Jack Lee
Partner Account Manager at Pagoda Projects- Claim this Profile
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Bio
Catherine H.
Working with Jack at Pagoda Projects has been a wonderful experience that I am grateful for. Before his promotion to Senior Partnerships Coordinator, he first joined the Admissions team, where I had the pleasure of being his manager. Jack did not require 'managing' and has always been a proactive, productive, and independent employee. While we're now in separate teams, we continue to work closely together, and his contributions have been essential to the success of my team. Jack has a calm & professional demeanour which compliments his strength in handling complex situations where multiple stakeholders are involved. He always has a positive attitude and is a creative problem-solver who has great leadership potential. I'm more than happy to recommend Jack, and I know he will achieve great things in his career!
Jonathan Theo Robles
I am delighted to write a recommendation for Jack, who was my Senior Admissions Associate for almost six months. During that time, I had the pleasure of working closely with Jack and observing his outstanding work ethic, dedication, and expertise in his role. Jack was awesome in all aspects. He was always supportive and patient in teaching me a lot of things when I was still starting in my role. He consistently demonstrated a willingness to share his knowledge and expertise, ensuring that I had all the resources and guidance I needed to succeed in my role. Moreover, Jack's leadership qualities were evident in his ability to lead by example, inspire and motivate his colleagues, and drive results. His excellent communication skills, attention to detail, and ability to manage multiple tasks and priorities made him an invaluable asset to the team. I can see a lot of potential in Jack becoming a leader. His dedication, passion, and work ethic are second to none, and I have no doubt that he will continue to excel in his career and take on more significant leadership roles in the future.
Catherine H.
Working with Jack at Pagoda Projects has been a wonderful experience that I am grateful for. Before his promotion to Senior Partnerships Coordinator, he first joined the Admissions team, where I had the pleasure of being his manager. Jack did not require 'managing' and has always been a proactive, productive, and independent employee. While we're now in separate teams, we continue to work closely together, and his contributions have been essential to the success of my team. Jack has a calm & professional demeanour which compliments his strength in handling complex situations where multiple stakeholders are involved. He always has a positive attitude and is a creative problem-solver who has great leadership potential. I'm more than happy to recommend Jack, and I know he will achieve great things in his career!
Jonathan Theo Robles
I am delighted to write a recommendation for Jack, who was my Senior Admissions Associate for almost six months. During that time, I had the pleasure of working closely with Jack and observing his outstanding work ethic, dedication, and expertise in his role. Jack was awesome in all aspects. He was always supportive and patient in teaching me a lot of things when I was still starting in my role. He consistently demonstrated a willingness to share his knowledge and expertise, ensuring that I had all the resources and guidance I needed to succeed in my role. Moreover, Jack's leadership qualities were evident in his ability to lead by example, inspire and motivate his colleagues, and drive results. His excellent communication skills, attention to detail, and ability to manage multiple tasks and priorities made him an invaluable asset to the team. I can see a lot of potential in Jack becoming a leader. His dedication, passion, and work ethic are second to none, and I have no doubt that he will continue to excel in his career and take on more significant leadership roles in the future.
Catherine H.
Working with Jack at Pagoda Projects has been a wonderful experience that I am grateful for. Before his promotion to Senior Partnerships Coordinator, he first joined the Admissions team, where I had the pleasure of being his manager. Jack did not require 'managing' and has always been a proactive, productive, and independent employee. While we're now in separate teams, we continue to work closely together, and his contributions have been essential to the success of my team. Jack has a calm & professional demeanour which compliments his strength in handling complex situations where multiple stakeholders are involved. He always has a positive attitude and is a creative problem-solver who has great leadership potential. I'm more than happy to recommend Jack, and I know he will achieve great things in his career!
Jonathan Theo Robles
I am delighted to write a recommendation for Jack, who was my Senior Admissions Associate for almost six months. During that time, I had the pleasure of working closely with Jack and observing his outstanding work ethic, dedication, and expertise in his role. Jack was awesome in all aspects. He was always supportive and patient in teaching me a lot of things when I was still starting in my role. He consistently demonstrated a willingness to share his knowledge and expertise, ensuring that I had all the resources and guidance I needed to succeed in my role. Moreover, Jack's leadership qualities were evident in his ability to lead by example, inspire and motivate his colleagues, and drive results. His excellent communication skills, attention to detail, and ability to manage multiple tasks and priorities made him an invaluable asset to the team. I can see a lot of potential in Jack becoming a leader. His dedication, passion, and work ethic are second to none, and I have no doubt that he will continue to excel in his career and take on more significant leadership roles in the future.
Catherine H.
Working with Jack at Pagoda Projects has been a wonderful experience that I am grateful for. Before his promotion to Senior Partnerships Coordinator, he first joined the Admissions team, where I had the pleasure of being his manager. Jack did not require 'managing' and has always been a proactive, productive, and independent employee. While we're now in separate teams, we continue to work closely together, and his contributions have been essential to the success of my team. Jack has a calm & professional demeanour which compliments his strength in handling complex situations where multiple stakeholders are involved. He always has a positive attitude and is a creative problem-solver who has great leadership potential. I'm more than happy to recommend Jack, and I know he will achieve great things in his career!
Jonathan Theo Robles
I am delighted to write a recommendation for Jack, who was my Senior Admissions Associate for almost six months. During that time, I had the pleasure of working closely with Jack and observing his outstanding work ethic, dedication, and expertise in his role. Jack was awesome in all aspects. He was always supportive and patient in teaching me a lot of things when I was still starting in my role. He consistently demonstrated a willingness to share his knowledge and expertise, ensuring that I had all the resources and guidance I needed to succeed in my role. Moreover, Jack's leadership qualities were evident in his ability to lead by example, inspire and motivate his colleagues, and drive results. His excellent communication skills, attention to detail, and ability to manage multiple tasks and priorities made him an invaluable asset to the team. I can see a lot of potential in Jack becoming a leader. His dedication, passion, and work ethic are second to none, and I have no doubt that he will continue to excel in his career and take on more significant leadership roles in the future.
Experience
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Pagoda Projects
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United Kingdom
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Higher Education
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1 - 100 Employee
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Partner Account Manager
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Jul 2023 - Present
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Senior Partnerships Coordinator
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Jan 2023 - Jun 2023
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Senior Admissions Associate
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May 2022 - Jan 2023
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Voyaging Herbivore
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United Kingdom
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Leisure, Travel & Tourism
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Content Creator
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Jan 2018 - Present
-Helped to develop and build a website with Wordpress -Helped to create weekly content from posts to photographs and videos -Collaborate with organizations focused on sustainability and animal rights -Manage and grow multiple social media accounts -Helped to develop and build a website with Wordpress -Helped to create weekly content from posts to photographs and videos -Collaborate with organizations focused on sustainability and animal rights -Manage and grow multiple social media accounts
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The Rank Group plc
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United Kingdom
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Gambling Facilities and Casinos
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700 & Above Employee
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Complaints Analyst
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Feb 2021 - Nov 2021
Complaints Analyst at the Rank Group. Still occasionally working in my primary role as a Customer Champion, however, I have recently started supporting the Complaints Team. My responsibilities range from handling common promotional complaints through to more complicated legal compliance-related issues, some of which revolve around investigating possible failures in following UKGC regulations.
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Customer Champion
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Jun 2020 - Feb 2021
Customer Champion at the Rank Group. Effectively a Customer Service Executive with responsibilities ranging from common query resolving to much more complex and serious gambling addition problems.
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NatWest
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Banking
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700 & Above Employee
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Senior Personal Banker
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Sep 2019 - Mar 2020
-Navigated customer complaints and questions -Helped to navigate customer out of serious financial difficulties -Trained in banking specifics such as mortgages and loans -Cold called to try and onboard new clients -Worked with a diverse range of clients -Maintained order and helped to ease customer worries about money and safety during the coronavirus pandemic -Navigated customer complaints and questions -Helped to navigate customer out of serious financial difficulties -Trained in banking specifics such as mortgages and loans -Cold called to try and onboard new clients -Worked with a diverse range of clients -Maintained order and helped to ease customer worries about money and safety during the coronavirus pandemic
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Plum Guide
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United Kingdom
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Leisure, Travel & Tourism
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1 - 100 Employee
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Customer Service Executive
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Jul 2018 - Aug 2019
• Manage all customer inquiries, complaints and live instay issues. This is inclusive of simple password troubleshooting to short notice booking cancelations from both guests and hosts. • An average day consists of approximately 80 to 100 bespoke emails and up to 40 calls. • The role requires ongoing, fast-paced problem solving with the aim of providing a mutually agreed solution between guests and hosts whilst remaining in line with Plum Guides policies. • KPI’s include repeat booking rates, guest and host satisfaction and complaint closure rates. • Ensuring that the Plum Guide’s brand is maintained and supported by a high standard of customer service, while the company grew from its series A through to, and past its completion of series B round of Funding. • For my commitment to maintaining high customer service standards, I now have ISO’s in the Plum Guide Show less
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Business Development Associate
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Nov 2017 - Jun 2018
• Responsible for growing the new client base. • My personal target was to attract 20 new clients per week, a target I exceed by an average of 30 per week, with the highest performing week at 42 new clients. • I remained responsible for the onboarding of new clients until new properties were live online and the early life performance of those signings. • This role required perseverance, strong influencing and communication skills, as well as a good level of organization and structure to accommodate the diaries of the new hosts. • I took on this role during the start-up of Plum Guide and was required to establish a mechanism for triaging, managing and funneling the workload through the team. • I created a flexible ticketing system which allowed for easy triage and prioritization of the workload which allowed us to better meet the needs of new hosts and therefore improve our conversion rate. • The direct impact of the efficiency of the team was an 11% growth of the company. Show less
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Stoneacre Motor Group
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United Kingdom
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Motor Vehicle Manufacturing
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500 - 600 Employee
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Sales Executive
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Jul 2016 - Nov 2017
Sold the full Stoneacre car range and strived to meet my high sales targets. I also trained apprentices to maintain the website and photograph the cars to advertise for the site. Sold the full Stoneacre car range and strived to meet my high sales targets. I also trained apprentices to maintain the website and photograph the cars to advertise for the site.
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Asda
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Retail
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700 & Above Employee
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Store Assistant
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Feb 2015 - Jun 2016
I replenished the stock levels and ensured the store shelves were well presented. I also helped with all shop floor customer enquiries. I replenished the stock levels and ensured the store shelves were well presented. I also helped with all shop floor customer enquiries.
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Education
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2014 - 2016
The McAuley Catholic High School
A Levels, Product Design | Systems and Control | Film Studies -
2012 - 2014
The McAuley Catholic High School
GCSEs, 10 Subjects including Maths (C), English (C) and Science (C)
Community
