Jacob Hillman
IT Specialist at USDA- Claim this Profile
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Bio
Credentials
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Ethical Hacking: Social Engineering
LinkedInSep, 2021- Sep, 2024 -
CompTIA Network+ (N10-007) Cert Prep: 3 The World of TCP/IP
LinkedInAug, 2019- Sep, 2024
Experience
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USDA
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United States
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Government Administration
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700 & Above Employee
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IT Specialist
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Nov 2018 - Present
• I am a Tier 1 / 2 User and Technical support for 9 USDA Service Centers in Northwest Oregon as a member of the OCIO, Technical Support Division-Customer Experience Center (TSD-CEC). OCIO, TSD-CEC is a fee-for-service organization, funded solely from billable customer support. • I provide user, account, hardware, network and software support for Farm Service Agency, National Resource Conservation Service, Foreign Agricultural Service, Rural Development and Office of General Counsel in Portland, Tillamook, McMinnville, Hillsboro, Dallas, Salem, St Helens, The Dalles, Parkdale, and Moro. I also provide coverage for all USDA Service Centers, Agencies and Offices in Idaho and Oregon when members of my team are unavailable. • My activities are primarily executed using Active Directory, Remedy, Remote Desktop, Cisco CUCDM, MobileIron and other enterprise support systems. • My duties include: ◦ Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. ◦ Coordinate with customers to ensure they request the appropriate permissions through their security staff. ◦ Ensure users’ files on workstations and servers are backed up and recover files as needed. ◦ Attend and participate in customer agency meetings at the local level as requested. ◦ Assist local agencies and managers with selection recommendations for hardware and software to meet mission needs as directed by supervisor. ◦ Provide user support, some limited training, and troubleshooting on a variety of workstation, core software applications, certified hardware, and approved hardware accessory (e.g., peripherals, mobile devices, and external hard drives) issues. Show less
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U.S. Forest Service
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United States
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Government Administration
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700 & Above Employee
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IT Specialist
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Oct 2016 - Nov 2018
Duties: • Field laptops, printers, mobile devices capable of disconnected operation to support Forest Inventory and Analysis (FIA) field data collection. • Develop and update standard operating procedures and technical guidance to support FIA data collection. • Manage Pacific Northwest Research Station (PNWRS)-Anchorage Forestry Sciences Laboratory (AFSL) mobile devices, including: ◦ Update OS and firmware. ◦ Back up field data stored on Allegro portable data recorders (PDR), Trimble survey-grade GPS units, Garmin GPS units, and field laptops. ◦ Update Mobile Integrated Data Acquisition System (MIDAS) software. ◦ Download Historical plot data from MIDAS Web and install on PDRs. ◦ Upload field plot data to MIDAS Web. ◦ Develop, update, troubleshoot and correct MIDAS Mobile configurations. ◦ Update and apply TerraSync Configuration settings for Trimble GPS units. ◦ Perform hardware and software technical and user support for all mobile devices. • Manage AFSL information systems (IS), including: ◦ Perform Tier 1 User/Technical Support for AFSL staff. ◦ Reimage AFSL ISs and install PNWRS field and office application suite as necessary. ◦ Assist AFSL staff with network and VPN access, SmartCard logon exemptions and connectivity issues. ◦ Assist with or install specialized applications for designated users. ◦ Manage AFSL inventory and tracking of IS assets using CIO database and other tracking tools. • Retreive, QA/QC, Differentially Correct, export and pre-process survey-grade GPS data. Accomplishments: • Remediated compatibility issues between Windows 10 and Windows Mobile running on Allegro PDRs and Trimble GPSs. • Identified and corrected procedural errors in survey-grade GPS data QA/QC and pre-processing. • Acquisitioned 10 laptops for AFSL at no cost to the station. Show less
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Veterans Health Administration
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United States
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Investment Management
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1 - 100 Employee
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Electronic Mechanic
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May 2012 - Oct 2016
Duties: • Fire Alarm Technician for the hospital’s database driven, 20 panel EST3 networked fire alarm system. • Administrator for: ◦ EST3 FireWorks server. ◦ Guest WIFI stand-alone network, comprised of 92 wireless access points, 26 L3 managed switches, and a NetDefend firewall. ◦ Lead technician for the Pneumatic Tube Products pneumatic tube system, and AutoValet uniform dispensing system. • Coordinate with hospital staff for maintaining various automated systems, including the nurse call and code blue systems, polysomnography recording equipment, multifunction fax machines, dictation telephones, projectors, and other electronic equipment. Accomplishments: • Planned, developed and implemented: ◦ Installation of the state of the art Edwards System Technology FireWorks situational awareness suite. ◦ Upgrades of fire alarm system public area annunciation to larger displays. ◦ Reconfiguration Guest WIFI from a flat network with unconfigured infrastructure to a managed network with VLANs enabled by user function, inter-VLAN routing, RIP, and MSTP. ◦ Replacement of Guest WIFI Small Office/Home Office router with an enterprise-grade D-Link NetDefend Firewall. ◦ Developed, piloted and, implemented EST3 Service Group programming to enhance fire safety during fire detection and suppression systems testing by segmenting the over 5000 fire alarm initiating devices in the 6 buildings of the Portland VA campus by floor, and the main hospital by floor and ward. Show less
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Civil Information Management NCOIC
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Dec 2007 - Oct 2013
Enlisted: 05 Mar 1992; Retired: 18 Oct 2013 Clearance required: SECRET Duties: • Coordinate receipt of reports, geospatial data and other information. • Apply knowledge in computers, servers, and associated networks and systems to integrate new information with existing civil information repositories. • QA/QC civil information reporting • Assess business practices and hardware/software configurations to improve reporting. • Facilitate sharing of raw and analyzed civil information between the U.S. military and other U.S. agencies, foreign governments, intergovernmental and nongovernmental organizations, and other participating partners. • Develop and disseminate policies, procedures and training for subordinate organizations to ensure reports provide accurate and timely information for decision support. • Supervise subordinate CIM Cell members in their daily duties. Accomplishments: • Analyzed training, manning, reporting and information technology requirements necessary to successfully execute CIM in Iraq. • Facilitated collaboration among the Iraq Transition Assistance Office (ITAO) in the U.S Embassy, U.S. Army Corps of Engineers Gulf Region Division, Department of State, U.S. Agency for International Development (USAID), Multi-National Corps-Iraq (MNC-I), Multi-National Force-Iraq (MNF-I) and British military to coordinate data sharing requirements to support to the United Nations Assistance Mission to Iraq (UNAMI) data sharing working group. • Assisted in determination of CIM mission requirements and developed course of action and decision briefs for Iraq. • Lead author for military and Department of State policy, business process, best practices and training for CIM. • Primary/alternate instructor for over 600 soldiers, US government civilians and inter-agency partners in Iraq on CIM process, procedures and tactics; Civil Military Operations; and the structure and function of Civil Affairs. Show less
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ITA International
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United States
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Defense and Space Manufacturing
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200 - 300 Employee
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Civil Affairs Analyst
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Jul 2010 - Jun 2011
Position: • Product developer for the Office of the Secretary of Defense chartered, US Special Operations Command sponsored Joint Civil Information Management (CIM) Joint Test. • Clearance required: SECRET Duties: • Use experience as CIM Cell Sergeant to write tactics, techniques, and procedures for executing CIM at the national-level and below. • Research Department of Defense, Chairman of the Joint Chiefs of Staff, Joint, and Service doctrine on command and control, information management, operation planning and classification to make recommendations for managing and sharing information. • Collaboration with Navy, Marine Corps and Army Civil Affairs organizations and the Army's John F. Kennedy Special Warfare Center and School to assess needs and identify priorities for Joint and mulit-service policy for CIM. • Prepare policies, guidelines and training for staff to integrate CIM throughout the Joint Task Force and subordinate agencies. Accomplishments: • Pioneered and integrated tactics, techniques and procedures for managing civil information with conventional and special operations forces doctrine and training that have been adopted by the special operations forces of three US Military Services. • Developed and integrated the mechanisms of echelon appropriate analysis and aggregation of civil information into the Joint Civil Information Management User's Manual as methods for evaluating the accuracy and relevance of data management services provided to clients. • Developed guidance for improving plans for interfacing information not intended to be entered into various automated systems and databases. • Authored the Organization, Planning, and Analysis Chapters and the Joint Civil Information Management Coordinator Annex of the Joint Civil Information Management User's Manual. Show less
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North Dakota State University
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United States
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Higher Education
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700 & Above Employee
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Electroencephalogram Technician
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Dec 2004 - Mar 2007
Duties: • Assist with and conduct: experiment and lab hardware/software troubleshooting and calibration; data acquisition; data analysis. • Coordinate recording, analysis, and training of other lab assistants with our Post-Doctoral Researcher. • Assist with the design and construction of electronic components. • Maintain EEG Labs and lab supplies. • Operate the electronics production station. • Gain proficiency with the following applications: Psychology Software Tools, Inc E-Prime, Neurobehavioral Systems Presentation, Megis Software BESA, Brain Innovation BrainVoyager, Biosemi ActiView, Source Signal Imaging EMSE Locator, and Compumedics Neuroscan Scan and Edit. Accomplishments: • Supervised installation of two Biosemi ActiveTwo 168 channel EEG acquisition systems, two audio-visual observation and recording systems, and two dedicated BESA/BrainVoyager data analysis terminals. • Implemented an electronics production station. • Wrote lab manual with set up procedures and data acquisition instructions. • Assisted with setting policies for data management and backup. • Assisted with installation of two Lindgren electromagnetically shielded chambers. Show less
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Education
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2015 - 2015
Code Fellows
Certificate, Progroamming -
2008 - 2008
US Army Signal School
Certificate, Information Technology -
2002 - 2006
California State University, Bakersfield
MA, Psychology with emphasis in Cognitive Neurosciences, 3.75 -
1995 - 2002
California State University, Bakersfield
BA, English/Philosophy/Psychology
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