Experience

Energy Future Holdings

• United States
• Utilities
• 100 - 200 Employee

• Application Manager

  • Jun 2015 - Present

  Responsible for shaping Luminant Energy technology strategy Drive execution and delivery of strategic programs Develop and maintain relationships across business executives, functions, globally diverse IT groups, and vendors to create effective operations and successful delivery of programs leveraging the global delivery model Manage a team of 35 people across multiple locations and timezones Analyze key metrics to measure product effectiveness. Draft user stories, use cases and functional specifications to support product development. Deliver technology roadmap that includes action items and project targets. Develop accurate development estimates and draft project resource plans. Leverage in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Lead the design and development of software upgrades and the deployment of new services and products. Lead triage on issues and incidents for critical business applications Maintain in-depth knowledge of distribution platform guidelines and capabilities to guide internal development. Manage an annual project portfolio budget of $1.5 Million Demand management and forecast planning for long term and short term initiatives SOX compliance owner



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Application Development and Maintenance Manager

  • Jan 2008 - Jun 2015

  Application team manager responsible for managing the support and development teamssupporting numerous business units, hundreds of interfaces, and several custom andvendor applications.Managed the 11-person local IT team, allocating resources to ongoing projects andenforcing deadlines.Coordinated installation of software systems and collaborated on the design andimplementation of new features.Led a cross-functional team of engineers, QAs and UX designers to develop features andfix product defects.Managed on-shore and off-shore teams to provide excellent production support, meeting allSLA requirements for business critical applications, in an environment that was oftenchanging.Advised customers regarding maintenance of diverse software systems.Developed accurate development estimates and drafted project resource plans.Leveraged in-depth understanding of end-to-end customer experience to identify pain pointsand latent customer needs.Led the design and development of software upgrades and the deployment of newservices and products.Led triage on product bugs and feature requests.Managing incident handling for application issues, driving Sev1 calls and resolutions andreporting issue status to executives, other application managers, clients and client ITexecutivesCreating monthly high level application status for client presentationsEnsuring team was complying with ITIL processes, change management, incidentmanagement and problem managementCollaborating closely with project managers to on-board new applications with no

• Application Support Consultant

  • Jan 2004 - Jan 2008

  Middleware developer and support personnel responsible for the design, development andimplementation of interfaces between internal and external applications.Collaborated with team members on shore and off, application teams, and clients toprovide a stable production environment 24 hours a day.Participated in distributed delivery efforts with team members and integrating an off-shoreteamDeveloped a web based GUI using java, jsp and struts logicWorked on application development using J2EEWorked with EJBs, Servlets, and pollersDeveloped and tested interfaces in TibcoDeveloped e*Gate interfaces in MonkAnalyzed and supported 867 and 814 EDI transactionsCoordinated application outages with team members and other applicationsCreated detail documentation on interfacesGathered requirements from clients and business users.