Jacob Good
IT Support Technician at Atmoso- Claim this Profile
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Topline Score
Bio
Credentials
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jan, 2023- Sep, 2024
Experience
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Atmoso
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Technician
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Apr 2021 - Present
My current role is a 2nd line IT Support role at a company called Atmoso which provides troubleshooting support for users in a VDI environment. This role involves me dealing with the networking side of the user’s experience, for example configuring routers, updating firewall rules and day to day maintenance to the network to make sure it is a peak efficiency. Other responsibilities would be raising and dealing with tickets while conducting a professional telephone manner, patching and updating servers, snapshot configuration, maintaining of user’s environments and data center visits This role has given me experience in Windows 7/10/11, VMware, Cloud desktops, Junos networking, AzureAD, Acronis and general networking infrastructure. Show less
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Cashier
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Apr 2019 - Oct 2019
HSBC cashier role that bettered my customer service skills and gave me a sense of big responsibility's as i was dealing with customers money. Built good team working and communication skills, while working in a fast-paced environment making sure i always hit monthly targets. HSBC cashier role that bettered my customer service skills and gave me a sense of big responsibility's as i was dealing with customers money. Built good team working and communication skills, while working in a fast-paced environment making sure i always hit monthly targets.
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Education
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2010 - 2013
Portsmouth College
BTEC, Sports Studies
Community
