Branch Manager cum Pharmacist

• Aug 2023 - Present

Pharmacist

• May 2023 - Jul 2023

Pharmacist

• Feb 2023 - Apr 2023

Operations Advisor cum Head of Retail Sales

• Jul 2022 - Feb 2023

Assist in the start up of Apotek Wellings in Jakarta, Indonesia. Focusing on: - Opening of 15 outlets from May’22 - Dec’22. - Assisted in the data integration between Xilnex POS, Accurate financial software and Caring Pharmacy SAP software system. - Assisted in the product training of Blue Ocean products. - To review, advise and develop on Training schedule for Pharmacists (APA, APING), Pharmacy Assistants (TTK) and Sales Assistants - In charging of New Joiners (Apotekers, TTK & SA) Training for 2nd - 6th batch of new joiners. - To develop on daily & month sales reporting system with IT, Finance and Business Development Team. - To develop incentive scheme and sales target projection system for the retails outlets, in order to hit the monthly and annual targets from the higher management team. - To guide the team on delivery services through various platform, preliminary at Whatsapp, Halodoc, Good Doctor and SehatQ. - Guided the team to set up at Marketplace (Shopee & Tokopedia) Show less

Area Manager

• Jan 2021 - Jul 2022

- Overseeing 12 outlets, in which 10 are pharmacist‐stationed outlets, 1 medical supplies & rehabs outlet and 1 lifestyle outlet. - Achieved an annual revenue of RM 100 millions during 2021, despite businesses being greatly affected by Covid‐19 and MCO declaration throughout Malaysia. - Member of internal Buying Committee, responsible for selecting the most trendy and appropriate products to list into our group based on product analysis, customer demand & sales projection. - Member of internal Pricing Committee, responsible for standardising the product selling price & to ensure the product prices maintain the competitivity according to the market value. - Member of Hiring Committee, responsible for the recruitment of retails staff and Pre‐Registered Pharmacist (PRP) candidates. - Assisted in the preparation of Outlet Audit Form. - Assisted in the preparation of numerous guidelines and SOP, mainly pertaining to Operations & HR. Show less

Branch Manager

• May 2020 - Mar 2021

Wellings No. 5 - The very first lifestyle concept based pharmacy in Malaysia established on Nov 2019 in Macalister Road, Penang. It presents a close to home ambience to all customers, soothing their minds and souls, providing the cure to the root cause of most diseases & illnesses - Stress. Working nature: Operations - Provides professional medical consultation, healthcare advice, excellent service and maintain good relationships with customers. - Promotes health and beauty products according to customers' needs. - Provides training and knowledge sharing to all staffs, especially to those without pharmaceutical background. Management - Provides guidance and teaching to the sales team, leading the outlet staff as a team to achieve sales targets. - Monitor on short expiry items to minimise wastage. - Provides guidance on monthly clearance mechanisms to the sales team. - Always keep up to date on the market trend in terms of medications, product knowledge and the letest pharmacological findings. - Review and implement changes to Standard Operation Procedures (SOP) based on retail operation requirements. - Responsible for managing staff schedules and manpower allocation. - Proactively report on competitors' activities and recommend appropriate actions to counter competition to HR. - Assists in all other duties or projects as directed by the management team from time to time. - Attends monthly Branch Managers' Meeting to monitor and review progression and investment in line with agreed objectives. Show less

Branch Manager

• Jul 2019 - May 2020

Wellings Rock - A branch established by Wellings Pharmacy on May 2019, 10 years apart after the establishment of the second pharmaceutical branch in 2009. Working nature: Operation - Provide professional medical consultation, healthcare advice, excellent service and maintain good relationships with customers. - Promotes health and beauty products according to customers' needs. Management - Provide guidance and teaching to the sales team, lead the outlet staff as a team to achieve sales targets. - Monitor on short expiry items to minimise wastage. - Provide guidance on monthly clearance mechanisms to the sales team. - Always keep up to date on the market trend in terms of medications, product knowledge and the letest pharmacological findings. - Review and implement changes to Standard Operation Procedures (SOP) based on retail operation requirements. - Responsible for managing staff schedules and handling manpower. - Proactively report on competitors' activities and recommend appropriate actions to counter competition. - Assist in all other duties or projects as directed by the management team from time to time. - Attend monthly Branch Managers' Meeting to monitor and review progression and investment in line with agreed objectives. Show less

Retail Pharmacist

• Apr 2019 - Jun 2019

Clinical Pharmacist

• Jan 2019 - Apr 2019

- Appointed as clinical pharmacist of the general (male) medical ward. - Elected as the team leader of Quality Use of Medication (QUMC) team. - Appointed as preceptor for the Pre-registered Pharmacists (PRP) attached to the medical ward. - Appointed as one of the pharmacy department representatives for HoSHAS Journal Club in clinical papers review, ensuring the practices in the hospital align with the most updated research data. - Appointed as the Clinical Pharmacist representative for Geriatric Medication Therapeutic Adherance Clinic (G-MTAC). G-MTAC is the very first geriatric MTAC in the whole Malaysian public health system. Thus, indirectly involved in the Guideline preparation. - Appointed as one of the pharmacists for patient group counselling, to educate them on the risk and management of Non-Communicable Diseases (NCDs) and as a session for patients to share on their life experience. Show less

Registered Pharmacist

• Apr 2018 - Dec 2018

- Worked with Pharmaceutical Health Information System (PHIS) dispensing system that integrates with all governmental healthcare facilities in Malaysia. - In charge of Sistem Pendispensam Ubat Bersepadu (SPUB) which requires ordering and sending of medications via postal from other governmental healthcare facilities to maintain effective medicinal inventory control. - Adverse Drug Reaction (ADR) and medication error reporting. - Worked as preceptor for students completing introductory and advanced pharmacy practicum. Show less

Fully Registered Pharmacist

• Jan 2018 - Mar 2018

Provisionally Registered Pharmacist

• Dec 2016 - Dec 2017

- Undergone a 52 weeks training in 9 main pharmacy sub-departments of Hospital Pulau Pinang(HPP), the main healthcare referral centre for the northern region of Western Malaysia.- Attached at Nephrology and Neurology wards for 3 weeks each respectively.- Carried out prospective research study on the efficacy and safety of parenteral nutrition inprematured neonates at Neonatal Intensive Care Unit (NICU) and Neonatal Intensive Ward(NNW) in Year 2017.- Reviewed Total Parenteral Nutrition (TPN) orders and prepared standardized and individualizedbags according to patients' needs.- Ran blood tests for Therapeutic Drug Monitoring (TDM) and recommended dosage adjustmentbased on the results to physicians.- Reconstituted cytotoxic drugs based on orders by physicians.- Compounded and repackaged medications, including unit-doses, topical medications and sterileproducts.- Prepared medications such as emulsions, liquids, powders and ointments.- Educated patients on proper medication use.- Monitored and counseled chronic disease patients to maximize treatment efficacy.- Ensured the safe and secure storage of all medicines and hospital supplies.- Responded to queries regarding dosages, indications and drug availability.- Stayed up to date on pharmacy regulations, treatments, and developments in research and design.- Investigated and reported issues relating to patient care or conditions that might hinder patientwell-being.- Partnered with physicians and other members of healthcare team to optimize patient care througheffective use of medications.- Achieved high staff morale and retention through effective communication, prompt problemresolution, proactive supervisory practices and facilitating a proactive work environment.- Maintained good communication between department heads, medical staff and governing boardsby attending board meetings and synchronizing interdepartmental functions. Show less

Pharmacy Assistant

• Jan 2016 - Dec 2016

Office Assistant

• Oct 2011 - Oct 2015

Worked as office assistant during semester breaks at AUG, an education counselling service that aids students in enrolling into the institutions that best fit their requirements. Worked as office assistant during semester breaks at AUG, an education counselling service that aids students in enrolling into the institutions that best fit their requirements.

Student Intern

• Apr 2015 - Jun 2015

Clinical attachment (General and Cardiology departments) in one of the oldest and prestigious governmental hospital in Malaysia. Clinical attachment (General and Cardiology departments) in one of the oldest and prestigious governmental hospital in Malaysia.

Student Intern

• Jan 2015 - Mar 2015

Attachment at governmental community klinik which is the biggest and best HIV training community clinic in Malaysia. Attachment at governmental community klinik which is the biggest and best HIV training community clinic in Malaysia.

Student Intern

• Aug 2014 - Nov 2014