Experience

Consolidated Bank Of Kenya Limited

• Financial Services
• 200 - 300 Employee

• Customer Service Officer

  • May 2016 - Present

  Customer Service• Supervise and monitor service delivery at the counter to ensure that customers are served promptly;• Ensure that customer queries are handled promptly;• Provide guidance on issues/queries arising and advice staff appropriately on how to handle them.• Undertake periodic review of systems generated reports to ensure accuracy and completeness.• Oversee operational efficiency by ensuring that transactions are posted and processed accurately and authorized promptly, efficiently and within the set time frames Show less

• Bank Teller

  • Jan 2014 - May 2016

  receiving and processing customer requests for cash and cheque deposits and withdrawals, money gram western union mpesa and airtel money while adhering to the kyc requirementscash and till management and balancing at the end of the day

• graduate clerk

  • Mar 2011 - Dec 2013

  responsible for account opening, atm and cheque book processing cash tranfer requests processing for customers, cheque truncation cross selling and marketting of banks productspersonal banker/enquiries