Jackson Heiting
System Specialist at Appleton Area School District- Claim this Profile
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Bio
LinkedIn User
Jackson is by and far one the best technical resources I have ever had the pleasure of working with. As Jackson’s supervisor, I was given the gift of having an ambitious, dependable, and eager to succeed colleague. There was never a day where I didn’t recognize how much value Jackson offered to not only our team, but to our organization as a whole. Constantly receiving positive feedback and being able to delegate significantly more challenging work allowed our organization to thrive in a downturned environment (COVID-19). While Jackson and I have moved on from this experience, I can wholeheartedly recommend his ability to perform in any technical role he may be working towards.
LinkedIn User
Jackson is by and far one the best technical resources I have ever had the pleasure of working with. As Jackson’s supervisor, I was given the gift of having an ambitious, dependable, and eager to succeed colleague. There was never a day where I didn’t recognize how much value Jackson offered to not only our team, but to our organization as a whole. Constantly receiving positive feedback and being able to delegate significantly more challenging work allowed our organization to thrive in a downturned environment (COVID-19). While Jackson and I have moved on from this experience, I can wholeheartedly recommend his ability to perform in any technical role he may be working towards.
LinkedIn User
Jackson is by and far one the best technical resources I have ever had the pleasure of working with. As Jackson’s supervisor, I was given the gift of having an ambitious, dependable, and eager to succeed colleague. There was never a day where I didn’t recognize how much value Jackson offered to not only our team, but to our organization as a whole. Constantly receiving positive feedback and being able to delegate significantly more challenging work allowed our organization to thrive in a downturned environment (COVID-19). While Jackson and I have moved on from this experience, I can wholeheartedly recommend his ability to perform in any technical role he may be working towards.
LinkedIn User
Jackson is by and far one the best technical resources I have ever had the pleasure of working with. As Jackson’s supervisor, I was given the gift of having an ambitious, dependable, and eager to succeed colleague. There was never a day where I didn’t recognize how much value Jackson offered to not only our team, but to our organization as a whole. Constantly receiving positive feedback and being able to delegate significantly more challenging work allowed our organization to thrive in a downturned environment (COVID-19). While Jackson and I have moved on from this experience, I can wholeheartedly recommend his ability to perform in any technical role he may be working towards.
Experience
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Appleton Area School District
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United States
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Primary and Secondary Education
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400 - 500 Employee
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System Specialist
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Feb 2023 - Present
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Support Technician
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Jan 2022 - Feb 2023
• Works directly with staff and students to analyze issues, repair, and replace technology as needed.• Accountable for troubleshooting and resolving hardware issues, upgrades, laptops, desktops, IOS and mac devices.• Troubleshoot solutions for any software related issues including, 0365, email, and other applications.• Lead interns with projects including updating hardware, inventory, and miscellaneous projects throughout the district.• Assists at School Board and other administrative meetings with technology and livestreaming needs. Show less
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Focus Solutions | Healthcare Technology Consultants
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk/Project Technician
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Jun 2021 - Jan 2022
• Provided support to end users in person, over the phone / email, and remotely utilizing ticketing software. • Accountable for troubleshooting and resolving hardware issues, upgrades, laptops, desktops, mobile devices, and printers. • Troubleshoot solutions for any software related issues including Microsoft Word, 0365, email, application issues. • Responsible for imaging and deploying out new devices, account access, creation/deletion, permissions, and security through Active Directory and Group Policies. Show less
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University of Wisconsin-Whitewater
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United States
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Higher Education
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700 & Above Employee
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Technical Analyst
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May 2020 - May 2021
•facilitated communication between IT and end users as the main point of contact for 14 buildings on campus, housing over 5,000 students and staff.• Achieved a 90% resolution rate between Tier 1 and Tier II support prior to ticket escalation.• Curated an advanced knowledge base that reduced resolution time by 30%, or just under 3 minutes.
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First Year Experience Student Crew
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Sep 2018 - May 2020
•Worked with new students and their families to assist with a student’s first year on campus •Answered phone calls and emails and answering questions and escalating them to the appropriate staff members when applicable
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Flag Football Official
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Sep 2017 - Oct 2019
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Camp and Project Specialist
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Jun 2019 - Aug 2019
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Education
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2017 - 2021
University of Wisconsin-Whitewater
Bachelors of Science, Computer Science
Community
