Jacky Bersabal
Senior Software Quality Assurance Analyst at AppRiver- Claim this Profile
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Bio
Credentials
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Software Testing Foundations: Continuous Testing and DevOps
LinkedInJun, 2021- Oct, 2024 -
Supporting the Whole Self at Work, a Diversity and Inclusion Imperative
LinkedInApr, 2021- Oct, 2024 -
Skills for Inclusive Conversations
LinkedInJul, 2020- Oct, 2024 -
Unconscious Bias
LinkedInJul, 2020- Oct, 2024 -
ICP-ATA
ICAgileDec, 2018- Oct, 2024 -
ISTQB Certified Software Tester
ISTQB - International Software Testing Qualifications BoardSep, 2017- Oct, 2024 -
Certified Scrum Master
Scrum AllianceJul, 2017- Oct, 2024 -
Certified Tester, Foundation Level
ASTQB - ISTQB in the U.S. - Official PageFeb, 2017- Oct, 2024
Experience
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AppRiver
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Software Quality Assurance Analyst
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2018 - Present
Part of a fully remote development team across multiple time zones where I serve as a Lead QA & SME. Some of my responsibilities include:*Writing acceptance criteria for stories and turning those into test cases*Building, running & maintaining manual Test Plans for web apps & micro services*Building, running, and maintaining automated end-to-end regression suites in Katalon*Testing & Deploying apps through the pipeline to production*Leading daily Stand-ups, weekly grooming, bi-weekly planning & retro sessions*Providing regular status updates and executive summaries on team progress*Collecting and providing test result metrics for all deployments*Participating in engineering design reviews for product development*Mentoring/training other QA’s & developers by holding Knowledge Sharing Sessions Show less
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Software Quality Assurance Analyst
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2016 - 2018
As an embedded QA on an agile development team, I worked with my team to shift testing to the left of the SDLC by establishing a Test Strategy during the design phase of a project. Some of my responsibilities included:* Participated in product design review as well as full SCRUM activities (daily stand-up, planning, grooming, retro)* Developed automated test scripts in Katalon and built pipelines in Azure DevOps to run the scripts on cadence* Created new test cases for manual testing for each application the team owned* Created Test Plans to execute all test cases end-to-end* Assured quality was built into CI/CD pipeline so every pull request was code reviewed & tested by QA before being merged in to master branch* Scheduled & deployed apps to production on a weekly basis Show less
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Development Rapid Response/Associate QA Analyst
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2014 - 2016
Acted as a liaison between the support and development departments to ensure production bugs were reported in development’s bug tracking software with all relative logs & stack traces. I also ensured fixes were tested and deployed within time guidelines set by both departments. In addition, I conducted regression testing/user acceptance testing on multiple applications.
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Security Analyst
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2012 - 2014
Analyzed unwanted email and coded rules to block them from certain mailboxes
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Web Application Software Tester
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2010 - 2012
Manual UI tester for several ongoing maintenance projects while using TestRail to help manage test artifacts
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Development Project Coordinator/Manager
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2007 - 2012
Worked alongside the business and development to ensure projects were being documented and completed on time
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Support Technician
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2006 - 2007
Resolved customer inquiries received via email or telephone by troubleshooting technical and non-technical issues.
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Education
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1999 - 2005
University of West Florida
Bachelor’s Degree, Interdisciplinary Information Technology
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