managed, assigned, and monitored during resolution process Performed zoning between the new storage devices and hosts for hundreds of hosts during a migration projectMy second rotation was with the Service Catalog team. On this team I worked extensively with ServiceNow. My duties included:Creating & populating our Service Catalog Developing a custom CMS Service PortalDetermining best practices of implementing a service catalogIntegrating the Thomson Reuters in house SSO provider with ServiceNow using SAML2.0General ServiceNow administrationCatalog item QA testingCatalog Development Show less

TSS

• May 2012 - May 2015

I worked as a Technology Support Student for Housing and Residential Life at the University of Minnesota from my sophomore through my senior year. My duties included:Providing remote and in person desktop supportWorking with full time employees on web development projectsDesktop image creation/deployment Desktop hardware repairVideographyPhotographyCustomer serviceVideo editing.

Centennial CCC

• Aug 2010 - May 2013

I managed a lab of 16 computers for the residence hall I lived in. My duties included:Image deployment for Windows and Macintosh machinesResolving student's personal computer issuesInstalling softwareRemoving malware/virusesTeaching students how to use various programsEnsuring the lab was stocked with supplies.