Experience

MotorOne

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Account Manager

  • Nov 2020 - Present



Shellharbour City Motors

• Australia
• Retail

• Aftermarket Consultant and Delivery Coordinator

  • Jul 2019 - Nov 2020



NobleOak

• Australia
• Insurance
• 1 - 100 Employee

• Retention Implementation Manager for NobleOak Life Limited

  • May 2019 - Jun 2019

  A small project which involved reviewing all retention operations and processes, liaising with all departments of the business ,collecting and studying data from previous campaigns and providing recommendations how the company could provide a better customer experience and maintain long term customer relationships. A small project which involved reviewing all retention operations and processes, liaising with all departments of the business ,collecting and studying data from previous campaigns and providing recommendations how the company could provide a better customer experience and maintain long term customer relationships.



ClearView Wealth Limited

• Australia
• Financial Services
• 200 - 300 Employee

• Manager Direct Customer Service & Retention

  • Jul 2015 - Mar 2019

  Overseeing all Customer Service and Retention operations for company client portfolios with the ultimate goal of reducing lapse rates. Ensuring we provided customers with an exceptional experience and level of customer service both verbally and written whilst following all compliance, quality assurance and business rules. Create an amazing team culture where agents want to come to work and operate by the company values. Overseeing all Customer Service and Retention operations for company client portfolios with the ultimate goal of reducing lapse rates. Ensuring we provided customers with an exceptional experience and level of customer service both verbally and written whilst following all compliance, quality assurance and business rules. Create an amazing team culture where agents want to come to work and operate by the company values.



Open Colleges

• E-Learning Providers
• 100 - 200 Employee

• Course and careers adviser

  • Jun 2014 - Jun 2015



HOLLARD FINANCIAL SERVICES PTY LTD

• Australia
• Financial Services
• 1 - 100 Employee

• Senior Sales and Retention Agent

  • Jan 2009 - Mar 2014