Business Process Design Analyst

• Dec 2022 - Present

Working closely with the automation team, my role focuses on pain points. My team performs a deep dive into the surrounding situation(s). Learning the process that brought the initial ask to the table - early in a project - is crucial to identifying root causes and creating a process map along the way. Working this way doesn't just blindly answer the question initially asked, but finds a solution to the situation that takes into account: our current practices, risk, key variables throughout the process, invested stakeholders, and the resources available to improve -- or create -- a solution for the need in question.

Senior Advocate - Inventory Management

• Aug 2021 - Nov 2022

Tracking of vehicle inventory at Carvana meant owning the whereabouts of cars in transit, repair, or on the lot 24 hours a day. It demanded clear communication and effective processes. My role was constantly evolving, it included the following for both Minnesota locations (Minneapolis & Maple Grove Markets): • Inventory Tracking & Reconciliation >>> Improved all Minnesota markets from 50% weekly scan accuracy to a -- territory leading -- sustained 97% scan accuracy. • Process Creation & Implementation • Training & Development • Vendor Relations (local & inoperable towing and key vendors) • Sale to Carvana Coordinator • Schedule Writing & Maintenance • Culture Driver - Emphasis on various mediums of communication. My role was inventory management, but my focus was on networking and gathering content knowledge for our hubs. Working at Carvana demanded knowing how to find success while operating in the gray areas. I found success by nurturing internal contacts within most departments at Carvana. By learning basic knowledge of departments within the company, I became a unique resource for our hub in a challenging and rapidly growing environment. Leveraging my knowledge and contacts to create processes that seamlessly flowed from one department to another; ultimately, growing methods into an unmatched product that was the customer experience. Accolades: Great Lakes Territory- Q3 2022: Senior Advocate of the Quarter

Food & Beverage Team Lead

• Jul 2019 - Aug 2021

I lead a customer obsessed team; prioritizing the wants and needs of the customer vs. chasing sales. I trained my teams to be personable & approachable experts who could answer questions just as much as they could hold a conversation. Creating a better shopping experience and driving customer loyalty. Being able to do this demanded we were organized and efficient in out backroom processes; streamlining and simplifying our practices to free up time and awareness we could better leverage to serve the customer. Additional Tasks & Responsibilities: • Planned and executed daily/weekly workloads to deliver for the department & store's sales goals, as well as guest engagement, merchandising, revisions, pricing, and promotions. • Established relationships with direct-to-store vendors; utilized to create consistent guest experience during COVID-19 disrupted supply chain. • Lead team to uphold and maintain all food and beverage standards. • Lead team onboarding and learning to close knowledge gaps through training and experiences. • Established clear goals and expectations to hold team members accountable. *Generated 23% sales comp in second year leading team.

Claims Analyst

• May 2019 - Jul 2019

[a temporary contract role while applying for management roles] FEDERAL TRADE COMMISSION AUDITING ROLE: • Collaborated with the Project Manager to develop workflows in line with the scope of the project. • Created standardized excel spreadsheets to ensure a repeatable auditing process. • Tracked progress of processes and communicated with team for daily and weekly milestones. [a temporary contract role while applying for management roles] FEDERAL TRADE COMMISSION AUDITING ROLE: • Collaborated with the Project Manager to develop workflows in line with the scope of the project. • Created standardized excel spreadsheets to ensure a repeatable auditing process. • Tracked progress of processes and communicated with team for daily and weekly milestones.

Customer Service Agent

• Apr 2019 - Apr 2019

[a temporary contract role while applying for management roles] [a temporary contract role while applying for management roles]

Subject Matter Expert

• Jun 2017 - Aug 2018

INSTRUCTIONAL WRITTING: Evaluated scope of client data dictionary; established robust documentation/identification guides/methods effective for efficient extraction on the workflow(s).COMMUNICATION: Presented team performance and initiatives of team to superiors. • Acted as a voice of the team in meetings, facilitated trust between superiors and team, raised up appropriate concerns to management.RESPONSIBILITY:• Managed all aspects of the largest and most intricate MNDoT barrier extraction workflow as well as feature extraction of all underground network for Fiber design project (Verizon 5G network). • Took responsibility for teams' performance. Communicated corrective measures to superiors to demonstrate path(s) to improvement.• Highlighted individual(s) performing at high levels to foster future growth and opportunities for hard-working members of team.AWARENESS: Presented approachable front for staff to answer guidance, solve IT issues of proprietary software, and acted as an extension for the voice of superiors when standard system(s) of communication weren't possible (superiors away from desk/engaged with high priority tasks/not in office, etc.).METRICS: Created and maintain integrated team tracking documents using Excel (easily transferable to production managers' document). LEADERSHIP & COACHING: Analyzed quality reports, follow up with quality team to further understand aspects of underperforming individuals, created improvement plans/goals for team members.• Interviewed team members for their optimal learning environment and specific strategies they've identified working for themselves in the past.• Consolidated team responses; integrated into systems (e.g. training, documentation, feedback, communication, etc.) and culture; stressed focuses on: process scalability, self-sufficiency, and data quality.

Lidar Data Processor

• Feb 2017 - Jun 2017

HELPED CREATE ONBOARDING, GUIDANCE, AND TRAINING MATERIALS:Researched asset definitions from a variety of written and verbal accounts; synthesized authoritative answers using standardized language to the group. NOTE: This was a new department created in March of 2017 with limited management/structure.• Detailed notetaking lead to additional responsibility of document creation for the project.DEVELOPING TEAM'S DEPTH OF KNOWLEDGE:Shared software technique findings -- from personal experience -- and quality assurance to Mobile LiDAR peers.• Augmented screenshots made 3D environment -- of the point cloud -- easier to interpret for feedback, leading to additional responsibility as a member of the full-time quality team. Eventually, I stood out as a leader and was promoted.

Geospatial Technician

• Feb 2015 - Feb 2017

Working for a small business demanded a willingness to adapt to new projects and take on additional responsibilities. My approach to accomplishing this was to stay curious, ask questions, and share what I learned with my colleagues. This approach aided me in adapting to new projects, gain an intimate knowledge of tools and/or processes, as well as diffusing and/or translating said knowledge to my fellow team members.• Provide geospatial services and innovative solutions in accordance with contract specifications.• Experience collaborating with senior geospatial analysts to expedite processes.• Interpreting customer feedback to develop extraction techniques and procedures.Projects:• High-Resolution Terrain Editing using SOCET SET 5.6 - [14 months]• Stereo Feature Extraction of Airfields using SOCET SET 5.6 - [4 months]• Content Management using ArcMap 10.3 - [3 months]• MGCP using ArcMap 10.3 - [1 month]• Research & Development - Tool Testing (Web Based and ArcMap 10.3) - [1 month]• Training Employees on MicroStation/Summit Evolution - [3 weeks]

Mobile Lidar - Team Lead

• Dec 2017 - Dec 2017

This was a temporary opportunity given to me, by the owners of FPFX, because of my quick acquisition of knowledge and leadership traits shown during my time with FPFX.INSTRUCTION• Created training modules for self-guided learning of asset rules and extraction technique(s).• Heavy use of multimodal training examples. This was integral to the success of the project; due to the lack of prior experience of all the staff involved in this emergency effort.TRACKING & UPDATES• Created and maintained project tracking document• Daily verbal communication with FPFXs' owner on project status and data quality.SERVANT LEADERSHIP• Created order and purpose for 18 extraction staff members during a time with many moving pieces.• Supported staff with ample training materials: addressed, tracked, and resolved IT issues.• Addressed staff each day with progress updates, encouraged questions and made feedback available upon request.

Subject Matter Expert

• Nov 2017 - Nov 2017

AUTONOMY• Interpreted and translated client-provided data dictionary into easily digestible rules.• Created more inclusive extraction techniques (boosting extraction quality and efficiency).

Lumber Yard Technician

• May 2014 - Jan 2015

INTELLECT: Ability to learn quickly expedited the timeline to acquire a forklift license, understand inventory/locations of products, and the standard uses of all the products within the *barn. *BARN = the informal name given to the enclosed building housing all untreated lumber, siding (vinyl, steel, aluminum), decking, and special orders. COMMUNICATION: Worked closely with the different exterior personnel to track incoming freight trucks, customers, special orders, and/or interior requests. AWARENESS: Tracked location(s) and availability of exterior staff and forklifts (verbal radio communications) • Worked with yard manager and peers to prioritize forklift necessities for tasks. Redeployed forklift(s) to essential tasks. ORGANIZATION: Devised systems to create and maintain order for all inventory contained within the *barn. • Presented clear and concise verbal guidelines to all staff members involved with the upkeep, stocking, and customer interactions associated with the *barn. PERSONABILITY: Read the body language of customers to provide the desired assistance. • Created an amiable persona for customers to see and interact with. • I enjoyed being the pseudo-sales representative to the traffic in the **yard. ABOVE & BEYOND: Although sales weren't in my job description, I found satisfaction when contractors would personally seek me out for my content knowledge and hands-on approach to servicing all their orders. • Continuous interactions with returning contractors created a rapport that functioned much like a client relationship. • Inquires into the progress of their past project(s) often surprised customers/contractors and opened up additional channels of dialog...frequently leading to extended conversations and additional purchases. **YARD = informal name representing all exterior sections and inventory contained within the fencing of the Des Moines facility

Painting Specialist

• Jun 2013 - Aug 2013

Graphic Design

• Feb 2013 - Mar 2013

During my coursework at the University of Wisconsin-Eau Claire I picked up the interest/skill of editing with Adobe Illustrator. On one occasion I found the opportunity to use this skill set to design a billboard for Stacy Stibal and Woodland Beagles. The requirements were minimal for the job, and I was able to put together a simple design from a recent litter of puppies. The billboard is currently on display in Silver Lake, MN. During my coursework at the University of Wisconsin-Eau Claire I picked up the interest/skill of editing with Adobe Illustrator. On one occasion I found the opportunity to use this skill set to design a billboard for Stacy Stibal and Woodland Beagles. The requirements were minimal for the job, and I was able to put together a simple design from a recent litter of puppies. The billboard is currently on display in Silver Lake, MN.

Cashier

• 2009 - 2013

Problem solved software issues, trained new cashiers, communicated customer needs, managed idol employees to greater store needs. Problem solved software issues, trained new cashiers, communicated customer needs, managed idol employees to greater store needs.

Food Service Specialist

• Jun 2009 - Aug 2009

Cashier

• Mar 2006 - May 2008