Jacob Ivey
eCommerce Specialist at Gator Co. - Gator Cases, Frameworks, Rackworks, Levy's- Claim this Profile
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Bio
Credentials
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Advance Your Skills in Graphic Design
LinkedInJul, 2023- Nov, 2024 -
Figma Essential Training: The Basics
LinkedInJan, 2023- Nov, 2024 -
Graphic Design Foundations: Typography
LinkedInJan, 2023- Nov, 2024 -
Photoshop 2021 Essential Training: The Basics
LinkedInJan, 2023- Nov, 2024 -
Graphic Design Foundations: Layout and Composition
LinkedInJul, 2022- Nov, 2024 -
Graphic Design Careers: First Steps
LinkedInMay, 2022- Nov, 2024 -
Marketing Tools: Digital Marketing Tools and Services
LinkedInMay, 2022- Nov, 2024 -
What is Graphic Design?
LinkedInMay, 2022- Nov, 2024
Experience
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Gator Co. - Gator Cases, Cableworks, Frameworks, Rackworks, Levy's Music Accessories
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United States
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Packaging & Containers
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1 - 100 Employee
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eCommerce Specialist
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Jul 2021 - Present
My role as an eCommerce Specialist for Gator Cases involves maintaining and managing weekly purchase orders for our ~$15M Amazon Account. As well as Coordinating with the warehouse to ensure all available items ship out within Amazon’s Specified Ship Windows. I also maintain the detail pages for each of our SKUs listed through the Amazon Vendor Account. Guaranteeing that our listings meet our best-in-class standards, a process that includes working with our Product Management, Development, and Marketing Teams as we commit to a smooth and successful Go-to-Market. • Successfully reviewed, edited, and approved product copy for over 100 Sku’s before Listing in the Product Catalog. • Revised Order Entry Process to ensure a seamless operation from EDI transmission to Warehouse Handoff.• Assisted with the Launching and Maintenance of our New B2C eCommerce Platforms, including Amazon Direct Fulfillment, eBay, Seller Central, Walmart, and Newegg. Show less
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B2C Operations Specialist
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Jul 2018 - Jul 2021
As the B2C Operations Specialist for Gator Cases, my primary role was that of Order Management and Data Analysis. Managing the weekly purchase orders for our ~$15M Amazon Account. Coordinating with the Warehouse to assure a smooth handoff for on-time shipping within Amazon’s predefined ship windows. • Successfully Listed and Launched Newly Acquired Brand with over 1000 Sku’s. Including Product Copy Editing and review. • Successfully received handoff of Weekly Sales Order Management and worked to improve and scale the process as purchase orders increased in overall dollar amount. • Maintained Weekly and Monthly level reporting on Sales, Chargebacks, and inventory health. These Reports were distributed to Director and C-Level Management. Show less
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Customer Service Representative
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Jul 2016 - Jul 2018
In the Role of Customer Service Representative, customer satisfaction was my number one goal. I achieved this through crafting positive customer interactions at every opportunity given. The nature of this role meant that I had to handle multiple tasks at once. Between email interactions, phone calls, and instant message responses I strove to handle every customer interaction with the care they deserved. • Responding to customer demand, I worked with the appropriate teams to create a company-positive and customer-friendly warranty policy.• Responding to customer demand, I worked with the Product Management, Product Development, Marketing, IT, and Sales departments to launch the first iteration of the Gator Cases Parts Store. • Assisted the Marketing team in processing Social Media Messages from Customers with a 24-hour response time. • Assisted the Amazon Department with Customer Questions and Review Responses with a 24-hour response time. Show less
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Cyprexx Services
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United States
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Real Estate
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100 - 200 Employee
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Utilities Assistant
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Dec 2015 - Mar 2016
In the Utility Assistant position I was responsible for managing the deactivation, or activation, of utilities at the properties assigned to me. I was also responsible for communicating with real estate agents, utility companies, and other municipalities, in order to provide the most up to date information on the said properties. I was expected to have very detailed and easily understood notes for each and every property. The Utility Assistant position worked heavily with other teams as to make sure that we could fully satisfy the client's need for a clean and well maintained property. Show less
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Clerical Assistant
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Jan 2014 - Sep 2015
As a Clerical Assistant for the US South East Coast Records Department of HSBC, my primary day-to-day tasks centered around organizing and maintaining the records vault. This was to ensure that my team and I could operate through any required task in a timely manner. Outside of my primary task, I also assisted with retrieving files that were requested for internal audits or loan fact-checking. As well as updating the company file location system with the most current location of the files stored within the vault. Finally, I assisted with both the receipt and shipping of purchased and sold account files from our vault. Show less
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Education
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2019 - 2023
Hillsborough Community College
Associate of Arts - AA, Graphic Design -
2009 - 2013
Riverview High School
High School Diploma, High School Diploma
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