Experience

G42

• United Arab Emirates
• IT Services and IT Consulting
• 500 - 600 Employee

• IT Support executive site lead

  • Nov 2020 - Present

  • A professional experienced with providing Tier-2 support in troubleshooting and in software and hardware deployments. • Handling all G42 security software deployment tools and imaging and IT Assets management and use of ticketing service tools using JIRA, Service desk manager and service now tool. • Appointed to be POC or point of contact for all G42 IT Support engineers in all 7 G42 sites of G42 Abu Dhabi as previous service desk manager before being designated as IT Support Site Lead of G42 Bayanat Geospatial Mapping based in Al Nahiyan. • Provided support both hardware and software installation from Laptop/Desktop/printers/Mobile devices & Microsoft office & office 365 programs and tools. Word/Excel/PowerPoint/Power Bi/MS project/MS Visio etc. implementing file backups and setting up Antivirus software from SCCM and bit locker HDD encryption. • Have a stellar communication skill, effectively expressing myself and receive information in a clear, credible and consistent manner. • enjoys collaborating in a multicultural and diverse environment that expands to include various geographic locations and spans numerous cultures. Show less



emaratech Dubai Airport

• Dubai, United Arab Emirates

• IT Support Executive

  • Jun 2019 - Nov 2020

  Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.  Install anti-virus software and ensure virus definitions are up-to-date.  Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.  Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.  Test fixes to ensure problem has been adequately resolved. Show less



White & Case LLP

• United States
• Law Practice
• 700 & Above Employee

• I.T Desktop Engineer

  • Apr 2017 - Jun 2018

  • Provide technical assistance to computer users. Answer questions and resolve computer problems for clients in person, or via telephone or electronically • provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. • Install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems • Handles all Installation, Configuration and support for Windows PC Windows vista.7,8,10. • Daily use of active directory for adding/removing and creating employee’s database or accounts Show less



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Help Desk Specialist

  • Mar 2013 - Mar 2017

  • Provide I.T assistance to employees of Xerox both US and Canada. • Work with vendor support contacts to resolve technical issues within the desktop environment • Familiarize end users on basic software, hardware and peripheral device operation • Coordinate with the Helpdesk counterparts and IT people in other regions. • Report customer feedback and potential product requests • Provides positive experience with each user interaction. • Worked under limited supervision to provide quick and professional Helpdesk service • Install, upgrade, support and troubleshoot for printers, computer hardware or software and any other authorized peripheral equipment • Troubleshoot network connectivity in a LAN/WAN environment Show less