Staff UX Content Designer (Product & Brand)

• Aug 2022 - Present

At M1, we build automated investing and banking tools. ​They all work together, and you decide how. With M1, you can borrow and save at rates only rich people used to get.​ We manage more than $7 billion. In this role, I: •Create data-driven solutions to lessen friction and confusion for customers •Collaborate daily with leadership, design, engineering, compliance, and marketing •Serve as a design team lead, providing weekly guidance on all in-flight work •Write relatable, actionable, end-to-end copy across product and marketing (microcopy, education, video scripts) •Edit the copy of nine writers and designers •Provide scalable approaches to content (product naming, copy review, information architecture) •Map flows and wire out possible solutions •Define, maintain, and teach brand voice/tone •Conduct quantitative and qualitative user research to inform larger business priorities and minimize risk •Align external communications with internal product realitiesM1 is an open and inclusive stable of brainiacs working to save you time and help you build wealth on your terms. Everyone's an owner (shares for all). Head to our careers page or hit me up to learn more. Show less

Senior UX Content Designer (Product & Brand)

• Jan 2022 - Aug 2022

As Sr. UX Content Designer, I focused on: •Analyzing and amending our products and practices to lessen friction for customers •Defining, maintaining, and teaching brand voice/tone •Honing our communications strategy and content (email, push, in-app) •Conducting user research to stay on top of who our customers are and what they need •Writing and editing across the platform •UX design (flows, wires)

Cardiovascular ICU Nurse, COVID ICU Nurse

• Mar 2020 - Feb 2022

Medical Writing Editor

• Jun 2018 - Feb 2022

Senior Content Strategist, Lead UX Writer (Multiple Products)

• Mar 2014 - May 2018

I played many roles in the service of retirement and fiduciary services products, including: • Led and contributed to the six-member UX/UI team reimagining a retirement management product available to 25 million customers. • Led and contributed to a multinational, four-member UX/UI team creating a fiduciary services product for advisers. • Translated content vision and product choices to the C-suite. • Collaborated daily across disciplines and with internal/external stakeholders to ensure relevant work was delivered on time. • Conducted qualitative and quantitative user research, visualizing results to advocate for customer-centered change. • Wrote and validated end-to-end language across multiple products simultaneously. Drafted voice tenets, guidelines, landing pages, navigation, questionnaires, blurbs, buttons, error messages, disclaimers, call-center tutorials, etc. • Worked with front- and back-end developers to understand and raise awareness of how legacy systems might curtail product potential. • Generated journey maps, requirements, wireframes and prototypes. • Introduced dynamic, holistic data visualizations and slashed the time needed to refresh them by suggesting hidden and layered engine calls. • Parachuted in on company initiatives struggling to find true north. I’d interview teams, distill goals, roadblocks and next steps. • Taught product managers and UX/UI designers how to brainstorm content ideas and write effective on-brand copy. This, in concert with hosting a weekly drop-in content clinic, helped elevate skills at the source. Morningstar deserves the reputation it's created as a top place to work in the U.S. If you have any questions about the company or open positions, feel free to reach out. Show less

National Content Editor (Health & Finance), Art Director, Graphic Reporter/Producer

• Oct 2007 - Dec 2013

I managed reporters covering health and finance. I assigned, edited, and visualized their work for local and national publication. • Expanded content reach through daily collaboration with news editors nationwide, syndication, and SEO. • Researched and designed graphics and section centerpieces. I managed reporters covering health and finance. I assigned, edited, and visualized their work for local and national publication. • Expanded content reach through daily collaboration with news editors nationwide, syndication, and SEO. • Researched and designed graphics and section centerpieces.

Graphics Editor

• Jun 2006 - Oct 2007

At the largest regional business newspaper in the country, I coordinated, advised and edited the work of a five-member team, represented the staff and its goals at meetings, and solicited and reinforced the value of staff input and collaboration. At the largest regional business newspaper in the country, I coordinated, advised and edited the work of a five-member team, represented the staff and its goals at meetings, and solicited and reinforced the value of staff input and collaboration.

Editor, Graphics, Art Director, Designer, Researcher

• Jan 2000 - Jun 2006

I assigned, edited, managed 10 reporters and columnists covering critical beats, including Boeing, Microsoft and venture capital. I helped the team plan and develop story ideas while compiling the global business report from staff and wire reports each day. I art directed and designed news and features sections while researching and producing graphics. People counted on me to know which stories could be told in a non-traditional fashion and how to execute on deadline. I assigned, edited, managed 10 reporters and columnists covering critical beats, including Boeing, Microsoft and venture capital. I helped the team plan and develop story ideas while compiling the global business report from staff and wire reports each day. I art directed and designed news and features sections while researching and producing graphics. People counted on me to know which stories could be told in a non-traditional fashion and how to execute on deadline.

Copy Editor, Designer

• Jun 1998 - Jan 2000

I worked on the business and metro copy desks, as a designer and editor. I worked on the business and metro copy desks, as a designer and editor.