Experience

Topcon Corporation

• Japan
• Medical Device
• 1 - 100 Employee

• Business Development Manager

  • Sep 2012 - Present

  Managed North America service organization for the new correlative optical light and scanning electron Microscope. Responsibilities include project management, coordination, decisive planning, managing relationship and negotiations, leadership, and innovative development of opportunities. Develop proposal for non-warranty repairs and warranty performance upgrades.• Assured technical expertise of field force and efficient/cost effective support through regular performance monitoring and training of distributors.• Developed a self maintenance video on a key module of system. First of kind in the industry.• Researched and adapted applications use on a compact SEM. • Collaborate with engineering team to improve product’s usability and reliability. Show less

• Service / Product Manager

  • Jan 2011 - Aug 2012



NGR Inc.

• Japan
• Semiconductor Manufacturing
• 1 - 100 Employee

• Technical Support / Product Manager

  • Jan 2006 - Oct 2010

  Hired as a consultant to build the service organization and support a new customer for a semiconductor manufacturing equipment startup that delivered the world's first 2D chip-to-database CD-SEM inspection system. Defined roles and responsibilities for technical support, pre-sales support, and operations teams, trained new service managers, and expanded staffing from a two-person core group to an 11-person team. Analyzed system performance data and presented to engineering and senior management. - Reduced installation time and cost, saving $60,000 on the third installation and reducing installation time by 25%. - Developed and implemented QA / NPI process to ensure product meets stringent customer specifications. Reduced system delivery time by 20 - Collaborated with partner companies to implement lean processes using improvement methodologies to reduce waste and improve the quality of perfect first deliveries. - Developed and implemented knowledge management processes and databases that streamline information sharing and help foster new ideas throughout the organization. Show less



Applied Materials

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Global Product Support Engineer IV

  • Aug 2002 - Sep 2005

  Directed seven-member team to support multiple evaluation sites in North America and East Asia for business unit’s first SEM defect inspection system. Compiled, analyzed, reported, and tracked system performance, and communicated results to marketing and engineering groups. Actively participated in engineering discussions to develop solutions for meeting product goals. • Achieved 100% system acceptance rate at all evaluation sites. • Reviewed technical bulletins, best practices, engineering change orders, technical modifications, and related materials released to field organization for completeness and quality, and revised technical and operational manuals to improve clarity for end users. Show less