Jackson Jolly
Desktop Support Officer at Royal Australian Mint- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Raymond Synold
I have worked with Jackson as his direct manager for 11 months. In this time I have witnessed him grow into an excellent Service Desk Analyst demonstrating a strong customer focus. In his role as a Service Desk Analyst Jackson was required to support a single Client for troubleshooting, password resets, software installs, account access and changes, escalations and user experience. The Hobart office is a Centre of Excellence and Jackson lived up to this ideal in his performance of these duties. In my time managing him, Jackson has shown great initiative and innovation, developing scripted solutions to reduce ticket logging overheads and provide quality-of-life improvements. He was the recipient of our Customer Compliment of the Year for the excellent feedback he had received from the client on his customer service skills. He has also spent considerable time training and mentoring students on-site as part of our TasTAFE partnership program and is a professional and very pleasant employee. Jackson is very intelligent, funny, professional, possessed of a great work ethic and will be sincerely missed in our workplace. He will be an excellent asset to wherever he ends up.
Raymond Synold
I have worked with Jackson as his direct manager for 11 months. In this time I have witnessed him grow into an excellent Service Desk Analyst demonstrating a strong customer focus. In his role as a Service Desk Analyst Jackson was required to support a single Client for troubleshooting, password resets, software installs, account access and changes, escalations and user experience. The Hobart office is a Centre of Excellence and Jackson lived up to this ideal in his performance of these duties. In my time managing him, Jackson has shown great initiative and innovation, developing scripted solutions to reduce ticket logging overheads and provide quality-of-life improvements. He was the recipient of our Customer Compliment of the Year for the excellent feedback he had received from the client on his customer service skills. He has also spent considerable time training and mentoring students on-site as part of our TasTAFE partnership program and is a professional and very pleasant employee. Jackson is very intelligent, funny, professional, possessed of a great work ethic and will be sincerely missed in our workplace. He will be an excellent asset to wherever he ends up.
Raymond Synold
I have worked with Jackson as his direct manager for 11 months. In this time I have witnessed him grow into an excellent Service Desk Analyst demonstrating a strong customer focus. In his role as a Service Desk Analyst Jackson was required to support a single Client for troubleshooting, password resets, software installs, account access and changes, escalations and user experience. The Hobart office is a Centre of Excellence and Jackson lived up to this ideal in his performance of these duties. In my time managing him, Jackson has shown great initiative and innovation, developing scripted solutions to reduce ticket logging overheads and provide quality-of-life improvements. He was the recipient of our Customer Compliment of the Year for the excellent feedback he had received from the client on his customer service skills. He has also spent considerable time training and mentoring students on-site as part of our TasTAFE partnership program and is a professional and very pleasant employee. Jackson is very intelligent, funny, professional, possessed of a great work ethic and will be sincerely missed in our workplace. He will be an excellent asset to wherever he ends up.
Raymond Synold
I have worked with Jackson as his direct manager for 11 months. In this time I have witnessed him grow into an excellent Service Desk Analyst demonstrating a strong customer focus. In his role as a Service Desk Analyst Jackson was required to support a single Client for troubleshooting, password resets, software installs, account access and changes, escalations and user experience. The Hobart office is a Centre of Excellence and Jackson lived up to this ideal in his performance of these duties. In my time managing him, Jackson has shown great initiative and innovation, developing scripted solutions to reduce ticket logging overheads and provide quality-of-life improvements. He was the recipient of our Customer Compliment of the Year for the excellent feedback he had received from the client on his customer service skills. He has also spent considerable time training and mentoring students on-site as part of our TasTAFE partnership program and is a professional and very pleasant employee. Jackson is very intelligent, funny, professional, possessed of a great work ethic and will be sincerely missed in our workplace. He will be an excellent asset to wherever he ends up.
Experience
-
Royal Australian Mint
-
Australia
-
Government Administration
-
1 - 100 Employee
-
Desktop Support Officer
-
Feb 2020 - Present
-
-
IT Helpdesk Technician
-
Jun 2017 - Feb 2020
-
-
-
Fairstar Computers
-
Australia
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Workshop Technician
-
Mar 2017 - Jun 2017
- Providing onsite and phone support to customers in the greater region of Canberra - Upgrading hardware in PCs and laptops - Performing software and hardware troubleshooting - Installing and upgrading software for businesses and home users - Removal of viruses - Making sales and providing advice to customers - Providing onsite and phone support to customers in the greater region of Canberra - Upgrading hardware in PCs and laptops - Performing software and hardware troubleshooting - Installing and upgrading software for businesses and home users - Removal of viruses - Making sales and providing advice to customers
-
-
-
DXC Connect
-
Australia
-
Information Technology & Services
-
100 - 200 Employee
-
Service Desk Analyst
-
Mar 2016 - Mar 2017
Service Desk position at UXC. - Performing Level 1/2 Support remotely via phone and email. - Managing incidents and requests in a multi-vendor environment through escalations. - Updating existing tickets to ensure timely resolutions - Overflow calls for a second client. - Training new starters. - Mentoring TAFE students who were working on the Password Reset Service Desk. - Creating scripts to assist in logging bulk tickets (10-100+). - Creating and updating knowledge articles. Show less
-
-
Education
-
2015 - 2016
TasTAFE
Certificate IV, Information Technology -
2013 - 2015
University of Tasmania
Bachelor of Science (B.S.), Computer Programming/Programmer, General
Community
