Jack Byrne
Chief Information Officer (CIO) at Total Assure- Claim this Profile
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Bio
Peggy Gritt
Jack worked with my company on project management of a complex contact center system with many security requirements and unique customizations. We were very pleased with Jack's attention to detail and tracking of our issues to completion. Jack is a great communicator and assisted the team with translating technical issues to me as a Director who needed to make decision about resources and priorities. We wish Jack well in his endeavors in the future.
Al Baharmast
Despite having taught Jack's Operations Management class several years ago, I am left with a lasting impression of his intellectual aptitude and solid work ethic. I am very pleased to recommend Jack for any business management role, and I suspect, in time, I will hear news of his worthy achievements.
Peggy Gritt
Jack worked with my company on project management of a complex contact center system with many security requirements and unique customizations. We were very pleased with Jack's attention to detail and tracking of our issues to completion. Jack is a great communicator and assisted the team with translating technical issues to me as a Director who needed to make decision about resources and priorities. We wish Jack well in his endeavors in the future.
Al Baharmast
Despite having taught Jack's Operations Management class several years ago, I am left with a lasting impression of his intellectual aptitude and solid work ethic. I am very pleased to recommend Jack for any business management role, and I suspect, in time, I will hear news of his worthy achievements.
Peggy Gritt
Jack worked with my company on project management of a complex contact center system with many security requirements and unique customizations. We were very pleased with Jack's attention to detail and tracking of our issues to completion. Jack is a great communicator and assisted the team with translating technical issues to me as a Director who needed to make decision about resources and priorities. We wish Jack well in his endeavors in the future.
Al Baharmast
Despite having taught Jack's Operations Management class several years ago, I am left with a lasting impression of his intellectual aptitude and solid work ethic. I am very pleased to recommend Jack for any business management role, and I suspect, in time, I will hear news of his worthy achievements.
Peggy Gritt
Jack worked with my company on project management of a complex contact center system with many security requirements and unique customizations. We were very pleased with Jack's attention to detail and tracking of our issues to completion. Jack is a great communicator and assisted the team with translating technical issues to me as a Director who needed to make decision about resources and priorities. We wish Jack well in his endeavors in the future.
Al Baharmast
Despite having taught Jack's Operations Management class several years ago, I am left with a lasting impression of his intellectual aptitude and solid work ethic. I am very pleased to recommend Jack for any business management role, and I suspect, in time, I will hear news of his worthy achievements.
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Credentials
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Certified Information Systems Security Professional (CISSP)
(ISC)²Jul, 2020- Sep, 2024 -
Project Management Professional (PMP)
Project Management InstituteJun, 2019- Sep, 2024 -
Cisco Certified Network Professional (CCNP) - Enterprise
CiscoSep, 2014- Sep, 2024 -
CompTIA Security+ CE
CompTIADec, 2018- Sep, 2024 -
Cisco Certified Network Associate (CCNA) - Collaboration
CiscoAug, 2017- Sep, 2024 -
Genesys | Interactive Intelligence Certified Engineer (ICCE)
Genesys | Interactive IntelligenceAug, 2015- Sep, 2024 -
Microsoft Certified Professional
MicrosoftJan, 2003- Sep, 2024 -
ITIL 4 Foundation
AXELOS Global Best Practice
Experience
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Total Assure
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Chief Information Officer (CIO)
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Sep 2022 - Present
Emerging from stealth mode Q2 2023! Total Assure partners with small to medium sized businesses to identify security gaps, help develop attainable cybersecurity objectives, and deliver comprehensive, scalable solutions that protect and secure your business from modern cybersecurity threats. By plugging gaps, continually monitoring your devices, and blocking malicious emails, Total Assure successfully stops threats before you even know about them. Our turnkey solutions simplify cybersecurity, saving time and money, while empowering you to focus on what’s important: your business. Founded as a spin-off company from IBSS Corporation, which has delivered tailored cybersecurity solutions for the DoD and other high-security federal agencies for over 30 years, Total Assure is your trusted partner for addressing any cybersecurity challenge.
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IBSS
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United States
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Information Technology & Services
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100 - 200 Employee
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Director - Cloud & Technology Infrastructure
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2021 - Present
Leading IBSS's cloud and technology infrastructure services.
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Program Manager
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2019 - Present
Highly technical leader of over 40 subject matter experts delivering enterprise technology strategies and solutions for the US federal government: cloud migrations and integrations, cybersecurity, enterprise IT, network architecture, web & application development, unified communications, and more.
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Senior Engineer | Technical Project Manager
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2016 - 2019
Designed, implemented, and managed major global enterprise network and unified communications solutions.
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Systems Integration, Inc.
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United States
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Mechanical Or Industrial Engineering
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1 - 100 Employee
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Client Services Manager
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2015 - 2016
Led all major projects and ongoing operations. Directly managed a team of 12. Responsible for all client and vendor relationships. Designed, implemented, and managed private cloud, hosted IT, unified communications, and contact center solutions. Clients included American Red Cross, DoD (DMDC), EEOC, DLA Piper, and more. Led all major projects and ongoing operations. Directly managed a team of 12. Responsible for all client and vendor relationships. Designed, implemented, and managed private cloud, hosted IT, unified communications, and contact center solutions. Clients included American Red Cross, DoD (DMDC), EEOC, DLA Piper, and more.
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Independent Consultant
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United States
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Technology, Information and Internet
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1 - 100 Employee
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IT | Network Engineering | Business Development
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2012 - 2015
Provided business development, IT, and network solutions in the Washington D.C. area. Provided business development, IT, and network solutions in the Washington D.C. area.
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Rolls-Royce North America
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United States
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1 - 100 Employee
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Commercial Officer - Civil Aerospace
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2009 - 2012
Responsible for all contracts and commercial interactions with various major airlines. Managed an annual revenue stream of over $75 million and long-term agreements valued over $1.5 billion. Negotiated and managed contracts for Rolls-Royce Gas Turbine (Jet) Engines, TotalCare (long-term engine maintenance), and all related business. Negotiated and managed all Time & Materials-based engine maintenance contracts for the Americas. Led Accounts Receivable and Opportunity & Risk Management processes for all major airline contracts in the Americas.
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Commercial Leadership Development Program
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2007 - 2009
Selected to participate in a 2-year program consisting of several attachments at key Rolls-Royce facilities worldwide, and focused on developing candidates to fill customer-facing leadership roles within the Rolls-Royce Civil Aerospace group.
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IT Systems Administrator
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2004 - 2007
Provided IT support for over 300 users, including most US-based senior executives. Ensured reliable operation of the US headquarters' IT Systems and Networks. Designed and implemented Rolls-Royce North America's mobile device solution and email integration; managed all infrastructure, endpoints, and vendor relationships. Often trusted as the sole point of contact within IT.
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IT/Network Administrator
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2002 - 2004
Responsible for weekend shop management and the installation and management of all computers and networking. Responsible for weekend shop management and the installation and management of all computers and networking.
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Education
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George Mason University
B.S., Decision Sciences & Management Information Systems