Experience

Inplex Custom Extruders LLC

• Plastics Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2011 - Present



Relational Technology Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Inside Sales Coordinator

  • Jan 2010 - Apr 2011

• Sales Associate

  • Apr 2009 - Jan 2010

  Responsibilities include supporting sales representatives within the Technology Sales Division (TSD)•Daily communication with reps and their clients, engineers and program/project managers•Creates opportunities/supply quotes in Microsoft CRM 3.0 •Creates quote sheets from engineering designs•Participates in weekly progress calls with client and supplier for careful execution of project•Creates new client records within CRM •Participates in RF(x)’s and acts as the coordinator of information and submittal •Participates in on-going training with processes and equipment knowledge within TSD



Production Services Associates, LLC

• Sales Support

  • Feb 2006 - Nov 2008

  Sales Support-Administrator / Customer Service Representative / CRM Administrator / Executive AssistantResponsibilities included supporting the sales staff and management with Direct Mail/Marketing and Card Production knowledge. •Sales/Executive Support-Administrator-Assistant•Customer Service Representative (CSR) •Microsoft CRM Administrator and Core Design Team member •Weekly Quote Status Reporting and Business Development Report Administrator •Major RFX Facilitator •Sales Meeting/Tradeshow/Membership Coordinator •Branding Team Coordinator •Sample Program Coordinator •Client/PSA Relations •Summer Sales/Marketing Intern Supervisor•General Office Support



Reign Print Solutions

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• CSR

  • 2004 - Feb 2006

  Customer Service Representative / Inside Sales RepresentativeResponsibilities include providing additional support for sales representatives inside sales and customer service•Print CSR Quoted clients on various types of media; established positive customer relationships•Promotional Items CSR Quoted promotional items for clients with membership to Advertising Specialties Institute (ASI) •General Office SupportPrioritized and managed multiple job responsibilities in fast paced office



ACT+ (sister company to Palmer Printing)

• CSR/Office Manager

  • 2001 - 2003

  Customer Service Representative / Office Manager Responsibilities included selling, creating, processing, and overseeing print and production jobs for contracted associations, banks, and insurance companiesProduction Manager/CSR on very small to very large print jobs supported by the following: •Docutech- flyers, hand outs, manuals•AB Dick- business cards, letterhead, invitations, 4 color signage•Bindery - GBC, Double O’ Wiring, tape binding, saddle stitching, board books, and three-ring binders •Tabbing - print, Mylar, die cut, collate tabs •Mailing - every day and mass mailings, preparing data using Desk Top Mailer, UPS and Fed Ex software, consulted on design of self-mailers using USPS regulations, prepared data for Ink JettingOffice manager for small office, handling all receptionist duties, phones, ordering, equipment management, filing, payroll, time cards, scheduling, collections, accounts receivables/ payables and invoicing



Louis Glunz Beer, Inc.

• United States
• 1 - 100 Employee

• Sales

  • 1991 - 1999

  Inside Sales Representative (1998 - 1999) Responsibilities included providing additional support for outside sales representativesSales Representative (1991- 1998)•Responsibilities included providing sales/service to over 250 active on-premise & off-premise accounts •Managed the company's top import and budget beer territories •Increased sales and distribution each year making my last territory the second largest in the company•Lead sales force in many sales incentives and challengesMerchandising Manager (1991) Responsibilities included managing/inventorying POS department, merchandising and running vacation routes