Jacob Brazzle
Digital Service Engineer at Canon Solutions America Inc- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts
LinkedInApr, 2023- Oct, 2024 -
CompTIA A+
CompTIAApr, 2023- Oct, 2024
Experience
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Canon Solutions America Inc
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1 - 100 Employee
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Digital Service Engineer
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Mar 2019 - Present
Repairing Canon MFD, printers, wide format printers, and print servers/ rip devices such as troubleshooting mechanical issues and replacing malfunctioning or damaged parts. Troubleshooting and fixing software issues by reinstalling, updating, or on the rare occasion downgrading if a software update had an issue and a fix hadn’t been released yet. Troubleshooting basic networking issues like duplicate IP addresses, SMTP authentication errors, and faxing issues. ● Installing and configuring Canon MFD, printers, and print servers. I get the new machine setup physically and then configure the TCP/IP, DNS, SMTP, FAX, and many other settings. Along with installing print drivers, setting up Fiery and PRISMAsync servers, setting up Uniflow, installing command workstation, transferring over data and settings from the previous machine (if there is one), and anything else that's needed to get the customer up and running. ● Trained and certified to work on all Imageclass, Imagerunner, Imagerunner Advance, Imagerunner Advance DX, Imagepress, and all canon wide format machines. Specialized in production machines such as the Imagepress c10010vp and newer and the Canon Colorado series. ● Communicating with customers such as setting eta for their service call, answering questions, or walking them through a fix over the phone. ● Keeping track of a car inventory or parts and company equipment (laptop, tools, and phone) ● Staying current on training, certifications, and technical publications (tech pubs). ● Answering work emails, phone calls, and attending technical and regular meetings. (Normal everyday stuff) Show less
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Self-Employed
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Real Estate
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1 - 100 Employee
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Freelance Information Technology Consultant
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Aug 2014 - Present
I have been doing IT Support freelance work, on craigslist or Facebook Market Place for the last 9/10 years. Here is a list of things I have had to do and have experience with. ● Been building computers since 2012 ● Installing, configuring, troubleshooting Windows, Mac, and Linux OS ● Imaging workstations ● Virus Removal ● Microsoft Office Help ● Desktop and Laptop parts replacements ● Making backups ● Installing or updating drivers ● Printer troubleshooting and repair ● Setting up SOHO networks ● Setting up a few managed switches ● Setting up LAN and some VLAN experience ● Remoting into customer’s computer to help troubleshoot issues or install software etc ● Some experience setting up VM’s ● Mobile device troubleshooting and repair ● Running Ethernet cable/making cables ● Mounting TVs ● Setting up security systems ● Drone repair ● 3D printer setup and repair Show less
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IT/Maintenance/Other
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Aug 2012 - Feb 2019
Helped maintain the facility and provided basic IT support. This is a list of what I did here. ● Provided support for 14 desktops, 2 laptops, and 5 printers. ● Kept a weekly backup schedule for computers and their server. ● Made sure machines stayed updated ● Troubleshooting issues such as printers disappearing/not wanting to print, computer not connecting to server, workstations slowing down, microsoft office issues or questions, etc Helped maintain the facility and provided basic IT support. This is a list of what I did here. ● Provided support for 14 desktops, 2 laptops, and 5 printers. ● Kept a weekly backup schedule for computers and their server. ● Made sure machines stayed updated ● Troubleshooting issues such as printers disappearing/not wanting to print, computer not connecting to server, workstations slowing down, microsoft office issues or questions, etc
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Meadowlark Hills
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Maintenance Technician
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Oct 2016 - Oct 2018
Responsible for maintenance anywhere on campus. I was in charge of 2 weekly inspections, 1 monthly inspection, and 1 yearly inspection. Can do basic plumbing and electrical, patch and paint. Experience with fixing washers and dryers, along with basic small appliance repairs. In charge of picking up supplies needed. Familiar with ordering supplies as well. Shared on call phone for 1.5 years. If there were any issues with TV's, phones, or sometimes basic computer problems, I took care of them. I was also responsible for mounting and setting up resident's TV's. Show less
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Four Points by Sheraton
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Hospitality
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700 & Above Employee
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Maintenance Technician
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Dec 2014 - Dec 2015
To do maintenance where needed such as guest rooms, painting, lights, H VAC units, and dryer and washer. Routine check list for every day, weekly, and monthly. Took care of property such as weeding, trash, and snow removal. I also drove the shuttle for the pilots and guests. I took on the role of installing printers and credit card machines, installed hotel starlight program, ran new Ethernet cable and routers throughout the building, and helped many guest log on to our WiFi if they were having trouble. Show less
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Education
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2023 - 2025
University of Phoenix
Associate of Science - AS, Cyber Security -
2013 - 2014
Manhattan Area Technical College
Information Technology -
2009 - 2013
Riley County High School
High School Diploma
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