Jacob Franklin
Network Systems Administrator at IT Contractor- Claim this Profile
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Topline Score
Bio
Credentials
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CCNA
CiscoOct, 2015- Oct, 2024
Experience
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IT Contractor
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IT Services and IT Consulting
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1 - 100 Employee
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Network Systems Administrator
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Mar 2010 - Present
Network systems contractor providing system wide upgrade of Cisco routers, switches, and Cisco wireless, Windows servers, workstations, laptops, and tablets for implementation of new multi-site EHR / EMR database system. Network systems contractor providing system wide upgrade of Cisco routers, switches, and Cisco wireless, Windows servers, workstations, laptops, and tablets for implementation of new multi-site EHR / EMR database system.
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Network Systems Analyst
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Mar 2008 - Mar 2010
Network systems analyst providing systems setup and support with servers, desktops, switches, software applications, UNIX based EMR and email (Sun Java 7 with Thunderbird) at multiple sites for approximately 400 users. Network systems analyst providing systems setup and support with servers, desktops, switches, software applications, UNIX based EMR and email (Sun Java 7 with Thunderbird) at multiple sites for approximately 400 users.
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IT Contractor
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IT Services and IT Consulting
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1 - 100 Employee
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Network Systems Engineer/Systems Analyst
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Mar 2005 - Mar 2008
Network Administrator/Engineer providing systems setup (and ongoing support) with servers, desktops, switches, routers, firewall, and email for multiple Atlanta companies ranging from 2 to 40 employees. Network Administrator/Engineer providing systems setup (and ongoing support) with servers, desktops, switches, routers, firewall, and email for multiple Atlanta companies ranging from 2 to 40 employees.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Systems Analyst, Engineer/Architect
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Aug 2001 - Mar 2005
Network systems analyst for Bank of America (encompassing the state of Georgia) performing production and branch sites telecommunication support, upgrade, and integration. This included the implementation and support of WAN, LAN, and SAN networks with Cisco routers (2500 to GSR 12000's) and switches (Cisco 1900 to 6500). Also, performed management and coordination for systems and networks supported by 3rd party vendors. Network systems analyst for Bank of America (encompassing the state of Georgia) performing production and branch sites telecommunication support, upgrade, and integration. This included the implementation and support of WAN, LAN, and SAN networks with Cisco routers (2500 to GSR 12000's) and switches (Cisco 1900 to 6500). Also, performed management and coordination for systems and networks supported by 3rd party vendors.
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Bank of America
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United States
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Banking
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700 & Above Employee
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Network Systems Administrator/Systems Analyst
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Jul 1999 - Aug 2001
Systems Administrator for the Atlanta group of over 300 users, as well as support for Wichita, and backup administrator for the California site. Also, implementation and support of multiple proprietary software applications in a Windows domain structure with cross platform to Novell. Systems Administrator for the Atlanta group of over 300 users, as well as support for Wichita, and backup administrator for the California site. Also, implementation and support of multiple proprietary software applications in a Windows domain structure with cross platform to Novell.
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ettain group
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United States
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Staffing and Recruiting
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200 - 300 Employee
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IT Project coordinator
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Sep 1998 - Jul 1999
Project coordinator for bank implementation of network LAN/WAN model incorporating Windows NT with Novell, including setup and configuration of applications. Support for thousands of users of Ethernet and Token Ring networks under Windows, Novell, and Windows 95. Installation and configuration of PC's with hardware and software as well as troubleshooting desktops, laptops, and printers. Project coordinator for bank implementation of network LAN/WAN model incorporating Windows NT with Novell, including setup and configuration of applications. Support for thousands of users of Ethernet and Token Ring networks under Windows, Novell, and Windows 95. Installation and configuration of PC's with hardware and software as well as troubleshooting desktops, laptops, and printers.
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Help Desk Support Analyst
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Jul 1998 - Sep 1998
Technical support for IBM Laptops including hardware and software for users worldwide. This included providing technical systems support while logging calls into a customized tracking database, resolving caller issues in a timely manner, and escalating calls when needed. Technical support for IBM Laptops including hardware and software for users worldwide. This included providing technical systems support while logging calls into a customized tracking database, resolving caller issues in a timely manner, and escalating calls when needed.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Help Desk Support Analyst
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Apr 1998 - Jul 1998
Provided remote technical printer support and network support for end users worldwide, logging calls into a customized call-tracking database, escalating calls when needed and resolving caller issues in a timely manner. Provided remote technical printer support and network support for end users worldwide, logging calls into a customized call-tracking database, escalating calls when needed and resolving caller issues in a timely manner.
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Education
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2012 - 2013
Eastern Florida State College
Computer Science -
1993 - 1994
Bob Jones University
Business Administration
Community
