CEO, Co-Owner

• Feb 2022 - Present

Solution Consultant

• Dec 2019 - Jan 2022

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great.

Lead Solution Engineer

• Aug 2019 - Dec 2019

Senior Solution Engineer

• Aug 2017 - Jul 2019

Customer Success Senior Consultant

• Jan 2014 - Aug 2017

Salesforce.com CRM Consultant

• Jan 2013 - Dec 2013

As a Customer Relation Management Consultant, I am in charge of Salesforce.com SaaS implementation for SME from 10 to 500 employees. My role consist in projects audits, configuration and monitoring to understand customer's needs and implement the rightful solution for each situation. As a Customer Relation Management Consultant, I am in charge of Salesforce.com SaaS implementation for SME from 10 to 500 employees. My role consist in projects audits, configuration and monitoring to understand customer's needs and implement the rightful solution for each situation.

Project Manager/ Sales Executive

• Oct 2010 - Jul 2011

I was in charge to oversee the opening of a Five a Side sport complex in Brussels. My responsibilities were to study the Belgian context, and to analyze the market and competition, in order to develop a strategy to penetrate the market. I also had a role of b2b Event Sales, promotion and organization. I worked with university and company to suggest them the organization of corporate football event in our complex, offering them different package. http://www.urbanfootball.fr I was in charge to oversee the opening of a Five a Side sport complex in Brussels. My responsibilities were to study the Belgian context, and to analyze the market and competition, in order to develop a strategy to penetrate the market. I also had a role of b2b Event Sales, promotion and organization. I worked with university and company to suggest them the organization of corporate football event in our complex, offering them different package. http://www.urbanfootball.fr

Assistant Event Manager

• Jun 2010 - Aug 2010

Under the direction of the Event Manager, I participated in the organization and management of different festivals, live shows and PR events. This include the Ben & Jerry's Festival, DJ Tiesto Live and Fields Days in London, The Faces concert at the O2 Arena, Nissan Human Car Wash, or the bars teams from Leeds Festival. www.sevens7.co.uk Under the direction of the Event Manager, I participated in the organization and management of different festivals, live shows and PR events. This include the Ben & Jerry's Festival, DJ Tiesto Live and Fields Days in London, The Faces concert at the O2 Arena, Nissan Human Car Wash, or the bars teams from Leeds Festival. www.sevens7.co.uk

Market development Analyst

• Jun 2009 - Aug 2009

Under the supervision of the Fielmann International Sales Manager (Vertrieb Außland), I was in charge of the Market studies for the opening of optician stores for the Hofland Optiek subsidiary in the Netherlands. As a project manager, I worked on Strategic analysis of the Dutch market, studied the competition and financial forecast, to present an implantation plan for 7 new stores. I then worked on a new mission, with a market study and health care analysis on the Dutch hearing aid… Show more Under the supervision of the Fielmann International Sales Manager (Vertrieb Außland), I was in charge of the Market studies for the opening of optician stores for the Hofland Optiek subsidiary in the Netherlands. As a project manager, I worked on Strategic analysis of the Dutch market, studied the competition and financial forecast, to present an implantation plan for 7 new stores. I then worked on a new mission, with a market study and health care analysis on the Dutch hearing aid market. http://www.fielmann.de www.hoflandoptiek.nl Show less Under the supervision of the Fielmann International Sales Manager (Vertrieb Außland), I was in charge of the Market studies for the opening of optician stores for the Hofland Optiek subsidiary in the Netherlands. As a project manager, I worked on Strategic analysis of the Dutch market, studied the competition and financial forecast, to present an implantation plan for 7 new stores. I then worked on a new mission, with a market study and health care analysis on the Dutch hearing aid… Show more Under the supervision of the Fielmann International Sales Manager (Vertrieb Außland), I was in charge of the Market studies for the opening of optician stores for the Hofland Optiek subsidiary in the Netherlands. As a project manager, I worked on Strategic analysis of the Dutch market, studied the competition and financial forecast, to present an implantation plan for 7 new stores. I then worked on a new mission, with a market study and health care analysis on the Dutch hearing aid market. http://www.fielmann.de www.hoflandoptiek.nl Show less