Jacob Franklin
Technical Support Engineer at CBORD- Claim this Profile
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Bio
Credentials
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AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Dec, 2020- Nov, 2024
Experience
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CBORD
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United States
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Software Development
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300 - 400 Employee
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Technical Support Engineer
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Nov 2022 - Present
-Troubleshooting Oracle POS systems for healthcare, education, and business campuses -Troubleshooting Oracle POS systems for healthcare, education, and business campuses
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Reltio
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United States
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Software Development
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300 - 400 Employee
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Technical Support Engineer
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Jul 2021 - Oct 2022
- Diagnosed customer issues and business impact and communicated them effectively to internal teams to drive problem solving - Wrote documentation based on customer queries and issues to deflect future tickets - Diagnosed customer issues and business impact and communicated them effectively to internal teams to drive problem solving - Wrote documentation based on customer queries and issues to deflect future tickets
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Milliman
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United States
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Business Consulting and Services
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700 & Above Employee
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Customer Service Representative
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Mar 2021 - Jul 2021
- Automated the transfer of customer data between apps to increase productivity of representatives - Assisted customers in logging into the site, changing investments, and withdrawing funds - Automated the transfer of customer data between apps to increase productivity of representatives - Assisted customers in logging into the site, changing investments, and withdrawing funds
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Motion
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United States
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Automation Machinery Manufacturing
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700 & Above Employee
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Warehouse Associate
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Jun 2019 - Dec 2020
- Shipping, receiving, and pulling packages for customer orders - Shipping, receiving, and pulling packages for customer orders
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Yanfeng
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China
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Motor Vehicle Manufacturing
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700 & Above Employee
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Backup Team Lead
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Jul 2018 - Mar 2019
- Assist the team lead in managing the assembly line, fixing assembly mistakes, and training operators - Assist the team lead in managing the assembly line, fixing assembly mistakes, and training operators
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Camp Infinity
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United States
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Non-profit Organizations
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Web Developer
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Dec 2017 - Jul 2018
- Developed an SEO strategy that doubled website traffic - Wrote SQL queries to collect data insights for management - Developed an SEO strategy that doubled website traffic - Wrote SQL queries to collect data insights for management
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Bob Jones University
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United States
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Higher Education
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700 & Above Employee
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IT Technician
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Aug 2017 - May 2018
- Resolved any IT issues for faculty and students - Resolved any IT issues for faculty and students
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Education
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2019 - 2021
Dallas College
Associate of Science - AS, Computer Science -
2017 - 2018
Bob Jones University
Some College, Computer Science -
2013 - 2017
North Love School
High School Diploma
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