Experience

3tc Software Ltd.

• United Kingdom
• Software Development
• 1 - 100 Employee

• Operations Technical Lead Engineer

  • Oct 2016 - Present

  Technical Lead engineer, supporting/maintaining/delivering multiple offerings from 3TC, including CAD software developed for the Fire, Ambulance and Police Emergency services, BI software and Mobile Data gateways for integration with the Airbus and Tetra networks. Technical Lead Engineer, managing the workload, competency and internal solutions for our Operations department and partners. Spearheading solution implementation for emergency services contracts and projects. Providing solution architecture design and implementation plans for bespoke solutions within Emergency Services Networks. Creating and designing Cloud (Azure) based solutions and migrations for customers with existing "on-premise" solutions. Ensuring security, functionality and data accessibility are prime directives in all design undertakings. Consulting directly with customers, suppliers and partners in relation to the design of new solutions and in-service problem management. Providing a point of internal escalation for high-priority/high-complexity support issues, and also providing escalation services to external partners who might not have the expertise to resolve on-going critical issues themselves. Providing 24/7 Out of Hours support to our mission critical emergency services customers. Keeping up-to-date with the latest in the security, software and hardware worlds in order to keep my skills relevant and functional. Keeping cool, calm and collected under intense pressure, in scenarios where there is significant risk to life, whether it's 3:00am or 4:45pm. Problem manager, solution architecture design and project delivery lead/consultant. Personnel manager for the Operations department, managing a team of 7 engineers. Managing client relations on behalf of the Operations/Service departments. Handling of responses and design of solutions for bids. QA and Release Process sign-off for deployment to customer sites, as well as working closely with our Azure based dev-ops projects. Show less



IQVIA

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Client Services Manager

  • Jul 2014 - Oct 2016



SHEEHANS MUSIC SERVICES LIMITED

• China
• Musicians

• Sales Associate

  • Mar 2013 - Jul 2014

  Sales Associate and Video Demonstrator in professional product demonstration and promotional videos through online media. Amplifier and electrical technician. Expert in FX Generators and effectors, amplifiers and electric guitars/basses. Managed orders for specific suppliers. Pushed music production technology expansion for the store and significantly increased annual sales revenue as a result. Sales Associate and Video Demonstrator in professional product demonstration and promotional videos through online media. Amplifier and electrical technician. Expert in FX Generators and effectors, amplifiers and electric guitars/basses. Managed orders for specific suppliers. Pushed music production technology expansion for the store and significantly increased annual sales revenue as a result.



JKW Music Tech

• Leicester, United Kingdom

• Amplifier and Instrument repair technician

  • Sep 2010 - Jul 2014

  Running a small musical instrument and music electronics repair and maintenance service. Running a small musical instrument and music electronics repair and maintenance service.



Babcock International Group

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Work Experience

  • Feb 2010 - Mar 2010