Apprentice Junior Developer

• Apr 2023 - Present

1st Line IT Engineer

• Dec 2022 - Mar 2023

IT Service Desk

• Oct 2021 - Nov 2022

Service Desk (Internal IT Support) Service Desk (Internal IT Support)

Window Fitter

• Sep 2020 - Oct 2021

IT Technician Trainee

• Jul 2020 - Aug 2021

The IT Career switch scheme covered a wide range of aspects revolving around IT and covered areas such as Comptia A+, Comptia Networking +, Comptia Security +, Cisco ICND1, ITIL foundation, and Configuring Windows 7 and Windows 10. This was completed outside of my current role to provide me with a better understanding of the various areas covered in IT based roles and expand my interest in IT security. This was all done alongside working a full time job. The IT Career switch scheme covered a wide range of aspects revolving around IT and covered areas such as Comptia A+, Comptia Networking +, Comptia Security +, Cisco ICND1, ITIL foundation, and Configuring Windows 7 and Windows 10. This was completed outside of my current role to provide me with a better understanding of the various areas covered in IT based roles and expand my interest in IT security. This was all done alongside working a full time job.

Call Centre Agent

• May 2019 - Aug 2020

This role required me to take incoming calls from customers to advise them of their insurance policy, and if necessary perform processing and handling of claims on the insurance. Furthermore, I would also process cases submitted online by customers regarding their insurance policy. This would also require me to be in contact with third parties to try and resolve or process any claims submitted by the customer over the phone. This role required me to take incoming calls from customers to advise them of their insurance policy, and if necessary perform processing and handling of claims on the insurance. Furthermore, I would also process cases submitted online by customers regarding their insurance policy. This would also require me to be in contact with third parties to try and resolve or process any claims submitted by the customer over the phone.