Experience

John Hughes Group

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Advisor

  • Apr 2018 - Present

  • Coordinate the fleet of incoming repairs and services, average of 30-40 cars per day for John Hughes Volkswagen department (2018-2020) and 15-25 cars per day at John Hughes Ford department (2017-2018) • Actively create, price, prioritise, monitor, track and audit incoming fleet via job orders to ensure efficient turn-over of vehicles • Conduct monthly audit of repair orders; ensuring appropriate mark-up and on-charge follow through to client, manufacturer and/or company • Act as intermediary between client, company and external fleet/repair companies to ensure timely completion of repairs and maintain positive relationship, including engage in conflict mitigation when necessary • Actively problem solve, negotiate pricing and maintenance requirements • Actively meet individual and team targets/KPIs via upselling, mark ups and customer feedback • Use of CRM portal, Titan DMS, to accurately track, monitor and communicate vehicle progress and meet KPIs • Intermediate use of Microsoft Office Suite including spreadsheets, communication and document creation Show less



ALDI Stores Australia

• Australia
• Retail
• 700 & Above Employee

• Deputy Store Manager & OHS Representative

  • Mar 2016 - Apr 2018

  • Co-ordinate daily customer services operations ( managing staff, stock filling, rotation & ordering, cash handling & EFTPOS transactions (tills and safe), merchandising & conduct planograms, correct errors in shelf depths and capacity • Perform clerical office duties including invoicing, waste management, transfers and KPI’s • Store representative for occupational health safety where I deliver workplace inspections, risk assessments and incident reports • Resolve customer conflict through actively listening to customer complaints and following protocol leading to mutual benefits to both parties • Construct and maintain the merchandising of weekly ‘Specials Bays’ • Supervise staff to set clear objectives, meet KPIs and ensure daily store productivity Show less



Ngaanyatjarra Services

• Trader Assistant & Elevated Working Platform (EWP) Spotter

  • Nov 2014 - Aug 2015

  Responsibilities include: • Ensure safety of EWP operator • Performed EWP preparation duties (i.e. equipment, location and tools) • Heavy vehicle maintenance and basic electrical repairs • Monitor for outstanding electrical faults in the community (Rural WA - Warburton) • Respond to emergency breakdowns of power grid • Time-manage long distance travel to emergency breakdown areas • Drive for extended periods of time (average 2-12 hours) ensuring all safety precautions are met Show less