Experience

Landmarks Berhad c/o Treasure Bay Bintan

• Hospitality
• 1 - 100 Employee

• General Manager

  • Mar 2017 - Present

  - Built strong rapport with hotel operators (Marriott International – Tribute Portfolio, and The Hip & Happening Group) as Owner’s Representative through proactive communication, to promote ideas for a more cohesive collaboration and profitability for all parties. - Executed business plans to stay current with industry trends after COVID-19 and explored new opportunities (customized water/land/night activities with rooms & breakfast). Reduced operational costs by 30% by streamlining work processes and sharing resources between entities. - Successfully reformed and increased hotels daily average rate and activities conversion rates by 20% and achieving profitability for TBB group of companies - Strengthened market positioning in Bintan (listed services with Klook Singapore, The Smart Local, and hosted Singapore Tourism Board after borders reopening). - Led and tailored revenue generating strategies for Attractions and hotels, achieving over SGD 1million per month for properties. Both hotels achieved top 2 positioning for rooms occupancy (73% and 64%) amongst resort operators. - Designed and Developed Commercial Property Tenancy Guide to work with 3rd party vendors to provide value added services (Chinese restaurants, Spa & Massage Services, and local tour services) within Treasure Bay Bintan. Led to a 40% revenue increment by converting empty spaces and filling up service gaps. Show less



Pure Group (Singapore)

• Singapore
• Wellness and Fitness Services
• 1 - 100 Employee

• Membership & Customer Service Manager

  • Jul 2013 - Nov 2016

  - Increased membership count by 30% after resuming role in developing boarding engagement and renewal programs. - Reduced termination rate of 7% after adapting to new technology in understanding reasons for complaints and leaving. Convinced management to strategically adopt efficient methodologies to streamline manpower processes. - Participated in assessing the practicability of relocating a non-productive club (Knightsbridge) to Ngee Ann city with a 15% reduction in cost, and threefold club size. Show less



Resorts World Sentosa

• Hospitality
• 700 & Above Employee

• Senior Business Development Manager

  • Dec 2009 - Aug 2012

  - Built positive rapport with clients around the world through proactive and truthful communication, keeping them well informed of Casino initiatives and enhanced loyalty benefits to maintain profitability (Casino), and relationship (with individual clients) - Developed clientele of high-net-worth clients (more than 40 individual) to achieve more than KPI of SGD 15 million worth of rolling on a monthly basis over 2 years - Networking and established positive rapport and relationship with clients to link up professional services (banking, business consultations, hotel & tourism industry) with Resorts World Sentosa for expanded business opportunities - Implemented and grew Crockfords’ membership by 20% conversion rate yearly Show less



Singapore Airlines

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Jan 2008 - Oct 2009

  - Awarded Best Trainee award of training batch and was trained to serve both Economy and Business class - Organizing & delivering services to passenger in a timely manner, and providing passengers alternatives when choices are limited - Resolving any conflicts between passengers or between passengers and crew - Awarded Best Trainee award of training batch and was trained to serve both Economy and Business class - Organizing & delivering services to passenger in a timely manner, and providing passengers alternatives when choices are limited - Resolving any conflicts between passengers or between passengers and crew