VP - Customer Success & Professional Services

• Nov 2022 - Present

Head of Customer Success

• Jun 2020 - Nov 2022

Senior Director, Customer Success Operations

• Apr 2017 - May 2020

IntegriChain is a life sciences commercial analytics company that helps innovative bio/pharma manufacturers identify and remove barriers to patient therapy initiation, adherence, and persistence. Our ICyte Platform and solutions uniquely focus on what happens after the patient and provider commit to therapy. More than 140 life science manufacturers rely on insights delivered from IntegriChain's data, analytics, and managed services to drive strategic decision-making and on-going business… Show more IntegriChain is a life sciences commercial analytics company that helps innovative bio/pharma manufacturers identify and remove barriers to patient therapy initiation, adherence, and persistence. Our ICyte Platform and solutions uniquely focus on what happens after the patient and provider commit to therapy. More than 140 life science manufacturers rely on insights delivered from IntegriChain's data, analytics, and managed services to drive strategic decision-making and on-going business management across their payers, specialty pharmacies, patient services, and distribution channel partners.

Customer Success Manager

• Apr 2015 - Apr 2017

Project Manager

• Nov 2012 - Mar 2015

• Project Manager providing advanced planning, scheduling, and supply chain optimization software solutions. • Lead a team of business consultants, developers, algorithm experts, technical consultants and customers to solve planning challenges, while managing several concurrent projects within timeline and budget. • Lead projects through completion, ensuring team remains focused on scope, quality and customer satisfaction. • Establish and maintain rapport, credibility, and… Show more • Project Manager providing advanced planning, scheduling, and supply chain optimization software solutions. • Lead a team of business consultants, developers, algorithm experts, technical consultants and customers to solve planning challenges, while managing several concurrent projects within timeline and budget. • Lead projects through completion, ensuring team remains focused on scope, quality and customer satisfaction. • Establish and maintain rapport, credibility, and relationships with both new and existing customers to ensure customer satisfaction with the solution and organization. • Experienced in the industries of Manufacturing, Metals and Workforce Solutions. • Successfully collaborated with sales, project management, technical consulting and specialist teams to sell and manage projects. • Work directly with customers to gather and document requirements, design, test and implement complex scheduling and planning solutions, leveraging project management tools and implementation methodology. • Delivered software solution presentations and trained end users for implementation in multiple locations. Key Accomplishments: Successfully delivered complex planning solutions and/or enhancement solutions to clients in the Metals, Manufacturing and WorkForce business. Surpassed company goal of 4.0/5.0 on customer satisfaction evaluations. Surpassed pre-established 2014 personal goals by mid-year of the planning year. Worked to develop and write the Global methodology for Customer Care projects. Show less • Project Manager providing advanced planning, scheduling, and supply chain optimization software solutions. • Lead a team of business consultants, developers, algorithm experts, technical consultants and customers to solve planning challenges, while managing several concurrent projects within timeline and budget. • Lead projects through completion, ensuring team remains focused on scope, quality and customer satisfaction. • Establish and maintain rapport, credibility, and… Show more • Project Manager providing advanced planning, scheduling, and supply chain optimization software solutions. • Lead a team of business consultants, developers, algorithm experts, technical consultants and customers to solve planning challenges, while managing several concurrent projects within timeline and budget. • Lead projects through completion, ensuring team remains focused on scope, quality and customer satisfaction. • Establish and maintain rapport, credibility, and relationships with both new and existing customers to ensure customer satisfaction with the solution and organization. • Experienced in the industries of Manufacturing, Metals and Workforce Solutions. • Successfully collaborated with sales, project management, technical consulting and specialist teams to sell and manage projects. • Work directly with customers to gather and document requirements, design, test and implement complex scheduling and planning solutions, leveraging project management tools and implementation methodology. • Delivered software solution presentations and trained end users for implementation in multiple locations. Key Accomplishments: Successfully delivered complex planning solutions and/or enhancement solutions to clients in the Metals, Manufacturing and WorkForce business. Surpassed company goal of 4.0/5.0 on customer satisfaction evaluations. Surpassed pre-established 2014 personal goals by mid-year of the planning year. Worked to develop and write the Global methodology for Customer Care projects. Show less

Assistant District Sales Manager

• Oct 2009 - Aug 2012

• Assist Sales DM with major National account - booking weekly orders, including making adjustments, customer communication, and talking with transportation within account and at Dole’s ports • Run Cincinnati district – comprised of wholesale customers with a weekly volume of >12k boxes and $100,000 in sales volume • On-going customer analysis to develop and grow current business • Provide territory coverage for vacations, handling all weekly DM duties, including after-hours and… Show more • Assist Sales DM with major National account - booking weekly orders, including making adjustments, customer communication, and talking with transportation within account and at Dole’s ports • Run Cincinnati district – comprised of wholesale customers with a weekly volume of >12k boxes and $100,000 in sales volume • On-going customer analysis to develop and grow current business • Provide territory coverage for vacations, handling all weekly DM duties, including after-hours and weekends • Communicate with customers on current needs, quality issues, future orders, market conditions • Work with Marketing on current promotions and upcoming possible programs for customers • Monitor Accounts Receivable and communicate with customers for payments and resolve any discrepancies/claims • Maintain 3 week volume estimates, and quarterly rolling estimates • Maintain inventory and correct any issues with IT support • Work within sales systems to ensure all orders are processed and invoiced • Maintain orders and invoicing in I-Trade • Trained in Accounts Payable for the central division office • Records and Information Management Coordinator for the division

Assistant Product Distribution Manager

• Jan 2006 - Oct 2009

Create, allocate, and maintain sailing manifests from Latin America Communication liaison between sales, ports, and tropics (Maya Division and DFFI) Manage various projects for the Central Division, including testing and execution of new Customer Claims System Manage inventory issues for sales, within One World System, in collaboration with Dole IT Track year-to-date and projected volume numbers for conventional and organic bananas, as well as plantains Coordinate with Latin… Show more Create, allocate, and maintain sailing manifests from Latin America Communication liaison between sales, ports, and tropics (Maya Division and DFFI) Manage various projects for the Central Division, including testing and execution of new Customer Claims System Manage inventory issues for sales, within One World System, in collaboration with Dole IT Track year-to-date and projected volume numbers for conventional and organic bananas, as well as plantains Coordinate with Latin America on volumes on a weekly basis Assist sales with booking and maintenance of orders when necessary Cover Product Distribution Manager's duties when necessary

Sales Supervisor

• Jun 2005 - Oct 2005

Life and Health Insurance Licensing in Kentucky Managed a staff of 10-15 on the Client Relationship Sales Team Perform monthly monitors and deliver coaching and feedback to team on an on-going basis Monitor daily Sales Statistics and post results on a daily basis Achieved Legion 2005 Sales Goals by a margin of 110% Worked with Marketing department on new ideas for publication Life and Health Insurance Licensing in Kentucky Managed a staff of 10-15 on the Client Relationship Sales Team Perform monthly monitors and deliver coaching and feedback to team on an on-going basis Monitor daily Sales Statistics and post results on a daily basis Achieved Legion 2005 Sales Goals by a margin of 110% Worked with Marketing department on new ideas for publication

Collections Unit Manager

• Feb 2003 - Jun 2005

Private Label Retail, Oil, and Legacy (Visa/MC) Unit Management experience Managed a staff of 14-20 on PL Retail, Oil, and Bankcards sides of the business Perform monthly monitors and deliver coaching and feedback to team Member of the CitiStars Recognition Team (creating quarterly power point presentation for the Awards Banquet) Completed CMCP (Collections Mgmt Certification Program) 11/03 Worked with Audit/Compliance to develop and implement procedures Private Label Retail, Oil, and Legacy (Visa/MC) Unit Management experience Managed a staff of 14-20 on PL Retail, Oil, and Bankcards sides of the business Perform monthly monitors and deliver coaching and feedback to team Member of the CitiStars Recognition Team (creating quarterly power point presentation for the Awards Banquet) Completed CMCP (Collections Mgmt Certification Program) 11/03 Worked with Audit/Compliance to develop and implement procedures