Jacob Burgess

Claims Representative at Central Mutual Insurance Co
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Contact Information
us****@****om
(386) 825-5501
Location
Royse City, Texas, United States, US
Languages
  • English -
Skills

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Bio

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Credentials

  • Senior Claims Law Associate
    American Educational Institute, Inc.
    Mar, 2022
    - Nov, 2024
  • Asocciate in Claims (AIC)
    The Institutes
    Mar, 2020
    - Nov, 2024
  • Associate in General Insurance (AINS)
    The Institutes
    Jul, 2019
    - Nov, 2024
  • Comptia Project+
    CompTIA
    Jun, 2015
    - Nov, 2024
  • Property & Casualty Adjusters License
    Texas Department of Insurance

Experience

  • Central Mutual Insurance Co
    • United States
    • Insurance
    • 1 - 100 Employee
    • Claims Representative
      • Mar 2018 - Present

  • Personable Insurance
    • United States
    • Insurance
    • 1 - 100 Employee
    • Liability Adjuster
      • Jan 2014 - Present

      • Investigate coverage for motor vehicle accidents • Determine and negotiate liability for motor vehicle accidents involving multiple vehicles and/or disputes • Monitor legal jurisdictions to evaluate lawsuit risk • Responsible for complete file handling of non-injury claims • Investigate coverage for motor vehicle accidents • Determine and negotiate liability for motor vehicle accidents involving multiple vehicles and/or disputes • Monitor legal jurisdictions to evaluate lawsuit risk • Responsible for complete file handling of non-injury claims

  • GEICO
    • United States
    • Insurance
    • 700 & Above Employee
    • Telephone Adjuster
      • Jun 2009 - Jan 2014

      • Investigate coverage for motor vehicle accidents • Evaluate and pay first party medical claims • Determine and negotiate liability for motor vehicle accidents involving multiple vehicles and/or disputes • Monitor legal jurisdictions to evaluate lawsuit risk • Investigate coverage for motor vehicle accidents • Evaluate and pay first party medical claims • Determine and negotiate liability for motor vehicle accidents involving multiple vehicles and/or disputes • Monitor legal jurisdictions to evaluate lawsuit risk

  • Barnes and Noble Book Store
    • United States
    • Technology, Information and Internet
    • 200 - 300 Employee
    • Assistant Manager
      • Nov 2006 - Jun 2009

      • Supervise booksellers and team leads during day to day operations • Plan and schedule bookseller shifts and workload • Perform all hiring, terminations, and disciplinary action as needed • Run and evaluate sales data reporting • Supervise booksellers and team leads during day to day operations • Plan and schedule bookseller shifts and workload • Perform all hiring, terminations, and disciplinary action as needed • Run and evaluate sales data reporting

  • Experian
    • Information Services
    • 700 & Above Employee
    • Training Team Lead
      • 2003 - 2006

      • Supervise a team of new hire associates • Monitor, mentor, and train new associates on call handling and legal compliance • Ensure company compliance with the Fair Credit Reporting Act • Maintain top tier customer service • Supervise a team of new hire associates • Monitor, mentor, and train new associates on call handling and legal compliance • Ensure company compliance with the Fair Credit Reporting Act • Maintain top tier customer service

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Quality Case Manager
      • 2000 - 2003

      · Manage and oversee 20-30 technical support representatives · Handle final level customer service escalations and complex technical support issues · Develop, test, and implement software and hardware workarounds, fixes, and bug reductions · Evaluate and mentor technical support representatives · Perform disciplinary action · Assist in training as needed · Manage and oversee 20-30 technical support representatives · Handle final level customer service escalations and complex technical support issues · Develop, test, and implement software and hardware workarounds, fixes, and bug reductions · Evaluate and mentor technical support representatives · Perform disciplinary action · Assist in training as needed

Education

  • Western Governors University
    Bachelor of Business Administration - BBA, Accounting
    2014 - 2018

Community

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