Service Desk Analyst - Team Lead

• Feb 2023 - Present

Police Constable

• Feb 2021 - Mar 2023

Within the West Australian Police Agency, I have gained a large number of valuable skills, too many to name all of them in a single document. I have been trained and utilized these skills regularly in High Risk, High Stress Situations. Some of these skillsets include Problem solving, Effective Communications, Situation De-Escalation, Quick thinking and adaptability. I believe that during my time in Policing, I have greatly improved my communication and problem-solving skills, as well as being able to find a resolution for people, even if they believe there is none. As Police Officers we are held to a higher standard both on and off duty in terms of professionalism, integrity, honesty, caring and teamwork, I believe these are all qualities that would benefit any business or potential employer. Show less

Technical Services Specialist

• Feb 2020 - Feb 2021

In my previous role I work in a large-scale MSP providing level 2/3 support to business clients over the phone, email and face to face consulting, whether this is onsite or at the office as well as being an escalation point for the Level 1 technicians, as well as working on projects with the project team. The skills that this role involves includes, Office 365, SharePoint, Microsoft Teams administration, 3CX phone systems, Cisco Meraki, IT Glue, Datto Networking and Agent, Windows Server, Microsoft Exchange, Active Directory, Sophos Central Security and many other skills. Show less

Service Desk Technician

• Feb 2019 - Feb 2020

In this role I worked in a large-scale MSP offering and providing level one and two support to business clients via the phone, email & face to face consulting. This role involves skills with Office 365, Exchange, Licensing, Documentation, Active Directory, ConnectWise, IT Glue, Remote Systems, Backup Monitoring, troubleshooting of hardware, software and networks related issues. In this role I worked in a large-scale MSP offering and providing level one and two support to business clients via the phone, email & face to face consulting. This role involves skills with Office 365, Exchange, Licensing, Documentation, Active Directory, ConnectWise, IT Glue, Remote Systems, Backup Monitoring, troubleshooting of hardware, software and networks related issues.

Trades Assistant

• Sep 2018 - Jan 2019

I was a general hand around the workshop which involved sheet metal and air conditioning repair and maintenance also operating a CNC plasma cutter and assisted with jobs as I was needed. I was a general hand around the workshop which involved sheet metal and air conditioning repair and maintenance also operating a CNC plasma cutter and assisted with jobs as I was needed.

Customer Service Representative

• Nov 2016 - Sep 2018

I was involved in all facets of the outlet that led to managing the drive through and the front counter and other positions as required, this role also involved cash handling. I was involved in all facets of the outlet that led to managing the drive through and the front counter and other positions as required, this role also involved cash handling.