Jacob Joseph

IT Support at Emirates Extrusion Factory L.L.C.
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Location
Ajman Emirate, United Arab Emirates, AE

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Experience

    • United Arab Emirates
    • Mining
    • 1 - 100 Employee
    • IT Support
      • Aug 2023 - Present
    • It officer
      • Jan 2018 - Oct 2023

      worked on 22 different portals developed by various departments Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Networks, Data Stores, Endpoints, Users) including least privileges, firewall policies, access control, SSO, IPS, Encryption....etc. Ensure escalated service requests & SLA’s are handled in a timely manner. Ensure patches are installed and verified on all systems in accordance with the service Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements. Develop standards for workstations, mobile devices, printers, and other devices routinely. Identify areas for process improvements. Manage and supervise IT professionals (employees and contractors) working in the IT Operations area. Minimum of 5 years of management/leadership experience. Manage service provider relationships delivering data communication and other infrastructural services to the Association. Prepare RFIs, RFPs, review bid proposals, contracts, scope of work, and other documentation for projects and associated efforts. Manage the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations. Drive continuous improvement for ITSM (IT Service Management). Managed Que management system from last 5 years including trouble shooting the errors. Developed emergency management system for hospital with integrated pharmacy store and receipt issuing system (in PHP) Designed the Internet network in the hospital and implemented form last 5 years Managed Biometric attendance system from enrolling and developing sops and implementing these sops make arrangements for implementation of video conferencing solution in coordination with PITB and handling/ establishing the video link after installation of video conferencing solution at hospital. Show less

    • Lecturer
      • Sep 2017 - Dec 2018

      Computer subject lecturer for different engineering subject Computer subject lecturer for different engineering subject

    • Lecturer
      • Aug 2017 - Dec 2018

      Programming, operating system and computer architecture Programming, operating system and computer architecture

    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Web Developer
      • Jan 2015 - Aug 2016

      I was a web developer we mainly work on crms and business solutions I was a web developer we mainly work on crms and business solutions

Education

  • University of the Punjab
    Information technology, Information Technology
    2011 - 2015
  • Goverment college gujranwala
    Fsc engg, A
    2009 - 2011

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