Jackie Woods
Team Leader at AMI Insurance Company- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Certificate in First Line Management Level 4
NZQA -
PLUA1 - Personal Insurance level 1
-
Experience
-
AMI Insurance
-
New Zealand
-
Insurance
-
1 - 100 Employee
-
Team Leader
-
Jun 2015 - Present
Lead, coach and develop a sales and service team to meet targets and provide the best customer experience they can. Deal with customers complaints and concerns, performance management, compliance audits, focus on continuous improvement and change management to ensure best practice and a team that is comfortable in dealing with an ever changing work environment. Lead, coach and develop a sales and service team to meet targets and provide the best customer experience they can. Deal with customers complaints and concerns, performance management, compliance audits, focus on continuous improvement and change management to ensure best practice and a team that is comfortable in dealing with an ever changing work environment.
-
-
-
Spark New Zealand
-
New Zealand
-
Telecommunications
-
700 & Above Employee
-
Team Leader
-
Aug 2007 - Dec 2014
Manage a Business team in the call centre, coach and develop my team to acheive their sales, dealing with customer complaints and concerns, compliance credit audits and the general day to day team management
-
-
Customer Service Representative
-
May 2001 - Aug 2007
help desk answering inquiries about difficult situations and problemsMentor and Knowledge specialist for new recruits.Provided Service and solutions to all New and Move residential customers
-
-
-
Inland Revenue NZ
-
New Zealand
-
Government Administration
-
700 & Above Employee
-
Customer Solustions
-
1985 - May 2000
-
-
Education
-
-
Burnside High School
-
-
Burnside High School
Community
