Supply Chain Coordinator

• Dec 2018 - Present

Customer Service Relief Duty Manager

• Feb 2018 - Nov 2018

Customer Service Supervisor

• Oct 2016 - Nov 2018

Customer Service Agent

• Oct 2014 - Nov 2018

• Inspect and verify passenger documentation • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations • Manage passenger baggage processing including handling and fee calculation if applicable • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance • Direct passengers through Customs, Immigration, and quarantine as required • Comply with all airport authority and carrier security requirements • Operate computers and specialist equipment such as aerobridge, scanners and airline specific software • Maintain the highest standards of safety and security at all times • Other duties as assigned

Cartage Co-Ordinator

• Jan 2014 - Aug 2016

Cartage Co-Ordinator for multiple key accounts -Organizing delivery of FCL, LCL and AIR freight on a daily basis for multiple key accounts including dangerous goods cargo -Liaising with transport companies for wharf bookings and delivery times -Liaise with clients to ensure all delivery requirements are met and goods are delivered within client’s needs Cartage Co-Ordinator for multiple key accounts -Organizing delivery of FCL, LCL and AIR freight on a daily basis for multiple key accounts including dangerous goods cargo -Liaising with transport companies for wharf bookings and delivery times -Liaise with clients to ensure all delivery requirements are met and goods are delivered within client’s needs

Import Sea Freight Coordinator

• Feb 2011 - Jan 2014