Experience

Radisson Blu Lagos Ikeja

• Nigeria
• Hospitality
• 1 - 100 Employee

• Cluster General Manager

  • Mar 2019 - Present

  HOTEL MANAGEMENT: Establishing priorities consistent with the hotel's objectives. Taking prompt, decisive, and corrective action to rectify hotel and or staff shortcomings. Responding quickly to any changing market conditions. Driving and tracking the Hotels Reservations up selling program Financially astute with the ability to control budgets, stocks, and P&L. Ensuring that all hotel departments are profitable. Driving the sales culture in the hotel through active involvement in the sales process. Administering and enforcing hotel policies and procedures Diagnosing, maintaining, and repairing all mechanical and technical equipment within the hotel. Making sure all hotel fixtures and fitting are in a safe condition to be used. Safeguarding the health and safety of all guests whilst they are at the hotel. Carrying out daily Inspections of the Front of House, Back Office areas, and guest rooms. Overseeing wedding functions, banquets, and parties. Building strong relationships with companies that supply the hotel. Developing relationships with the local business community. GUEST EXPERIENCE MANAGEMENT Making sure that there is a lobby presence at all times with staff greeting and meeting with guests. Ensuring the smooth check-in and out of guests. Achieving guest satisfaction goals. Resolving customer complaints in a timely and professional matter. Promoting hotel services and facilities to guests at every opportunity. STAFF MANAGEMENT Helping to develop management talent by acting as a mentor to supervisors and team leaders. Offering support and guidance to junior team members. Creating a positive working environment for hotel staff. Creating a cross-trained and motivated employee workforce capable of meeting the highest standards. Active team member with self-drive and motivation. A hands-on manager that is able to lead by example. Maintaining a positive, cooperative work environment between hotel staff and management. Show less



Radisson

• Belgium
• Hospitality
• 700 & Above Employee

• General Manager

  • Jun 2017 - Feb 2019

  Overlooking the day to day operations of the hotel Maximize revenue in all revenue centres Compiling reports (Revenue, Stats, etc.) Maintain Staff and Guest satisfaction Working closely with the finance department to make sure all accounts are paid and up to date Make sure existing clients return and obtain new business Keeping Expenditures in line with budgets Overlooking the day to day operations of the hotel Maximize revenue in all revenue centres Compiling reports (Revenue, Stats, etc.) Maintain Staff and Guest satisfaction Working closely with the finance department to make sure all accounts are paid and up to date Make sure existing clients return and obtain new business Keeping Expenditures in line with budgets



Protea Hotels by Marriott®

• South Africa
• Hospitality
• 700 & Above Employee

• Deputy General Manager

  • May 2016 - May 2017

  Overlooking the day to day operations of the hotel Maximize revenue in all revenue centres Compiling reports (Revenue, Stats, etc.) Maintain Staff and Guest satisfaction Working closely with the finance department to make sure all accounts are paid and up to date Make sure existing clients return and obtain new business Keeping Expenditures in line with budgets Overlooking the day to day operations of the hotel Maximize revenue in all revenue centres Compiling reports (Revenue, Stats, etc.) Maintain Staff and Guest satisfaction Working closely with the finance department to make sure all accounts are paid and up to date Make sure existing clients return and obtain new business Keeping Expenditures in line with budgets



ANEW Hotel Parktonian

• South Africa
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Oct 2012 - Apr 2016

  Main Area – Front Desk / Reception Performing all duties of a Front Office Manager Resolving all guest complaints Spot checking rooms Conducting site inspections – Selling the property Compiling reports (Revenue, Stats, etc.) for Head Office – Weekly & Monthly Overall responsibility for Reservations Department, Transport Department & Porters Main Area – Front Desk / Reception Performing all duties of a Front Office Manager Resolving all guest complaints Spot checking rooms Conducting site inspections – Selling the property Compiling reports (Revenue, Stats, etc.) for Head Office – Weekly & Monthly Overall responsibility for Reservations Department, Transport Department & Porters



Guvon Hotels & Spas

• South Africa
• Hospitality
• 1 - 100 Employee

• • Sep 2009 - Oct 2012

  GLENBURN LODGEMain Area – Front Desk / ReceptionPerforming all duties of a Front Office ManagerResolving all guest complaintsSpot checking roomsConducting site inspections – Selling the propertyCompiling reports (Revenue, Stats, etc.) for Head Office – Weekly & MonthlyOverall responsibility for Reservations Department, Transport Department & Porters

• • May 2007 - Sep 2009

  Main area – Front Desk and RoomsResolving all guest complaintsHad full responsibility for 5 months as Front Office Manager during the absence of the RoomsDivision Manager which resulted in a promotion to Front Office Manager



Carnival Cruise Line

• Travel Arrangements
• 700 & Above Employee

• Crew Member

  • Jun 2006 - Mar 2007