Experience

FEDERAL INDUSTRIES

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Marketing Specialist

  • Oct 2017 - Present

  - Direct Report to VP of Sales & Marketing, Director of Marketing & Service - Developed and executed email marketing campaigns, digital marketing campaigns and print campaigns - Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters. - Managed large trade shows, such as NAFEM, and NACS including travel. - Developed marketing campaign for new product line, including brochure, photography, video, mailings, and digital promotions. - Website development and management, including blog creation, newsletter, etc Photo editing, customized product art, brochure development, copy editing, and ad design



RR Donnelley

• Monroe WI

• Account Manager

  • Jul 2009 - Oct 2017

  - Develop strategies for account print layout, print process and spec - Facilitated client satisfaction and renewed customer relations to drive growth. - Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes. - Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met. - Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Field Administration Assistant Working with Major Account Rep & Office Manager

  • May 2009 - Jun 2012

  for the Midwest Region/State Accounts. Responsible for Buyouts/Upgrades, invoicing inquiries, account inquiries, correspondence, incoming and outgoing phone calls, checking accounts for errors and making any necessary corrections or requesting corrections from the appropriate departments/persons. Set up and maintain spreadsheets of client information, maintain customer files, and special projects as requested. Sub for the Midwest Region/State Accounts. Responsible for Buyouts/Upgrades, invoicing inquiries, account inquiries, correspondence, incoming and outgoing phone calls, checking accounts for errors and making any necessary corrections or requesting corrections from the appropriate departments/persons. Set up and maintain spreadsheets of client information, maintain customer files, and special projects as requested. Sub



Sub-Zero

• Liability Claims Manager

  • May 1997 - Jun 2009

  -Direct report to VP Customer Service, National Customer Service Manager -Responded to emails and other correspondence to facilitate communication and enhance business processes. - Orchestrated successful conferences and associated travel for speakers and attendees. - Documented and distributed meeting notes to identify, analyze and improve workflows. - Handled scheduling for executive's calendar and prepared meeting agenda and materials. - Managed schedule for 15+ customer service employees - Coordinated events and worked on ad hoc projects. - Worked with senior management to initiate new projects and assist in various processes. - Managed all aspects of liability, personal injury, and damage claims - Appeared on behalf of Sub-Zero in litigation and mediation matters - Worked directly with attorneys to settle claims - Provided reporting and identified potential issues with product quality



Wisconsinn Tech College - System Foundation

• Madison, Wisconsin, United States

• Administrative Assistant

  • 1994 - 1995

  Interned while going to college as an administrative assistant to the manager and 4 sales representatives, also responsible for creating brochures for learning videos and setting up database of technical colleges throughout the United States. Interned while going to college as an administrative assistant to the manager and 4 sales representatives, also responsible for creating brochures for learning videos and setting up database of technical colleges throughout the United States.



Register of Deeds Office - Government

• Madison, Wisconsin, United States

• Volume & Paging Supervisor

  • 1993 - 1994

  Responsible for all incoming land registration volume and paging, supervising and training other employees, and other miscellaneous duties. Responsible for all incoming land registration volume and paging, supervising and training other employees, and other miscellaneous duties.