Jackie S.
Director, Product Design at Ripple- Claim this Profile
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Bio
Hasan Kadenić
I worked with Jackie at Viewpoint Construction Software. She is the kind of designer one can only dream to have on their team. Her skill set, knowledge, and dedication make her a well-rounded professional. Whether it is user requirements gathering, creation of wireframes and interactive prototypes, product analysis, usability testing, interactive art direction, or the promotion of consistency through UX Guidelines—she does it all. The usability data she gathered on the Viewpoint product was invaluable. Her professionalism came through in everything she did for the Viewpoint product and for its users. Jackie inspired me not to settle for acceptable results. Thanks to her, I was always motivated to push my work to the next level, adding more credibility to our products. I have been part of this industry for over ten years and it rare to meet someone as credible and dependable as Jackie. She also has an approachable personality. It was a pleasure to collaborate with Jackie on daily basis, and I feel fortunate to have had the opportunity to work with her.
Fellene Gaylord
As CHIFOO Program Director, Jackie worked diligently to assemble an exciting and engaging roster of speakers, which led to a growth spurt in membership and definitely enhanced our reputation in the tech community of Portland. Whenever I show people our brochure, they are amazed at the quality of our programs, and that's all due to Jackie's hard work. I have appreciated working with Jackie tremendously. She's a definite asset to any team, and EventBrite is very lucky to have recruited her. I expect we'll be hearing great things from Jackie in the future.
Hasan Kadenić
I worked with Jackie at Viewpoint Construction Software. She is the kind of designer one can only dream to have on their team. Her skill set, knowledge, and dedication make her a well-rounded professional. Whether it is user requirements gathering, creation of wireframes and interactive prototypes, product analysis, usability testing, interactive art direction, or the promotion of consistency through UX Guidelines—she does it all. The usability data she gathered on the Viewpoint product was invaluable. Her professionalism came through in everything she did for the Viewpoint product and for its users. Jackie inspired me not to settle for acceptable results. Thanks to her, I was always motivated to push my work to the next level, adding more credibility to our products. I have been part of this industry for over ten years and it rare to meet someone as credible and dependable as Jackie. She also has an approachable personality. It was a pleasure to collaborate with Jackie on daily basis, and I feel fortunate to have had the opportunity to work with her.
Fellene Gaylord
As CHIFOO Program Director, Jackie worked diligently to assemble an exciting and engaging roster of speakers, which led to a growth spurt in membership and definitely enhanced our reputation in the tech community of Portland. Whenever I show people our brochure, they are amazed at the quality of our programs, and that's all due to Jackie's hard work. I have appreciated working with Jackie tremendously. She's a definite asset to any team, and EventBrite is very lucky to have recruited her. I expect we'll be hearing great things from Jackie in the future.
Hasan Kadenić
I worked with Jackie at Viewpoint Construction Software. She is the kind of designer one can only dream to have on their team. Her skill set, knowledge, and dedication make her a well-rounded professional. Whether it is user requirements gathering, creation of wireframes and interactive prototypes, product analysis, usability testing, interactive art direction, or the promotion of consistency through UX Guidelines—she does it all. The usability data she gathered on the Viewpoint product was invaluable. Her professionalism came through in everything she did for the Viewpoint product and for its users. Jackie inspired me not to settle for acceptable results. Thanks to her, I was always motivated to push my work to the next level, adding more credibility to our products. I have been part of this industry for over ten years and it rare to meet someone as credible and dependable as Jackie. She also has an approachable personality. It was a pleasure to collaborate with Jackie on daily basis, and I feel fortunate to have had the opportunity to work with her.
Fellene Gaylord
As CHIFOO Program Director, Jackie worked diligently to assemble an exciting and engaging roster of speakers, which led to a growth spurt in membership and definitely enhanced our reputation in the tech community of Portland. Whenever I show people our brochure, they are amazed at the quality of our programs, and that's all due to Jackie's hard work. I have appreciated working with Jackie tremendously. She's a definite asset to any team, and EventBrite is very lucky to have recruited her. I expect we'll be hearing great things from Jackie in the future.
Hasan Kadenić
I worked with Jackie at Viewpoint Construction Software. She is the kind of designer one can only dream to have on their team. Her skill set, knowledge, and dedication make her a well-rounded professional. Whether it is user requirements gathering, creation of wireframes and interactive prototypes, product analysis, usability testing, interactive art direction, or the promotion of consistency through UX Guidelines—she does it all. The usability data she gathered on the Viewpoint product was invaluable. Her professionalism came through in everything she did for the Viewpoint product and for its users. Jackie inspired me not to settle for acceptable results. Thanks to her, I was always motivated to push my work to the next level, adding more credibility to our products. I have been part of this industry for over ten years and it rare to meet someone as credible and dependable as Jackie. She also has an approachable personality. It was a pleasure to collaborate with Jackie on daily basis, and I feel fortunate to have had the opportunity to work with her.
Fellene Gaylord
As CHIFOO Program Director, Jackie worked diligently to assemble an exciting and engaging roster of speakers, which led to a growth spurt in membership and definitely enhanced our reputation in the tech community of Portland. Whenever I show people our brochure, they are amazed at the quality of our programs, and that's all due to Jackie's hard work. I have appreciated working with Jackie tremendously. She's a definite asset to any team, and EventBrite is very lucky to have recruited her. I expect we'll be hearing great things from Jackie in the future.
Experience
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Ripple
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United States
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Technology, Information and Internet
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700 & Above Employee
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Director, Product Design
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Mar 2021 - Present
Ripple is a Fintech market leader that is building breakthrough blockchain solutions for a world without economic borders. I currently lead Product Design and UX Research for Ripple's Enterprise Solutions (Payments, Crypto Liquidity, Central Bank Digital Currencies). I have also driven design and research initiatives for our XRPL Developer experience. • Coach and mentor a team of 14 designers and researchers who deliver digital experiences for users across Ripple's enterprise customer… Show more Ripple is a Fintech market leader that is building breakthrough blockchain solutions for a world without economic borders. I currently lead Product Design and UX Research for Ripple's Enterprise Solutions (Payments, Crypto Liquidity, Central Bank Digital Currencies). I have also driven design and research initiatives for our XRPL Developer experience. • Coach and mentor a team of 14 designers and researchers who deliver digital experiences for users across Ripple's enterprise customer lifecycle, from pre-sale onboarding to day-to-day financial operations • Develop and evangelize a unified, self-service UX vision and strategy to ensure long-term product scalability and profitability • Influence product development processes with the goal of increasing user-centricity, driving efficiency and experimentation, and promoting healthy working relationships among designers and their Agile cross-functional teams • Drive the product demo design strategy and the creation of interactive experiences leveraged in marketing and sales • Partner closely with brand strategists, media specialists, event designers, and web designers to ensure Ripple has a consistent brand experience and delivers on its brand promises across the end-to-end customer journey • Oversee the build-out and adoption of the Ripple Design System, ensuring consistency of UI patterns and behavior and creating delightful brand moments in the product • Lead and coach the UX Research team to ensure the delivery of impactful and actionable user and product insights
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Sr. Manager, Product Design
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Jan 2020 - Mar 2021
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Principal Product Designer
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Feb 2019 - Jan 2020
• Managed the newly formed Product Design team. • Conceptualized a future UX vision for Ripple Payments' ability to seamlessly connect financial institutions across the world and create transparency for businesses about their global growth opportunities. A representation of this vision was unveiled at Ripple's global yearly User Conference, Swell, in the form of a high impact video that I pitched and delivered.
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Salesforce
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United States
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Software Development
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700 & Above Employee
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Senior Product Designer, Analytics UX
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Sep 2015 - Feb 2019
Since Salesforce launched its Einstein Analytics product in 2014, it has been a disruptive force in the Big Data market. The Einstein Analytics product has since evolved into what is now known as Tableau CRM. As the first designer for the cloud Data Manager product within Salesforce Analytics, I worked with 3 engineering teams to design the Data Manager product from the ground up. The product includes features for setting up source data connections, preparing datasets leveraging AI… Show more Since Salesforce launched its Einstein Analytics product in 2014, it has been a disruptive force in the Big Data market. The Einstein Analytics product has since evolved into what is now known as Tableau CRM. As the first designer for the cloud Data Manager product within Salesforce Analytics, I worked with 3 engineering teams to design the Data Manager product from the ground up. The product includes features for setting up source data connections, preparing datasets leveraging AI, and scheduling and monitoring multiple dataflows. These critical activities ensure the data that powers analytical dashboards and visualizations is properly formatted, accurate, and actionable. Show less Since Salesforce launched its Einstein Analytics product in 2014, it has been a disruptive force in the Big Data market. The Einstein Analytics product has since evolved into what is now known as Tableau CRM. As the first designer for the cloud Data Manager product within Salesforce Analytics, I worked with 3 engineering teams to design the Data Manager product from the ground up. The product includes features for setting up source data connections, preparing datasets leveraging AI… Show more Since Salesforce launched its Einstein Analytics product in 2014, it has been a disruptive force in the Big Data market. The Einstein Analytics product has since evolved into what is now known as Tableau CRM. As the first designer for the cloud Data Manager product within Salesforce Analytics, I worked with 3 engineering teams to design the Data Manager product from the ground up. The product includes features for setting up source data connections, preparing datasets leveraging AI, and scheduling and monitoring multiple dataflows. These critical activities ensure the data that powers analytical dashboards and visualizations is properly formatted, accurate, and actionable. Show less
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Sofar Sounds
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United States
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Musicians
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200 - 300 Employee
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Freelance Videographer & Editor
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Oct 2016 - Dec 2017
Filmed Sofar Sounds concerts held throughout San Francisco and Oakland and edited performance videos for Sofar's YouTube channel. Loved connecting with fellow musicians and amplifying the image of emerging artists. Filmed Sofar Sounds concerts held throughout San Francisco and Oakland and edited performance videos for Sofar's YouTube channel. Loved connecting with fellow musicians and amplifying the image of emerging artists.
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Sight Machine
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United States
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Software Development
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1 - 100 Employee
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Lead Product Designer
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Jul 2013 - Sep 2015
Sight Machine is an analytics platform for advanced manufacturing that ingests machine data, vision data, sensor data, and factory system data to surface an unprecedented amount of quality and operational intelligence to manufacturing companies around the world. • The company's 1st product/UX hire (employee 11) • Designed product experiences for manufacturing operations executives and teams including machine vision UI's, dashboards, complex data visualizations, and data setup flows Sight Machine is an analytics platform for advanced manufacturing that ingests machine data, vision data, sensor data, and factory system data to surface an unprecedented amount of quality and operational intelligence to manufacturing companies around the world. • The company's 1st product/UX hire (employee 11) • Designed product experiences for manufacturing operations executives and teams including machine vision UI's, dashboards, complex data visualizations, and data setup flows
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Eventbrite
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United States
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Software Development
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700 & Above Employee
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Senior Interaction Designer
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Oct 2011 - Jul 2013
Eventbrite is a global online ticketing and event discovery platform that is disrupting the traditional ticketing industry. • The company's 2nd UX hire • Redesigned the event management dashboard for event organizers based on business metrics and detailed UX research • Researched and redesigned Eventbrite.com pages critical to organizer conversion • Developed a research-based behavioral decision-making model for event attendees, providing greater context for design enhancements… Show more Eventbrite is a global online ticketing and event discovery platform that is disrupting the traditional ticketing industry. • The company's 2nd UX hire • Redesigned the event management dashboard for event organizers based on business metrics and detailed UX research • Researched and redesigned Eventbrite.com pages critical to organizer conversion • Developed a research-based behavioral decision-making model for event attendees, providing greater context for design enhancements to the event consumer experience • Designed social features and integration with Facebook to increase event consumer engagement Show less Eventbrite is a global online ticketing and event discovery platform that is disrupting the traditional ticketing industry. • The company's 2nd UX hire • Redesigned the event management dashboard for event organizers based on business metrics and detailed UX research • Researched and redesigned Eventbrite.com pages critical to organizer conversion • Developed a research-based behavioral decision-making model for event attendees, providing greater context for design enhancements… Show more Eventbrite is a global online ticketing and event discovery platform that is disrupting the traditional ticketing industry. • The company's 2nd UX hire • Redesigned the event management dashboard for event organizers based on business metrics and detailed UX research • Researched and redesigned Eventbrite.com pages critical to organizer conversion • Developed a research-based behavioral decision-making model for event attendees, providing greater context for design enhancements to the event consumer experience • Designed social features and integration with Facebook to increase event consumer engagement Show less
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Viewpoint
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United States
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Software Development
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300 - 400 Employee
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User Experience Designer
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Sep 2009 - Sep 2011
Viewpoint Construction Software is an ERP system for small to large construction companies across the US and beyond. • The company's 1st UX hire • Managed multi-phase product design projects that boosted customer satisfaction for Accountants and Project Managers • Recruited 20+ customers for a user validation group and conducted ongoing user research and testing with customers • Created and documented the company’s first set of user experience guidelines to standardize design… Show more Viewpoint Construction Software is an ERP system for small to large construction companies across the US and beyond. • The company's 1st UX hire • Managed multi-phase product design projects that boosted customer satisfaction for Accountants and Project Managers • Recruited 20+ customers for a user validation group and conducted ongoing user research and testing with customers • Created and documented the company’s first set of user experience guidelines to standardize design across the product, drive prioritization and educate others on best practices Show less Viewpoint Construction Software is an ERP system for small to large construction companies across the US and beyond. • The company's 1st UX hire • Managed multi-phase product design projects that boosted customer satisfaction for Accountants and Project Managers • Recruited 20+ customers for a user validation group and conducted ongoing user research and testing with customers • Created and documented the company’s first set of user experience guidelines to standardize design… Show more Viewpoint Construction Software is an ERP system for small to large construction companies across the US and beyond. • The company's 1st UX hire • Managed multi-phase product design projects that boosted customer satisfaction for Accountants and Project Managers • Recruited 20+ customers for a user validation group and conducted ongoing user research and testing with customers • Created and documented the company’s first set of user experience guidelines to standardize design across the product, drive prioritization and educate others on best practices Show less
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CHIFOO
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Non-profit Organizations
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Program Director / Executive Council Member
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Dec 2008 - Sep 2011
The Computer-Human Interaction Forum Of Oregon (CHIFOO) is a professional organization that serves practicing professionals, academics and students in the Oregon and Southwest Washington region through lecture series, workshops and networking in the areas of User Experience, Usability and Interaction Design. • Conceptualized the CHIFOO Program Series for 2010 ("Interaction Design Leadership") and 2011 ("Emerging Perspectives in User Experience"), and for each year I lined up 10… Show more The Computer-Human Interaction Forum Of Oregon (CHIFOO) is a professional organization that serves practicing professionals, academics and students in the Oregon and Southwest Washington region through lecture series, workshops and networking in the areas of User Experience, Usability and Interaction Design. • Conceptualized the CHIFOO Program Series for 2010 ("Interaction Design Leadership") and 2011 ("Emerging Perspectives in User Experience"), and for each year I lined up 10 top-notch speakers from across the country to make presentations on topics related to the theme. • While serving as Program Director, CHIFOO membership reached a record high. • During my 3 years on the CHIFOO Executive Council, I helped to coordinate and execute over 30 successful events, each attracting 30-90 attendees. Show less The Computer-Human Interaction Forum Of Oregon (CHIFOO) is a professional organization that serves practicing professionals, academics and students in the Oregon and Southwest Washington region through lecture series, workshops and networking in the areas of User Experience, Usability and Interaction Design. • Conceptualized the CHIFOO Program Series for 2010 ("Interaction Design Leadership") and 2011 ("Emerging Perspectives in User Experience"), and for each year I lined up 10… Show more The Computer-Human Interaction Forum Of Oregon (CHIFOO) is a professional organization that serves practicing professionals, academics and students in the Oregon and Southwest Washington region through lecture series, workshops and networking in the areas of User Experience, Usability and Interaction Design. • Conceptualized the CHIFOO Program Series for 2010 ("Interaction Design Leadership") and 2011 ("Emerging Perspectives in User Experience"), and for each year I lined up 10 top-notch speakers from across the country to make presentations on topics related to the theme. • While serving as Program Director, CHIFOO membership reached a record high. • During my 3 years on the CHIFOO Executive Council, I helped to coordinate and execute over 30 successful events, each attracting 30-90 attendees. Show less
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OpenSourcery
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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User Experience Designer
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Feb 2009 - Jun 2009
OpenSourcery is an open source tech consultancy that specializes in building Drupal websites for businesses and nonprofits. • The company's 1st UX hire • Managed and engineered all aspects of user interface design on content management systems, community websites, and data visualization projects through the development process • Translated business objectives and user needs into sketches, site maps, wireframes, and composites and worked with the development team to evolve them into… Show more OpenSourcery is an open source tech consultancy that specializes in building Drupal websites for businesses and nonprofits. • The company's 1st UX hire • Managed and engineered all aspects of user interface design on content management systems, community websites, and data visualization projects through the development process • Translated business objectives and user needs into sketches, site maps, wireframes, and composites and worked with the development team to evolve them into elegant designs for community sites • Performed XHMTL/CSS front-end web development and browser de-bugging on Drupal websites under tight deadlines Show less OpenSourcery is an open source tech consultancy that specializes in building Drupal websites for businesses and nonprofits. • The company's 1st UX hire • Managed and engineered all aspects of user interface design on content management systems, community websites, and data visualization projects through the development process • Translated business objectives and user needs into sketches, site maps, wireframes, and composites and worked with the development team to evolve them into… Show more OpenSourcery is an open source tech consultancy that specializes in building Drupal websites for businesses and nonprofits. • The company's 1st UX hire • Managed and engineered all aspects of user interface design on content management systems, community websites, and data visualization projects through the development process • Translated business objectives and user needs into sketches, site maps, wireframes, and composites and worked with the development team to evolve them into elegant designs for community sites • Performed XHMTL/CSS front-end web development and browser de-bugging on Drupal websites under tight deadlines Show less
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Opus Creative Group
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United States
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Advertising Services
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1 - 100 Employee
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Project Manager
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Aug 2008 - Nov 2008
Opus Creative is a full service creative agency specializing in branding, web and multimedia content creation, website development, packaging, and print production. • Managed web projects for diverse clients including Intel, Outrigger Hotels & Resorts, and Nike. • Performed troubleshooting for clients within a variety of website admin and content management systems • As Resource Manager, collaborated with the Project Management team to coordinate shop priorities, juggle resource… Show more Opus Creative is a full service creative agency specializing in branding, web and multimedia content creation, website development, packaging, and print production. • Managed web projects for diverse clients including Intel, Outrigger Hotels & Resorts, and Nike. • Performed troubleshooting for clients within a variety of website admin and content management systems • As Resource Manager, collaborated with the Project Management team to coordinate shop priorities, juggle resource assignments, and level workloads while ensuring all client projects remained on track Show less Opus Creative is a full service creative agency specializing in branding, web and multimedia content creation, website development, packaging, and print production. • Managed web projects for diverse clients including Intel, Outrigger Hotels & Resorts, and Nike. • Performed troubleshooting for clients within a variety of website admin and content management systems • As Resource Manager, collaborated with the Project Management team to coordinate shop priorities, juggle resource… Show more Opus Creative is a full service creative agency specializing in branding, web and multimedia content creation, website development, packaging, and print production. • Managed web projects for diverse clients including Intel, Outrigger Hotels & Resorts, and Nike. • Performed troubleshooting for clients within a variety of website admin and content management systems • As Resource Manager, collaborated with the Project Management team to coordinate shop priorities, juggle resource assignments, and level workloads while ensuring all client projects remained on track Show less
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Filter, a dentsu company
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United States
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Advertising Services
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1 - 100 Employee
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Freelance, Front-End Web Development
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Jun 2008 - Aug 2008
• Front-end development for a variety of websites. • Front-end development for a variety of websites.
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R&H Construction
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United States
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Construction
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100 - 200 Employee
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Graphic Design & Marketing Specialist
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Jul 2005 - Feb 2008
• Drove a comprehensive website redesign, radically improving the company’s online presence • Designed and implemented an easy-to-use-and-maintain, subcontractor tracking and management web application, streamlining plan distribution for over 1,000 subcontractors • Performed front-end web design/development and managed the development of a homegrown content management system for the company's portfolio and news releases • Met the marketing and graphic design needs of multiple internal… Show more • Drove a comprehensive website redesign, radically improving the company’s online presence • Designed and implemented an easy-to-use-and-maintain, subcontractor tracking and management web application, streamlining plan distribution for over 1,000 subcontractors • Performed front-end web design/development and managed the development of a homegrown content management system for the company's portfolio and news releases • Met the marketing and graphic design needs of multiple internal clients • Performed copywriting for the website, print collateral, advertisements, newsletters and press releases Show less • Drove a comprehensive website redesign, radically improving the company’s online presence • Designed and implemented an easy-to-use-and-maintain, subcontractor tracking and management web application, streamlining plan distribution for over 1,000 subcontractors • Performed front-end web design/development and managed the development of a homegrown content management system for the company's portfolio and news releases • Met the marketing and graphic design needs of multiple internal… Show more • Drove a comprehensive website redesign, radically improving the company’s online presence • Designed and implemented an easy-to-use-and-maintain, subcontractor tracking and management web application, streamlining plan distribution for over 1,000 subcontractors • Performed front-end web design/development and managed the development of a homegrown content management system for the company's portfolio and news releases • Met the marketing and graphic design needs of multiple internal clients • Performed copywriting for the website, print collateral, advertisements, newsletters and press releases Show less
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Education
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Western State Colorado University
Bachelor of Arts, Graphic Design
