Experience

NDIS Quality and Safeguards Commission

• Australia
• Government Administration
• 300 - 400 Employee

• Complaints Assessor

  • Apr 2022 - Present



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• National Resolutions Team

  • Nov 2013 - Present

• Customer Recovery Team

  • Feb 2015 - Present

  Our team handles enquiries from customers who seek advice from the Postal Industry Ombudsman (PIO) and provides us (Australia Post) with a chance to find a resolution for our customers. We also handle Net Promotor Score (NPS) detractor phone calls also in an effort to see if we can resolve their concerns and create promotors of our brand.

• Inbound consultant

  • Nov 2013 - Present

  Customer complaints and customer service - National call centre for Austrlaia Post enquiries

• Inbound consultant

  • Nov 2013 - 2015



Apple

• Specialist and Mentor

  • Jul 2012 - Jun 2013