Service Consultant

• Mar 2023 - Present

ConnectWise Virtual Community Manager

• Jan 2021 - Mar 2023

Connectwise Sell Administrator

• Dec 2017 - Jan 2021

Sales Operations Manager

• Sep 2019 - Dec 2020

Executive Assistant

• Nov 2018 - Sep 2019

Sales Operations Manager

• Feb 2018 - Nov 2018

Inside Sales Representative

• Dec 2017 - Feb 2018

Client Services Representative

• Jan 2014 - Dec 2017

Client Services Representative  Developed and implemented a new client survey response system that increased our feedback from .02% on all issues to 10%  Handled all customer service issues from over 40 different supported companies and escalated any issues appropriately  Outstanding suite of communication skills, including verbal, written and listening  Daily interactions with CFO and CEO on Client Service issues and updates  Developed, implemented, and maintained Client Business Review Process  Located resources for problem resolutions and design best-option solutions  Developed an Internal Customer Service Training Program for 15+ employees  Strong computer skills with the ability to effectively communicate through email  Proven expert ability to stay organized with minimal management involvement, review company meetings and updates, assisted in defining company processes  Demonstrated positive interactions with all colleagues Inside Sales Duties  Elevated to Subject Matter Expert on our Proposal and Quoting System, winning and processing $1.5 million in hardware quotes and $293K in agreement revenue during my tenure  Answered daily requests for assistance from a team of 16 regarding product tracking, vendor knowledge and key business software knowledge  Developed and Maintained Proposal templates and order forms using Quote and Proposal Automation Software  Maintained inventory stock levels and assisted technicians with order picking  Developed keen consultative approach to discovering business IT needs  Developed and maintained a highly reputable relationship with business owners and national vendors  Converted sales inquiries into warm leads for Sales Team CEO Assistant Duties  Planned, coordinated and ensured CEO’s schedule was followed and respected  Provided communication bridge between CEO and Team  Completed critical aspects of deliverables with a hands-on approach, including drafting and proofing written communication

Marketing Manager

• Jul 2010 - Jan 2014

Advertising budget planning Execute advertising campaigns to generate leads Build advertising campaigns with the use of Publisher, Photoshop and Paint Shop Pro Administer daily updates on our CMS website, including blog posts Design and implement bi-monthly newsletter through MailChimp Utilize social media to engage users to create brand loyalty but also to update about current projects Write and execute work/repair orders Track results Handle customer issues Answer a multi-line phone systems

Board Member, The Oakland Center for the Arts

• 2011 - 2012

Shift Supervisor

• Oct 2009 - Jul 2010

Create a total experience that makes the day better for guests and Team Members Ensure the delivery of friendly service, quality products and a clean, safe environment Manage your team to deliver all aspects of operational excellence Perform all roles and duties of a Team Member Model and uphold Caribou Coffee's policies, practices and standards Create a total experience that makes the day better for guests and Team Members Ensure the delivery of friendly service, quality products and a clean, safe environment Manage your team to deliver all aspects of operational excellence Perform all roles and duties of a Team Member Model and uphold Caribou Coffee's policies, practices and standards

Service Manager

• Nov 2007 - Oct 2009

Ensure each crew member understands Chipotle philosophies and can communicate them Responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served Maintain clean, functioning, organized line Office duties such as scheduling, cash handling and back of house issues Assist in developing crew members communication skills who have English as their second language Develop, supervise and train 20+ employees including reviews and terminations Assist in building sales by grass roots marketing within community

Client Service Associate II / Team Lead

• Oct 2003 - Mar 2007

Promoted 3 times within tenure at Sky Bank Trained, supervised, mentored and disciplined 4+ employees Responsible for hiring and firing of employees Understood the Banking Center Program Audit and upheld retail offices to those standards Provide client service needs with current product and rate information Met weekly referral and sales goals Trained on ATM and Vault for servicing and balancing Promoted 3 times within tenure at Sky Bank Trained, supervised, mentored and disciplined 4+ employees Responsible for hiring and firing of employees Understood the Banking Center Program Audit and upheld retail offices to those standards Provide client service needs with current product and rate information Met weekly referral and sales goals Trained on ATM and Vault for servicing and balancing

Intern / Merchandise

• Aug 2002 - Jan 2003

Demonstrating and selling merchandise in indoor and outdoor areas Cash handling and inventory management Approaching Guests and engaging them in conversation, ensuring a “Disney Magical” experience Working independently or as part of a large team Received 30 Guest Fanatic Cards, awarded by management for outstanding Guest Service Demonstrating and selling merchandise in indoor and outdoor areas Cash handling and inventory management Approaching Guests and engaging them in conversation, ensuring a “Disney Magical” experience Working independently or as part of a large team Received 30 Guest Fanatic Cards, awarded by management for outstanding Guest Service