Experience

Pilot

• United States
• Software Development
• 1 - 100 Employee

• Senior Operations Specialist

  • Jan 2022 - Present

• Operations Associate

  • Sep 2020 - May 2022



AppFolio, Inc.

• United States
• Software Development
• 700 & Above Employee

• Associate Customer Success Manager

  • Mar 2020 - Aug 2020

  Provide timely response to customer support inquiries via phone, chat and email. Enhance customer experience through distinctive service in all interactions. Utilize SalesForce for managing customer interaction and inquiries. Master the product and stay up-to-date on changes and new features. Provide timely response to customer support inquiries via phone, chat and email. Enhance customer experience through distinctive service in all interactions. Utilize SalesForce for managing customer interaction and inquiries. Master the product and stay up-to-date on changes and new features.



UC Santa Barbara

• Higher Education
• 700 & Above Employee

• Undergraduate Programs Coordinator

  • Jul 2016 - Mar 2020

  Coordinate the administration of the UCSB Washington Center Program (UCDC), the University of California Center in Sacramento (UCCS) programs, the Undergraduate Research and Creative Activities grant (URCA) and the Faculty Research Assistance Program (FRAP).

• Undergraduate Programs Assistant

  • Aug 2015 - Jul 2016

  Assisted in the administration of the UCSB Washington Center Program (UCDC), the University of California Center in Sacramento (UCCS) programs, the Undergraduate Research and Creative Activities Office (URCA) and the Faculty Research Assistance Program (FRAP).



Center for International Policy

• United States
• Think Tanks
• 1 - 100 Employee

• New Media Coordinator

  • Apr 2014 - Aug 2015

  Coordinated all CIP reports, fact sheets, and policy briefs, including editing, layout in InDesign and printing.Maintained and tracked CIP’s online content. Coordinated and uploaded content to website, Facebook and Twitter.Utilized analytical tools to determine the success of CIP’s web efforts.Compiled and sent informational e-mail blasts and media alerts, and maintained web-based mailing list.Worked with development associate to coordinate CIP's fundraising efforts.

• Office manager

  • Apr 2012 - Apr 2014

  Ordered supplies and managed relationships and contracts with vendors and office service providers.Maintained, upgraded and conducted IT troubleshooting for office equipment and staff computers. Organized office events and assisted with planning of program conferences.Advertised for, interviewed, hired, trained and supervised three groups of interns per year (8 interns per semester).Assisted development associate with major fundraising campaigns by managing the online portion.Planned and executed logistics for a two-day board meeting held in Guatemala, including flights, lodging and food for thirty people. Prepared all materials for meeting and was responsible for recording minutes.Served as liaison to accountant. Tasks included preparing invoices and wire transfers, reconciling credit card statements and processing deposits. Show less