Jacob Bahl

Senior Program Manager at Newberry Group
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Contact Information
Location
Dubuque, Iowa, United States, US

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Zachary J. Little

I am grateful for Jacob's continued leadership and expertise regarding our parallel project management roles throughout the past 3+ years. You have always been willing to lend a helping hand whenever I required assistance. Beyond that, Jacob maintains a great sense of humor and levity which is important to not take ourselves too seriously. Blazing the trail from our group, you are the first to obtain the prestigious and necessary PMP certification in the ever-changing IT services economy, solidifying your skillset for potential future employers. The certification is the capstone of your dedicated focus in the field and exhibits your drive to provide outstanding service to our clients. I am positive you have a bright future in project management. Transcending regular work through your positive attitude and willingness to help, you have continually shared your preparation experiences for the PMP as I prepare for my exam. You have pointed me toward valuable study methods to better enable me to pass my exam. Sharing expertise is a valuable trait in a leader- one you exhibit consistently as a teammate. Future employers will appreciate Jacob's servant leadership, initiative, and self-starter attitude. Jacob is accepting of change and sees challenge as exciting opportunities to be conquered.

Jason Feldhaus

Jacob and I worked together on multiple IT security, compliance, and automation programs. He is an incredible teammate, who has demonstrated an insatiable desire to serve his customers and stakeholders across all corners of the business. Jacob is professional, driven, and collaborative as a project manager. He is eager to learn new things and intently listen to those providing feedback. Jacob is a project manager that would improve any team and bring about real results. He continually volunteers to do tasks that nobody else will step up to do, and he is always customer-focused. I would recommend Jacob as a project manager without any hesitation!

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Credentials

  • Change Management Practitioner
    IBM
    Sep, 2020
    - Sep, 2024
  • AWS Fundamentals: Addressing Security Risk
    Coursera
    Aug, 2020
    - Sep, 2024
  • AWS Fundamentals Specialization
    Amazon Web Services (AWS)
    Aug, 2020
    - Sep, 2024
  • AWS Fundamentals: Migrating to the Cloud
    Coursera
    Aug, 2020
    - Sep, 2024
  • IBM Agile Achiever
    IBM
    Aug, 2020
    - Sep, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Nov, 2019
    - Sep, 2024
  • Project Management Institute - Agile Certified Practitioner
    Project Management Institute
    May, 2017
    - Sep, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Program Manager
      • Nov 2020 - Present

      Leading Gartner-driven projects to develop new self-service support capabilities for 55k USDA customers and staff. Leading project to implement customer-centric Gartner recommendations across library of 501 knowledge-based articles. Executed a proof of concept to centralize service delivery across 5 regions of the USDA Technical Support Division. Managed an organizational inventory cleanup effort which resulted in estimated cost savings over $6M annually. Leading Gartner-driven projects to develop new self-service support capabilities for 55k USDA customers and staff. Leading project to implement customer-centric Gartner recommendations across library of 501 knowledge-based articles. Executed a proof of concept to centralize service delivery across 5 regions of the USDA Technical Support Division. Managed an organizational inventory cleanup effort which resulted in estimated cost savings over $6M annually.

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Security Program Manager
      • Oct 2016 - Nov 2020

      Reduced client risk from security exposure by enforcing SOC1, IBM Corporate IT Security standards, and 30+ organizational performance dimensions on a portfolio of 35 commercial accounts. Led executive-level root cause analysis and improvement projects to resolve delivery team execution errors across 3 global process domains. Conducted audit readiness assessments by evaluating team performance to contractual and security requirements and presented findings monthly to executive teams and process leadership.

    • Project Manager
      • Apr 2015 - Oct 2016

      Directed Agile deployment for 4 unique automation tools across 30 commercial accounts. Conducted ROI customer analysis to identify and realize 15% cost savings from labor reductions due to automation opportunities. Drove the on-time completion of 4 enterprise security initiatives across a portfolio of 47 IBM internal accounts. Developed and socialized Agile and project management tools to improve PMO team's ability to manage key project knowledge.

    • Service Delivery Analyst / Project Coordinator
      • Aug 2013 - Apr 2015

      Identified process breakdowns across 6 IBM security audit areas by coordinating proactive security self-assessments. Improved organizational execution by removing inefficiencies identified during root cause analysis sessions and process reviews. Socialized team performance by creating and presenting weekly information radiators for 3 service delivery teams. Led the strategic adoption of the Global Delivery Framework across the delivery organization.

    • United States
    • Mechanical Or Industrial Engineering
    • 1 - 100 Employee
    • Material Planning Specialist
      • Feb 2012 - Aug 2013

      Coordinated hose production material requirements of $1-3 million annually from 15 international and domestic vendors. Utilized data analysis techniques to ensure production inventory needs were met and material shortages were limited. Increased inventory turns and improved liquidity by $500,000 annually by decreasing inventory shelf life and removing obsolete inventory. Coordinated hose production material requirements of $1-3 million annually from 15 international and domestic vendors. Utilized data analysis techniques to ensure production inventory needs were met and material shortages were limited. Increased inventory turns and improved liquidity by $500,000 annually by decreasing inventory shelf life and removing obsolete inventory.

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Financial Planning Assistant
      • Jun 2010 - Nov 2011

      Prepared annual and quarterly client reviews and retirement projections. Transitioned financial planning processes to utilize web-based resources. Transitioned client data to newer formats and updated client databases with current data. Prepared annual and quarterly client reviews and retirement projections. Transitioned financial planning processes to utilize web-based resources. Transitioned client data to newer formats and updated client databases with current data.

Education

  • University of Dubuque
    Master of Business Administration (MBA)
    2009 - 2011
  • Loras College
    Bachelor of Arts (BA), Finance, Business Management
    2005 - 2009

Community

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