IT Security Specialist

• May 2022 - Present

IT Security Specialist

• Sep 2021 - May 2022

Security Awareness (newsletter, phishing simulations and design of posters etc) ISO27001/2 Audit Stakeholder management GRC - Governance Risk Compliance RSA GRC Archer Risk Tool

Security & Business Architect Graduate

• Sep 2019 - Sep 2021

A 24 months program with rotation in four different departments in KMD: Account Security Management (3 months) - Customer Security Reportings Solution Architecture (3 months) - AD Management - Server Monitor Reporting Service Design (3 months) - Service Integration and Management(SIAM) Security Compliance (15 months) - Security Policies - Security Governance, Compliance & Risk - ISO27001/02 - GRC Archer - Security incident management -… Show more A 24 months program with rotation in four different departments in KMD: Account Security Management (3 months) - Customer Security Reportings Solution Architecture (3 months) - AD Management - Server Monitor Reporting Service Design (3 months) - Service Integration and Management(SIAM) Security Compliance (15 months) - Security Policies - Security Governance, Compliance & Risk - ISO27001/02 - GRC Archer - Security incident management - Process optimization - Security Awareness - Risk Assessments - Business Impact Analysis

IT Sevice Desk Agent

• Dec 2015 - Jun 2018

Internal IT-support for all Nordea employees. Managed to deliver great support experience remotely and completed numerous incidents. Keywords: Incidents handling, troubleshooting, customer experience, customer service, team work, problem solver, citrix environment, remote support, Active Directory (AD), software installations, communication, structure. Internal IT-support for all Nordea employees. Managed to deliver great support experience remotely and completed numerous incidents. Keywords: Incidents handling, troubleshooting, customer experience, customer service, team work, problem solver, citrix environment, remote support, Active Directory (AD), software installations, communication, structure.

Sales Assistant

• May 2013 - Jul 2014

Sales Assistant

• Nov 2009 - May 2010

As a Sales Assistant, I learned a lot about the basics about: - Great Customer Service - Customer Needs/Satisfaction - Professional Team Work - Sales During my time in H&M I learned what Customer Service is and how to provide it by always keeping the customer in focus, make them feel welcome in our H&M store - Furthermore to understand the Customers Needs when it came to clothing advise. The H&M store I worked for is the main H&M store in Denmark, which hosted H&M… Show more As a Sales Assistant, I learned a lot about the basics about: - Great Customer Service - Customer Needs/Satisfaction - Professional Team Work - Sales During my time in H&M I learned what Customer Service is and how to provide it by always keeping the customer in focus, make them feel welcome in our H&M store - Furthermore to understand the Customers Needs when it came to clothing advise. The H&M store I worked for is the main H&M store in Denmark, which hosted H&M collaboration events which I attended/worked for as well. Working in this main store was a great experience for me what professional teamwork is! I learned that in the industry of Retail, Customer Service, Needs and Teamwork is the key to sales. Show less As a Sales Assistant, I learned a lot about the basics about: - Great Customer Service - Customer Needs/Satisfaction - Professional Team Work - Sales During my time in H&M I learned what Customer Service is and how to provide it by always keeping the customer in focus, make them feel welcome in our H&M store - Furthermore to understand the Customers Needs when it came to clothing advise. The H&M store I worked for is the main H&M store in Denmark, which hosted H&M… Show more As a Sales Assistant, I learned a lot about the basics about: - Great Customer Service - Customer Needs/Satisfaction - Professional Team Work - Sales During my time in H&M I learned what Customer Service is and how to provide it by always keeping the customer in focus, make them feel welcome in our H&M store - Furthermore to understand the Customers Needs when it came to clothing advise. The H&M store I worked for is the main H&M store in Denmark, which hosted H&M collaboration events which I attended/worked for as well. Working in this main store was a great experience for me what professional teamwork is! I learned that in the industry of Retail, Customer Service, Needs and Teamwork is the key to sales. Show less