Experience

Sight Machine

• United States
• Software Development
• 1 - 100 Employee

• Technical Delivery Manager

  • Oct 2019 - Present



OTAVA®

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Deployment Project Manager

  • Apr 2019 - Oct 2019

  - Managed 30+ active cloud storage implementation projects, from kickoff to deployment, as well as an additional 5-10 smaller engagements, including change orders and contract modifications. - Successfully deployed 40+ full server and cloud projects, ranging from 1 week to 3 months in time line with MRR numbers between $15 to $40,000, including major corporate customers. - Moved into client management role for active “hot list” clients to provide specialized deployment care for the… Show more - Managed 30+ active cloud storage implementation projects, from kickoff to deployment, as well as an additional 5-10 smaller engagements, including change orders and contract modifications. - Successfully deployed 40+ full server and cloud projects, ranging from 1 week to 3 months in time line with MRR numbers between $15 to $40,000, including major corporate customers. - Moved into client management role for active “hot list” clients to provide specialized deployment care for the company’s most important customers, including multiple customers labeled “ready to defect”. Able to recover relationships with all customers, to the point that three of them are now case studies. - Helped develop PMO organization within company, including documentation, standardization of processes, metrics to measure successful deployments, and audits of existing projects. Show less - Managed 30+ active cloud storage implementation projects, from kickoff to deployment, as well as an additional 5-10 smaller engagements, including change orders and contract modifications. - Successfully deployed 40+ full server and cloud projects, ranging from 1 week to 3 months in time line with MRR numbers between $15 to $40,000, including major corporate customers. - Moved into client management role for active “hot list” clients to provide specialized deployment care for the… Show more - Managed 30+ active cloud storage implementation projects, from kickoff to deployment, as well as an additional 5-10 smaller engagements, including change orders and contract modifications. - Successfully deployed 40+ full server and cloud projects, ranging from 1 week to 3 months in time line with MRR numbers between $15 to $40,000, including major corporate customers. - Moved into client management role for active “hot list” clients to provide specialized deployment care for the company’s most important customers, including multiple customers labeled “ready to defect”. Able to recover relationships with all customers, to the point that three of them are now case studies. - Helped develop PMO organization within company, including documentation, standardization of processes, metrics to measure successful deployments, and audits of existing projects. Show less



Denver Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Denver South Varsity Men's Lacrosse Head Coach

  • Jun 2017 - Jun 2019

  Led fledgling high school lacrosse program at Denver South High School - a diverse Denver Public School, resulting in increased participation, fundraising, raised program goals, on-field achievement, off-field achievement, and overall program success. Led fledgling high school lacrosse program at Denver South High School - a diverse Denver Public School, resulting in increased participation, fundraising, raised program goals, on-field achievement, off-field achievement, and overall program success.



NetSuite

• United States
• Software Development
• 700 & Above Employee

• Project Manager

  • Nov 2018 - Mar 2019

  - Manage 20-30 full scale ERP implementation projects simultaneously, from kickoff to go-live, as well as an additional 5-10 smaller engagements, including change orders and implementations of small modules. - Successfully managed 50+ full NetSuite ERP system implementations, ranging from 3 to 12 months in time line with budgets from $20,000 to $350,000, including corporate, up-market and large mid-market customers, resulting in multiple NPS scores from 8-10. - Manage full professional… Show more - Manage 20-30 full scale ERP implementation projects simultaneously, from kickoff to go-live, as well as an additional 5-10 smaller engagements, including change orders and implementations of small modules. - Successfully managed 50+ full NetSuite ERP system implementations, ranging from 3 to 12 months in time line with budgets from $20,000 to $350,000, including corporate, up-market and large mid-market customers, resulting in multiple NPS scores from 8-10. - Manage full professional services teams for length of project, including NetSuite consultants, sales teams, account managers, NetSuite enablement team, third party integrations and vendors, and NetSuite technical services development teams. - Responsible for planning customer specific engagements, managing the business requirements development, review and signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks.

• Project Coordinator

  • Jan 2017 - Nov 2018



Magnetic

• United States
• Advertising Services
• 1 - 100 Employee

• Professional Services Engineer

  • Aug 2015 - Jan 2017

  - Managed client implementation and on-boarding of products ranging from Mail Alerts to Web Recommendations and Email Recommendations, including managing the PS-Implementations QA team, implementing client external data load processes and troubleshooting client issues. - Professional Services QA Department Manager, October 2015 - February 2016 - Coordinated directly with clients, client services teams, technical development teams, and sales teams to build custom products and complete… Show more - Managed client implementation and on-boarding of products ranging from Mail Alerts to Web Recommendations and Email Recommendations, including managing the PS-Implementations QA team, implementing client external data load processes and troubleshooting client issues. - Professional Services QA Department Manager, October 2015 - February 2016 - Coordinated directly with clients, client services teams, technical development teams, and sales teams to build custom products and complete implementations in a timely fashion, averaging 8-10 new client implementations per month, totaling an average of about $30,000 in new revenue per month. - Created thorough wiki-based Confluence documentation structure for the Implementations team from scratch, collaborated with senior management to spread the documentation structure to different departments. - Led new product initiatives, including MyMail Alert Segmentation tools and Product Trigger MyMail Alerts testing and development. Show less - Managed client implementation and on-boarding of products ranging from Mail Alerts to Web Recommendations and Email Recommendations, including managing the PS-Implementations QA team, implementing client external data load processes and troubleshooting client issues. - Professional Services QA Department Manager, October 2015 - February 2016 - Coordinated directly with clients, client services teams, technical development teams, and sales teams to build custom products and complete… Show more - Managed client implementation and on-boarding of products ranging from Mail Alerts to Web Recommendations and Email Recommendations, including managing the PS-Implementations QA team, implementing client external data load processes and troubleshooting client issues. - Professional Services QA Department Manager, October 2015 - February 2016 - Coordinated directly with clients, client services teams, technical development teams, and sales teams to build custom products and complete implementations in a timely fashion, averaging 8-10 new client implementations per month, totaling an average of about $30,000 in new revenue per month. - Created thorough wiki-based Confluence documentation structure for the Implementations team from scratch, collaborated with senior management to spread the documentation structure to different departments. - Led new product initiatives, including MyMail Alert Segmentation tools and Product Trigger MyMail Alerts testing and development. Show less



Skyline High School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Varsity Men's Lacrosse Head Coach

  • Dec 2011 - Jan 2017

  - Led all aspects of an elite varsity boy’s lacrosse program, including the development of a strategic growth plan and the management of 50+ athletes per season to two consecutive top 10 Division One finishes. - Created program stability and growth opportunity by installing a parent board, recruiting volunteers, and organizing and overseeing successful fundraising of over $15,000 per season. - Developed and managed a yearly budget of $35,000+ for the entire program. - Recruited and led… Show more - Led all aspects of an elite varsity boy’s lacrosse program, including the development of a strategic growth plan and the management of 50+ athletes per season to two consecutive top 10 Division One finishes. - Created program stability and growth opportunity by installing a parent board, recruiting volunteers, and organizing and overseeing successful fundraising of over $15,000 per season. - Developed and managed a yearly budget of $35,000+ for the entire program. - Recruited and led a coaching staff of ten coaches for minimal pay, including former NCAA coaches and players, former high school All-Americans, and community leaders. - 2015 First Team Academic All-State – highest team GPA among 117 qualifying Michigan teams. Show less - Led all aspects of an elite varsity boy’s lacrosse program, including the development of a strategic growth plan and the management of 50+ athletes per season to two consecutive top 10 Division One finishes. - Created program stability and growth opportunity by installing a parent board, recruiting volunteers, and organizing and overseeing successful fundraising of over $15,000 per season. - Developed and managed a yearly budget of $35,000+ for the entire program. - Recruited and led… Show more - Led all aspects of an elite varsity boy’s lacrosse program, including the development of a strategic growth plan and the management of 50+ athletes per season to two consecutive top 10 Division One finishes. - Created program stability and growth opportunity by installing a parent board, recruiting volunteers, and organizing and overseeing successful fundraising of over $15,000 per season. - Developed and managed a yearly budget of $35,000+ for the entire program. - Recruited and led a coaching staff of ten coaches for minimal pay, including former NCAA coaches and players, former high school All-Americans, and community leaders. - 2015 First Team Academic All-State – highest team GPA among 117 qualifying Michigan teams. Show less



ForeSee (acquired by Verint)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Production Data Engineer II

  • Jan 2015 - Aug 2015

  - Team leadership role for Production Support team, responsible for training new hires, documentation of technical processes, and assisting with hiring processes. - Technical lead on multiple Fortune 500 and US government accounts worth over $45 million. - Project and implementation management of specialized customer satisfaction measurement tools across multiple channels, including in-store experiences, post-purchase fulfillment, contact centers, feedback links, data integration… Show more - Team leadership role for Production Support team, responsible for training new hires, documentation of technical processes, and assisting with hiring processes. - Technical lead on multiple Fortune 500 and US government accounts worth over $45 million. - Project and implementation management of specialized customer satisfaction measurement tools across multiple channels, including in-store experiences, post-purchase fulfillment, contact centers, feedback links, data integration platforms, and employee satisfaction. - Development and execution of new client facing reporting, management of client data in an Oracle database, and maintenance of relationships with third party vendors. - Primary contact for external client relationship management, including initial sales calls, product launches, technical calls, tool deployments, troubleshooting, sales upsells, and more. - Responsible for all customer facing outreach projects, in-store customer satisfaction measurement tools, client database maintenance, sFTP protocols and management, and technical liaison between the client and their analyst team. - Extensive knowledge of SQL queries and database support, data integration platforms (Adobe Omniture, Core Metrics, Web Trends), client data management, external email operations, sFTP creation and deployment, EXDL processes within Oracle databases and more.

• Implementation Specialist

  • Jul 2012 - Jan 2015

  - Part of a 4 person team in charge of implementing contact centers, integrations, and post-purchase fulfillment surveys, as well as Oracle database management, internal and client-facing communications, and client data solutions. - Primary contact for external client relationship management from a technical perspective – initial sales calls, launch calls, technical calls, deployments, troubleshooting, and more. - Technical lead on multiple Fortune 500 and US government accounts worth… Show more - Part of a 4 person team in charge of implementing contact centers, integrations, and post-purchase fulfillment surveys, as well as Oracle database management, internal and client-facing communications, and client data solutions. - Primary contact for external client relationship management from a technical perspective – initial sales calls, launch calls, technical calls, deployments, troubleshooting, and more. - Technical lead on multiple Fortune 500 and US government accounts worth over $25 million. - Extensive self-taught knowledge of SQL queries and database support, data integration platforms (Adobe Omniture, Core Metrics, Web Trends), client data management, external email operations, sFTP management, EXDL processes within Oracle databases, and more. - Skills include project management, building client relationships, compiling reports and metrics using advanced SQL, and automating and innovating client data solutions as needed. - Assist in training of new team members and documentation of all technical processes.



Ann Arbor SPARK

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Marketing and Talent Coordinator

  • Jul 2011 - Jun 2012

  - Managed SPARK job portal, posting over 250 jobs per month visible to over 28,000 visitors per month. Responsible for all Google Analytics, AdWords, and metric reporting tools. - Led all aspects of CEO Podcast program – creating integrated marketing materials, scripting, recording, and live production, resulting in average weekly listeners numbering over 8,000. - Managed SPARK job portal, posting over 250 jobs per month visible to over 28,000 visitors per month. Responsible for all Google Analytics, AdWords, and metric reporting tools. - Led all aspects of CEO Podcast program – creating integrated marketing materials, scripting, recording, and live production, resulting in average weekly listeners numbering over 8,000.