Experience

CWS Corporate Housing

• United States
• Hospitality
• 1 - 100 Employee

• Client Service Specialist & Account Manager

  • Sep 2021 - Present

  • Account manager and day-to-day operations for top revenue-grossing client • Ambassador and daily contact for clients and markets to ensure success for each respective party • Prepare quarterly reports on revenue, sales opportunity and trends • Compose annual reports to present to clients at Sales meetings • Oversee junior associates to ensure proper procedures are followed and success is achieved • Management of hotel and outbound client needs, procuring options using specialized platform Show less



Lone Star Brahmas

• Spectator Sports
• 1 - 100 Employee

• Technical Director & Camera Operator

  • Oct 2015 - Present

  Technically direct and produce hockey broadcasts via use of Tri-Caster for HockeyTV.com. Operate camera for NAHL and NA3HL broadcasts for HockeyTV.com. Technically direct and produce hockey broadcasts via use of Tri-Caster for HockeyTV.com. Operate camera for NAHL and NA3HL broadcasts for HockeyTV.com.



Asbury Automotive Group

• United States
• Automotive
• 700 & Above Employee

• Clicklane Ownership Ambassador

  • Jan 2021 - Aug 2021

  Changing the future of automotive retailing, and guiding customers on their journey to true online car purchases. - Maintained relationships with dealerships and clients to ensure proper inventory - Direct support / contact for customers engaged on dedicated platform - Experience as a help desk / chat agent guiding customers through online vehicle purchase process - Website design experience Changing the future of automotive retailing, and guiding customers on their journey to true online car purchases. - Maintained relationships with dealerships and clients to ensure proper inventory - Direct support / contact for customers engaged on dedicated platform - Experience as a help desk / chat agent guiding customers through online vehicle purchase process - Website design experience



CWS Corporate Housing

• United States
• Hospitality
• 1 - 100 Employee

• Client Services Coordinator

  • Feb 2017 - Jan 2021

  • Oversee client and guest relations on a day-to-day basis • Coordinate housing and arrival for relocating employees, to exemplary level • Daily communication with guests and clients, scheduling arrivals, service visits, or other account needs directly, and managing until completion • Quarterly reporting and tracking of reservations and revenue of supervised accounts • Account management experience, working directly with counselors to facilitate full relocation of designated employee • Organization and data entry/reporting of maintenance work orders via company platform Awards: Won the 2018 CWS Corporate Housing Rookie of the Year award. Show less



Tiff's Treats Cookie Delivery

• United States
• Food and Beverage Services
• 300 - 400 Employee

• On-Duty Manager/Delivery Driver

  • May 2016 - Jan 2017

  • Delivery driver, customer service and cashier responsibilities • Managed employees and store during designated shifts, scheduled routes and executed strategies as On-Duty Manager • Delivery driver, customer service and cashier responsibilities • Managed employees and store during designated shifts, scheduled routes and executed strategies as On-Duty Manager



Panini America

• United States
• Spectator Sports
• 100 - 200 Employee

• Image Capture Specialist & Customer Service Associate

  • Feb 2015 - Mar 2016

  • Captured and processed images through use of digital templates for Panini Rewards website, allowing customers to spend purchased points on items (cards, memorabilia, apparel and equipment) • Responded to customer inquiries via telephone calls, emails and social media • Captured and processed images through use of digital templates for Panini Rewards website, allowing customers to spend purchased points on items (cards, memorabilia, apparel and equipment) • Responded to customer inquiries via telephone calls, emails and social media



Dallas Stars

• United States
• Spectator Sports
• 200 - 300 Employee

• Customer Service Associate & Pro Shop Sales

  • Apr 2012 - Jan 2015

  • Sales, Cashier, and Customer Service positions • Assisted customers with purchases of products and merchandise • Performed occasional stock and inventory work, when new inventory was received • Performed skate sharpening and equipment repairs for customers • Sales, Cashier, and Customer Service positions • Assisted customers with purchases of products and merchandise • Performed occasional stock and inventory work, when new inventory was received • Performed skate sharpening and equipment repairs for customers



Dallas Cowboys

• United States
• Spectator Sports
• 700 & Above Employee

• Sports & Entertainment Marketing Intern

  • Sep 2011 - May 2012

  • Assembled Dallas Cowboys Fan Club packets to be shipped to members • Assisted with data analysis, website management, and warehouse duties • Promotional duties at Dallas Cowboys games, directly recruiting new Fan Club members • Assembled Dallas Cowboys Fan Club packets to be shipped to members • Assisted with data analysis, website management, and warehouse duties • Promotional duties at Dallas Cowboys games, directly recruiting new Fan Club members